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Between 7:00 p.m. on Sunday, April 12 and 7:00 a.m. on Monday, April 13, network maintenance will take place at 3014 W. Charleston. There may be brief disruptions to network access during this time.
If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk. Posted on
Apr 10, 2026 - 13:43 PDT
Resolved -
Between 12:10 p.m. and 12:11 p.m. on Friday, April 10, the Cox Call Center website was briefly unavailable. The website connection has been restored. If you are still experiencing an issue, please call the SOM Help Desk.
Apr 10, 12:47 PDT
Completed -
The scheduled maintenance has been completed.
Apr 10, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 PDT
Scheduled -
On Friday, April 10 from 2:00 a.m. to 8:00 a.m., network maintenance will take place at 1707 W. Charleston. During this time, access to the internet and network resources will be unavailable. If you experience issues after this maintenance window, please restart your computer before contacting the SOM Help Desk.
Apr 8, 11:06 PDT
Resolved -
Phone service at 3016 W. Charleston, Suite 205 has been restored.
Apr 2, 10:33 PDT
Investigating -
As of Wednesday, April 1 at 8:00 a.m., the phones at 3016 W Charleston, Suite 205 are not working as expected. SOM IT is working with Cox Communications to resolve the issue.
Apr 2, 09:28 PDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 16:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 PDT
Scheduled -
Between 1:00 p.m. and 4:00 p.m. on Wednesday, April 1, fax maintenance will take place at 1707 W. Charleston. Fax service may be intermittent during this time.
If you experience any issues after the maintenance window, please contact the SOM Help Desk.
Mar 31, 14:00 PDT
Resolved -
From approximately 1:55 p.m. to 1:56 p.m. on Tuesday, March 31, there was a brief power outage at the following locations: 3010 W. Charelston 3014 W. Charleston 3016 W. Charleston 820 S. Rancho
Power has been restored.
If you experience any issues, please restart your computer prior to contacting the SOM Help Desk.
Mar 31, 14:10 PDT