All Systems Operational

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Microsoft Office Upgrade - 3010 W. Charleston, 3014 W. Charleston Oct 18, 2026 20:00 - Oct 19, 2026 06:00 PDT

Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, October 18
Impact: 3010 W. Charleston, 3014 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please restart your computer before leaving the office on Friday, October 16.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Oct 16, 2026 - 10:06 PDT

Computer Updates - 3010 & 3016 W. Charleston Oct 18, 2026 20:00 - Oct 19, 2026 06:00 PDT

Date: Sunday, October 18 - Monday, October 19
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 and 3016 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Posted on Oct 16, 2026 - 08:55 PDT

Microsoft Office Upgrade - 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research Oct 19, 2026 20:00 - Oct 20, 2026 06:00 PDT

Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, October 19
Impact: 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please restart your computer before leaving the office on Monday, October 19.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Oct 16, 2026 - 10:02 PDT

Computer Updates - 1701 W. Charleston Oct 19, 2026 20:00 - Oct 20, 2026 06:00 PDT

Date: Monday, October 19 - Tuesday, October 20
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1701 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Posted on Oct 16, 2026 - 08:51 PDT

Spectrum Network Maintenance - 1707 W. Charleston Oct 20, 2026 00:01-06:00 PDT

Date: Tuesday, October 20
Time: 12:00 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Network maintenance will be performed by Spectrum. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Posted on Oct 16, 2026 - 10:05 PDT

Oct 16, 2026

Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 PDT
Scheduled - The updates originally scheduled for Wednesday, October 14 were not completed. These updates will now take place tonight, Thursday, October 15. We appreciate your understanding.

Date: Thursday, October 15 - Friday, October 16
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 W. Charleston - Space and Facilities, 3014 W. Charleston, 6375 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 15, 15:21 PDT
Network Maintenance - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 PDT
Scheduled - DATE: Thursday, October 15
TIME: After 5:00 p.m.
IMPACT: Network Unavailable at 3196 S. Maryland

Network infrastructure equipment will be replaced. The network will be unavailable during this time.

There is no expected impact to how any computers, computer peripherals, or applications function. A SOM IT technician will be onsite the following morning for support.

If you encounter any issues, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 14, 15:12 PDT

Oct 15, 2026

Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 15, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:01 PDT
Scheduled - Date: Wednesday, October 14 - Thursday, October 15
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 W. Charleston > Space and Facilities, 3014 W. Charleston, 6375 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 14, 09:03 PDT
Microsoft Office Upgrade - 3014 W. Charleston - Psychiatry, 6375 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 14
Impact: 3014 W. Charleston - Psychiatry, 6375 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 14, 09:58 PDT

Oct 14, 2026

Cox Network Maintenance - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 PDT
Scheduled - Date: Wednesday, October 14
Time: 12:00 a.m. - 6:00 a.m.
Impact: 3196 S. Maryland

Network maintenance will be performed by Cox Communications. All network services including internet will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 12, 09:28 PDT

Oct 13, 2026

Intermittent Power Issues- 1524 Pinto Lane
Resolved - Power has been restored to 1524 Pinto Lane and remains stable.

If you experience an issue, please restart your computer prior to contacting the SOM Help Desk.
Oct 13, 14:32 PDT
Investigating - Intermittent power issues are currently impacting 1524 Pinto Lane. SOM Facilities and UMC engineers are aware and investigating.
Oct 13, 07:49 PDT

Oct 12, 2026

Water leak - 1707 W. Charleston, suite 160
Resolved - The water leak at 1701 W. Charleston, suite 160 has been resolved. SOM IT is ensuring that computer equipment is in place and ready for use.
Oct 12, 07:49 PDT
Identified - As of 3:15 p.m. on Friday, October 9, there is a water leak at 1707 W. Charleston, suite 160. SOM IT has confirmed that computer equipment is not impacted. Facilities is working to resolve.
Oct 9, 15:30 PDT
Computer Updates - 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 901 Rancho
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 19:00 PDT
Scheduled - Date: Sunday, October 11 - Monday, October 12
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 901 Rancho

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 9, 08:17 PDT

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

DAX Copilot Not Working as Expected
Resolved - DAX Copilot is now working as expected.
Oct 9, 08:37 PDT
Investigating - DAX Copilot is not working as expected. Some users may experience draft generation failures. The vendor is working to resolve. SOM IT and UNLV Health EHR are monitoring.
Oct 9, 08:10 PDT
Computer Updates - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 PDT
Scheduled - Date: Thursday, October 8 - Friday, October 9
Time: 8:00 p.m. - 6:00 a.m.
Impact: 2724 N. Tenaya

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 7, 10:29 PDT

Oct 8, 2026

Computer Updates - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT
Scheduled - Date: Wednesday, October 7 - Thursday, October 8
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 5, 16:12 PDT

Oct 7, 2026

Viewpoint Patient List Issue
Resolved - Between 4:00 a.m. and 8:00 a.m. on Wednesday, October 7, Viewpoint was not working as expected. The Patient List was not loading on ultrasounds. This has been resolved, and IT is continuing to monitor the situation.
Oct 7, 09:49 PDT
Computer Updates - 625 Shadow
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 PDT
Scheduled - Date: Tuesday, October 6 - Wednesday, October 7
Time: 8:00 p.m. - 6:00 a.m.
Impact: 625 Shadow

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 2, 11:34 PDT

Oct 6, 2026

Computer Updates - 1701 W. Charleston - Multiple Departments
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:00 PDT
Scheduled - Date: Monday, October 5 - Tuesday, October 6
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1701 W. Charleston - Family Medicine, Faculty Affairs, Otolaryngology, Pediatrics, Surgery

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 2, 11:42 PDT

Oct 5, 2026

Computer Updates - 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 PDT
Scheduled - Date: Sunday, October 4 - Monday, October 5
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3016 W. Charleston

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 2, 11:54 PDT

Oct 4, 2026

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Intermittent Connectivity - 2500 N. Hollywood
Resolved - The intermittent network connectivity issue has been resolved and the network remains stable.

If you are experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Oct 2, 08:02 PDT
Investigating - The network at 2500 N. Hollywood is experiencing intermittent network connectivity issues.

SOM IT is aware and investigating.
Oct 1, 13:36 PDT
Computer Updates - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:00 PDT
Scheduled - Date: Thursday, October 1 - Friday, October 2
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3196 S. Maryland

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Sep 29, 09:25 PDT
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