Investigating - As of Tuesday, May 26, the phones at 1707 W. Charleston Suite 100 and Suite 230 are not working as expected. There is an intermittent one-way audio issue where callers cannot hear staff after a call is resumed from hold. IT is aware of the problem and is actively working with Cox Communications to identify the root cause and implement a resolution.
To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.
Jun 08, 2026 - 16:05 PDT
Update - The video wall is currently unavailable. The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 20, 2026 - 14:39 PDT
Identified - The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 18, 2026 - 13:46 PDT
Investigating - The video wall in the forum at 625 Shadow Lane (MEB) has 2 panels that are not working as expected. The AV Services team is aware and working to resolve.
May 18, 2026 - 08:01 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Between 02:00 a.m. and 08:00 a.m. on Wednesday, June 10, network maintenance will take place at 4000 E. Charleston. Network services will be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk. Posted on
Jun 08, 2026 - 09:21 PDT
Past Incidents
Jun 9, 2026
No incidents reported today.
Jun 8, 2026
Unresolved incident: Phone Issue – 1707 W. Charleston, Suite 100 and Suite 230.
Resolved -
The DAX Copilot issue has been resolved and all services are now available. If you are still experiencing an issue, please contact the SOM help desk.
Jun 5, 07:37 PDT
Update -
The Dax icon is now available but the recording feature is still unavailable. UMC is working with the vendor to resolve.
Jun 4, 06:54 PDT
Investigating -
There is currently a known issue with DAX Copilot that is causing errors within the Haiku mobile app. This is the documentation tool that is inside of Epic. UMC is working to resolve the issue.
May 29, 08:54 PDT
Resolved -
Network service has remained stable throughout the day. If you are experiencing issues, please reboot your computer before contacting the SOM Help Desk.
Jun 2, 14:56 PDT
Monitoring -
As of 10:45 a.m.Tuesday, June 2, the network was temporarily down at multiple locations. This impacted VPN connections. SOM IT is currently monitoring the issue.
Impacted Locations 1720 W. Charleston 1400 S. Nellis 820 S. Rancho 2500 N. Hollywood Blvd
Jun 2, 11:23 PDT
Completed -
The scheduled maintenance has been completed.
May 28, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 PDT
Scheduled -
Between 02:00 a.m. and 08:00 a.m. on Thursday, May 28, network maintenance will take place at 4000 E. Charleston. Services may be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
May 26, 11:31 PDT
Completed -
The scheduled maintenance has been completed.
May 26, 17:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 PDT
Scheduled -
The weekly clinic IT rotations originally scheduled for Monday, May 25 will be completed on Tuesday, May 26 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 3010 W. Charleston 3014 W. Charleston 3016 W. Charleston
May 21, 15:36 PDT