Investigating - The window shades in room 234 at 625 Shadow Lane are not functioning as expected. Facilities is actively working with the appropriate teams to fix the issue. Please do not touch or adjust the shades until the problem is resolved.
Nov 07, 2025 - 14:23 PST
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Between 7:00 p.m. Sunday, November 9 and 7:00 a.m. Monday, November 10, all computers at 3010 and 3016 W. Charleston will have computer updates applied.
Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Nov 06, 2025 - 15:40 PST
The weekly clinic IT rotations originally scheduled for Tuesday, November 11 will be completed on Wednesday, November 12 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 1701 W. Charleston Posted on
Nov 07, 2025 - 11:16 PST
Between 7:00 p.m. Tuesday, November 11 and 7:00 a.m. Wednesday, November 12, all computers at multiple locations will have computer updates applied.
Impacted Locations 5320 S. Rainbow 625 Shadow Lane 6375 W. Charleston 700 Shadow Lane
Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Nov 07, 2025 - 08:30 PST
Completed -
The scheduled maintenance has been completed.
Nov 7, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 PST
Scheduled -
From 9:00 p.m. to 10:00 p.m. on Friday, November 7, network maintenance will take place. During this window, network access and internet connectivity will be intermittently unavailable.
Nov 6, 09:31 PST
Completed -
The scheduled maintenance has been completed.
Nov 7, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 PST
Scheduled -
Between 7:00 p.m. Thursday, November 6 and 7:00 a.m. Friday, November 7, all computers in our test group will have computer updates applied.
The test group includes: All of 3014 W. Charleston All of 6375 W. Charleston Space and Facilities Department - multiple locations Information Technology Department - multiple locations
Nov 6, 15:45 PST
Resolved -
Credit card readers are now performing as expected.
If you are still experiencing an issue, please reboot the device prior to contacting the SOM Help Desk.
Nov 5, 11:33 PST
Investigating -
UNLV Health MedEpay reported possible issue with payment processing after an overnight update impacting credit card readers. If you encounter an issue using a credit card reader, please reboot the computer connected to the credit card reader prior to contacting the SOM Help Desk.
Nov 5, 09:47 PST
Completed -
The scheduled maintenance has been completed.
Oct 31, 20:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 PDT
Scheduled -
The weekly clinic IT rotations originally scheduled for Friday, October 31 will be completed on Thursday, October 30 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 2724 N. Tenaya 3196 S. Maryland 4000 E. Charleston
Oct 27, 14:33 PDT
Resolved -
Savance service has been restored and is accessible at https://cloud.savanceworkplace.com/ . If you continue to experience issues, please contact the SOM Help Desk.
Oct 30, 08:25 PDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 29, 10:40 PDT
Investigating -
As of 9:57 a.m. on Wednesday, October 29, Savance is not accessible through the main link or saved bookmarks. The vendor is aware and working to restore service. Savance is used by all Mojave Counseling locations. Employees can temporarily access Savance using any of the following links:
Resolved -
DAX, Dragon Copilot, CSpeak, and Dragon One services have been restored. If you experience issues, please try logging out and logging back in before contacting the SOM Help Desk.
Oct 30, 08:21 PDT
Update -
Updating the scope and impact based on additional information from Clinically Speaking.
Impacted services include DAX, Dragon Copilot, CSpeak, and Dragon One.
If you are not experiencing issues, we recommend that you do not log out of your current session. If you are experiencing issues with Dragon One or CSpeak, please attempt logging out and logging back in.If you are using DAX or Dragon Copilot, you may experience delays in audio results or no audio results.
Oct 29, 13:43 PDT
Identified -
As of 10:10 a.m. on Wednesday, October 29, DAX and Dragon Copilot is not working as expected. The vendor is aware and working to restore service. Employees trying to use the service may experience: - Delays in summaries being returned - Login issues - Audio recording not available
Oct 29, 10:38 PDT