Investigating - As of 10:46 a.m. on Thursday, December 18, the Bluetooth receiver at 625 Shadow Lane, room 412, is not working as expected. SOM AV Services is aware and is working to correct the issue.
Dec 18, 2025 - 11:04 PST
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Between 7:00 p.m. Monday, December 22, and 7:00 a.m. Tuesday, December 23, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete. If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Dec 19, 2025 - 08:25 PST
Between 7:00 p.m. Tuesday, December 23, and 7:00 a.m. Wednesday, December 24, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
625 Shadow 1524 Pinto 5320 S. Rainbow
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk. Posted on
Dec 19, 2025 - 08:23 PST
Completed -
The scheduled maintenance has been completed.
Dec 21, 19:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 07:00 PST
Scheduled -
Between 7:00 p.m. Sunday, December 21, and 7:00 a.m. Monday, December 22, all computers at 3010 and 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Dec 19, 08:57 PST
Resolved -
Viewpoint services have been restored at 3196 S. Maryland Pkwy.
Dec 19, 11:49 PST
Investigating -
As of 8:30 a.m. on Friday, December 19, Viewpoint services are not working as expected at 3196 S. Maryland Pkwy. SOM IT is aware and investigating the issue.
Dec 19, 09:23 PST
Completed -
The scheduled maintenance has been completed.
Dec 19, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 19:00 PST
Update -
Between 7:00 p.m. Thursday, December 18, and 7:00 a.m. Friday, December 19, all computers at 2724 N. Tenaya and 3196 S. Maryland will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Dec 15, 14:37 PST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Dec 15, 14:37 PST
Completed -
The scheduled maintenance has been completed.
Dec 18, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 20:00 PST
Scheduled -
Between 8:00 p.m. and 10:00 p.m. on Thursday, December 18, network maintenance will take place at 2724 N. Tenaya. During this window, multiple services will be intermittently unavailable.
Impacted Services: - File/Print - Epic - Internet
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 17, 10:54 PST
Completed -
The scheduled maintenance has been completed.
Dec 18, 07:01 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:01 PST
Scheduled -
From 7:00 p.m. Wednesday, December 17 to 7:00 a.m. Thursday, December 18, technology infrastructure maintenance will be completed at 6375 W. Charleston. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on
Dec 17, 15:06 PST
Completed -
The scheduled maintenance has been completed.
Dec 18, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:00 PST
Scheduled -
Between 7:00 p.m. Wednesday, December 17, and 7:00 a.m. Thursday, December 18, all computers at 1707 W. Charleston and 4000 E. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Dec 15, 12:28 PST
Resolved -
Canned responses in Jira Service Management are now working as expected.
Dec 17, 08:26 PST
Investigating -
Canned responses are currently unavailable in Jira Service Management. SOM IT is aware and monitoring vendor for status updates.
Dec 16, 09:11 PST
Completed -
The scheduled maintenance has been completed.
Dec 16, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 19:00 PST
Scheduled -
Between 7:00 p.m. Monday, December 15, and 7:00 a.m. Tuesday, December 16, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
Impacted locations: 3010 W. Charleston > Space and Facilities 3014 W. Charleston 6375 W. Charleston
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Dec 12, 15:22 PST
Completed -
The scheduled maintenance has been completed.
Dec 12, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 PST
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Friday, December 12, network maintenance will take place at 1707 W. Charleston. During this window, network access and internet connectivity will be intermittently unavailable.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 10, 08:25 PST
Completed -
The scheduled maintenance has been completed.
Dec 12, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 19:00 PST
Scheduled -
Between 7:00 p.m. Thursday, December 11 and 7:00 a.m. Friday, December 12, significant Windows updates will take place at 2724 N. Tenaya.
Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.
You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.
-You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing. -Your monitors may flicker intermittently during this process. -Do not turn off or unplug your computer during the installation process. -Installation times may vary depending on how many updates your system requires — thank you for your patience.
If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 10, 08:27 PST
Completed -
The scheduled maintenance has been completed.
Dec 10, 19:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 PST
Scheduled -
Between 7:00 p.m. Wednesday, December 10 and 7:00 a.m. Thursday, December 11, significant Windows updates will take place at 4000 E. Charleston.
Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates. You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.
- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing. - Your monitors may flicker intermittently during this process. - Do not turn off or unplug your computer during the installation process. - Installation times may vary depending on how many updates your system requires — thank you for your patience.
If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 8, 09:47 PST
Completed -
The scheduled maintenance has been completed.
Dec 9, 08:01 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 02:01 PST
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Tuesday, December 9, network maintenance will take place at 1707 W. Charleston and 1524 Pinto Ln.. During this window, network access and internet connectivity will be intermittently unavailable.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 5, 10:02 PST
Completed -
The scheduled maintenance has been completed.
Dec 9, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 02:00 PST
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Tuesday, December 9, Cox Communications will perform network maintenance at 625 Shadow Lane. Network services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 5, 09:05 PST
Completed -
The scheduled maintenance has been completed.
Dec 9, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 PST
Scheduled -
Between 7:00 p.m. Monday, December 8 and 7:00 a.m. Tuesday, December 9, significant Windows updates will take place at 1707 W. Charleston, Internal Medicine.
Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.
You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.
-You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing. -Your monitors may flicker intermittently during this process. -Do not turn off or unplug your computer during the installation process. -Installation times may vary depending on how many updates your system requires — thank you for your patience.
If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 5, 12:15 PST
Completed -
The scheduled maintenance has been completed.
Dec 8, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 19:00 PST
Scheduled -
Between 7:00 p.m. Sunday, December 7 and 7:00 a.m. Monday, December 8, significant Windows updates will take place at 1707 W. Charleston, OB/GYN.
Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.
You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.
- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing. - Your monitors may flicker intermittently during this process. - Do not turn off or unplug your computer during the installation process. - Installation times may vary depending on how many updates your system requires — thank you for your patience.
If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 5, 09:40 PST