Epic Unavailable
Monitoring - Access to Epic PRD Hyperspace has been restored, and SOM IT is monitoring the issue. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 08, 2026 - 13:50 PDT
Investigating - Access to Epic PRD Hyperspace (desktop icon) is unavailable. SOM IT is troubleshooting the issue.
Sep 08, 2026 - 08:57 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Partial Outage
UNLV School of Medicine IT Services and Applications Partial Outage
Locations Operational
90 days ago
99.1 % uptime
Today
625 Shadow Lane Operational
90 days ago
95.24 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.91 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.55 % uptime
Today
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
90 days ago
100.0 % uptime
Today
901 S. Rancho Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Antivirus Software Maintenance - 6375 W. Charleston, 3196 S. Maryland, VDI Sep 9, 2026 19:00 - Sep 10, 2026 07:00 PDT

Date: Wednesday, September 9 - Thursday, September 10
Time: 7:00 p.m. - 7:00 a.m.
Impact: 6375 W. Charleston, 3196 S. Maryland, VDI (virtual desktops)

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Sep 08, 2026 - 12:53 PDT

Sep 8, 2026

Holiday Rotation Change - Labor Day
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT
Scheduled - Date: Monday, September 7 - Tuesday, September 8
Impact: 3010, 3014, & 3016 W. Charleston

The weekly clinic IT rotations originally scheduled for Monday, September 7 will be completed on Tuesday, September 8 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Sep 4, 10:30 PDT

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

AV Equipment Issue - 625 Shadow Ln.
Resolved - Date: Thursday, September 3
Time: 8:50 a.m. - 9:30 a.m.
Impact: 625 Shadow Lane - Room 235 Projectors

The projectors in room 235 were not operating as expected. The AV Services team has resolved this issue and all equipment is now operational.
Sep 3, 10:06 PDT
Windows Updates - 1707 W. Charleston remote desktops
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 PDT
Scheduled - Date: Wednesday, September 2 - Thursday, September 3
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1707 W. Charleston remote desktops

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues
Sep 2, 09:10 PDT
Cox Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 PDT
Scheduled - Network maintenance will be performed by Cox Communications. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Sep 1, 08:09 PDT

Sep 2, 2026

Windows Updates - 625 Shadow Lane - Employee computers
Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 19:00 PDT
Scheduled - Date: Tuesday, September 1 - Wednesday, September 2
Time: 7:00 p.m. - 7:00 a.m.
Impact: 625 Shadow Lane - Employee computers

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Sep 1, 08:13 PDT

Sep 1, 2026

Windows Updates - 1701 W. Charleston - Compliance, Human Resources, Conference Rooms
Completed - The scheduled maintenance has been completed.
Sep 1, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:00 PDT
Scheduled - Date: Monday, August 31 - Tuesday, September 1
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston - Compliance, Human Resources, Conference Rooms

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 28, 14:11 PDT

Aug 31, 2026

Windows Updates - 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 31, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 PDT
Scheduled - Date: Sunday, August 30 - Monday, August 31
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3016 W. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 28, 14:15 PDT
Antivirus Software Update - Multiple Locations
Completed - The scheduled maintenance has been completed.
Aug 31, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 19:00 PDT
Scheduled - Date: Sunday, August 30 - Monday, August 31
Time: 7:00 p.m. - 7:00 a.m.
Impact: 901 S. Rancho, 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 3010 W. Charleston, 3014 W. Charleston, 3016 W. Charleston

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 28, 14:09 PDT
VDI & VPN Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 18:00 PDT
Scheduled - The date and time of this maintenance has changed.

Date: Sunday, August 30 - Monday, August 31
Time: 6:00 p.m. - 2:00 a.m.
Impact: Service disruption

Server maintenance will be performed in support of the transition to a new security application.

All Virtual Desktops (VDI) and SOM VPN access will be unavailable during this time. This includes VPN access to the remote desktops at 1707 W. Charleston.
Aug 28, 10:09 PDT
Server Maintenance - Viewpoint & Network Drives
Completed - The scheduled maintenance has been completed.
Aug 31, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 18:00 PDT
Scheduled - Date: Sunday, August 30 - Sunday, August 31
Time: 6:00 p.m. - 2:00 a.m.
Impact: Viewpoint and network files unavailable

Server maintenance will be performed. Viewpoint and network drives will be unavailable during this time.

Network drives include:
H:\ Home directory
G:\ UNLV Health department drives
K:\ SOM department drives
U:\ Workgroups

If work needs to be completed during this time, consider moving files to Google Drive as it will still be available during the maintenance window.
Aug 30, 18:00 PDT

Aug 30, 2026

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Phone Maintenance - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:01 PDT
Scheduled - Date: Friday, August 28
Time: 7:00 a.m. - 8:00 a.m.
Impact: All phones at 2724 N. Tenaya

Phone maintenance will be performed to troubleshoot ongoing issues. Phones may reboot multiple times during the process.
Aug 27, 12:37 PDT
Windows Updates - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Aug 28, 07:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 PDT
Scheduled - Date: Thursday, August 27 - Friday, August 28
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3196 S. Maryland

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 26, 09:31 PDT
Antivirus Software Update - 2724 N. Tenaya, 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Aug 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:01 PDT
Scheduled - Date: Thursday, August 27 - Friday, August 28
Time: 7:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya, 3196 S. Maryland

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 26, 09:19 PDT
Server Maintenance - All locations
Completed - The scheduled maintenance has been completed.
Aug 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:00 PDT
Scheduled - Date: Thursday, August 27
Time: 8:00 p.m. - 11:59 p.m.
Impact: Service disruption to all locations

Server maintenance will be performed in support of the transition to a new security application. The majority of services provided by SOM IT may encounter interruptions, with specific services experiencing a greater impact.

Network file services and Viewpoint are not included at this time.

Primary services impacted:
- Printing
- Research servers
- Sage
- SQL database
Aug 26, 11:06 PDT

Aug 27, 2026

Smartsheet not working as expected
Resolved - Smartsheet is now working as expected.
Aug 27, 07:46 PDT
Monitoring - Smartsheet has reported that some sheets are failing to load. They have implemented a fix and are continuing to monitor the issue.
Aug 26, 09:13 PDT
Antivirus Software Update - 1707 W. Charleston, 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Aug 27, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 PDT
Scheduled - Date: Wednesday, August 26 - Thursday, August 27
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1707 W. Charleston, 4000 E. Charleston

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 25, 09:27 PDT
Windows Updates - 1701 W. Charleston - Internal Medicine, OBGYN, Research
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:01 PDT
Scheduled - Date: Wednesday, August 26 - Thursday, August 27
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston - Internal Medicine, OBGYN, Research

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 25, 09:31 PDT
Cox Network Maintenance - 1707 W Charleston
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 PDT
Scheduled - Network maintenance will be performed by Cox Communications. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 25, 08:23 PDT

Aug 26, 2026

Antivirus Software Update - Multiple locations
Completed - The scheduled maintenance has been completed.
Aug 26, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 PDT
Scheduled - Date: Tuesday, August 25 - Wednesday, August 26
Time: 7:00 p.m. - 7:00 a.m.
Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 24, 14:07 PDT
Windows Updates - 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 PDT
Scheduled - Date: Tuesday, August 25 - Wednesday, August 26
Time: 7:00 p.m. - 7:00 a.m.
Impact: 5320 S. Rainbow

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 24, 12:36 PDT

Aug 25, 2026

AV Maintenance - 625 Shadow Lane, 409 & 435F
Completed - The scheduled maintenance has been completed.
Aug 25, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 PDT
Scheduled - Date: Tuesday, August 25
Time: 07:00 a.m. - 6:00 p.m.
Impact: Rooms 409 and 435F - 625 Shadow Lane

Maintenance will be performed on AV equipment in MEB 409 and 435F. The rooms and equipment will be unavailable until the maintenance is complete.
Aug 24, 12:40 PDT
Cox Network maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 02:00 PDT
Scheduled - Date: Tuesday, August 25, 2026 Time: 2:00 a.m. - 8:00 a.m.
Impact: 1707 W. Charleston Blvd.

Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 21, 08:28 PDT
Antivirus Software Update - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled - Date: Monday, August 24 - Tuesday, August 25
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 24, 14:05 PDT
Windows Updates - 1701 W. Charleston, Surgery & Otolaryngology
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled - Date: Monday, August 24 - Tuesday, August 25
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston, Surgery & Otolaryngology

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 21, 09:59 PDT
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