All Systems Operational

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Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Antivirus Software Maintenance - 3010, 3014, 3016 W. Charleston Sep 20, 2026 19:00 - Sep 21, 2026 07:00 PDT

Date: Sunday, September 20 - Monday, September 21
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3010, 3014, 3016 W. Charleston

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Sep 18, 2026 - 11:30 PDT

Antivirus Software Maintenance - Multiple locations Sep 21, 2026 19:00 - Sep 22, 2026 07:00 PDT

Date: Monday, September 21 - Tuesday, September 22
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 901 S. Rancho

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Sep 18, 2026 - 11:33 PDT

Computer Updates - 3014 W. Charleston (Psychiatry), 6375 W. Charleston Sep 22, 2026 19:00 - Sep 23, 2026 07:00 PDT

Date: Tuesday, September 22 - Wednesday, September 23
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3014 W. Charleston (Psychiatry), 6375 W. Charleston

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Posted on Sep 18, 2026 - 11:19 PDT

Sep 18, 2026

Antivirus Software Maintenance - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:00 PDT
Scheduled - Date: Thursday, September 17 - Friday, September 18
Time: 7:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 15, 09:24 PDT

Sep 17, 2026

Upgrade - GoAnywhere Managed File Transfer
Completed - The scheduled maintenance has been completed.
Sep 17, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:00 PDT
Scheduled - Date: Thursday, September 17
Time: 1:00 - 3:00 p.m.
Impact: Managed File Transfer will be unavailable

Significant upgrades will be made to the GoAnywhere Managed File Transfer system. During this maintenance window, file transfer jobs cannot be completed. Teams that use this service will be contacted directly via email.
Sep 15, 14:01 PDT
Credit Card Reader Issue - 2724 N. Tenaya
Resolved - Credit card readers at 2724 N. Tenaya are now online and performing as expected.

If you are still experiencing an issue, please contact the SOM Help Desk.
Sep 17, 08:14 PDT
Investigating - Credit card readers at 2724 N. Tenaya are not working as expected. SOM IT is working to resolve the issue.
Sep 16, 15:05 PDT
Antivirus Software Maintenance - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 PDT
Scheduled - Date: Wednesday, September 16 - Thursday, September 17
Time: 7:00 p.m. - 7:00 a.m.
Impact: 4000 E. Charleston

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 14, 10:35 PDT

Sep 16, 2026

Network Maintenance - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 PDT
Scheduled - Date: Wednesday, September 16
Time: 8:00 p.m. - 9:00 p.m.
Impact: 2724 N. Tenaya

SOM IT will perform network maintenance. During this time, network services will be unavailable. If you experience issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Sep 16, 11:49 PDT
Network outage - 2724 N. Tenaya
Resolved - Network service has been restored. If you experience issues, please reboot your computer before contacting the SOM Help Desk.
Sep 16, 11:31 PDT
Identified - The network at 2724 N. Tenaya is not working as expected. SOM IT is currently working to resolve the issue.
Sep 16, 11:21 PDT
Antivirus Software Maintenance - 1524 Pinto, 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 PDT
Scheduled - Date: Tuesday, September 15 - Wednesday, September 16
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1524 Pinto, 5320 S. Rainbow

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 14, 10:40 PDT

Sep 15, 2026

Antivirus Software Maintenance - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 PDT
Scheduled - Date: Monday, September 14 - Tuesday, September 15
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 11, 09:08 PDT

Sep 14, 2026

Jira Service Management Not Working as Expected
Resolved - Jira Service Management and the customer service portal are now working as expected.
Sep 14, 10:39 PDT
Investigating - Date: Monday, September 14, 9:46 a.m.
Impact: Jira Service Management and Customer Portal

Atlassian has reported issues with Jira Service Management and the customer service portal. Atlassian is working to resolve the issue.
Sep 14, 10:03 PDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Smartsheet not working as expected
Resolved - The access issue with Smartsheet has been resolved.
Sep 11, 16:20 PDT
Investigating - As of approximately 1:20 p.m., Smartsheet is investigating an access issue impacting all users. Users receive an error that says "We're having trouble reaching Smartsheet right now." Smartsheet is working to resolve the issue.
Sep 11, 13:31 PDT
Epic Service Interruption
Resolved - Date: Friday, September 11
Time: 12:55 p.m. - 12:57 p.m.

Access to Epic was unavailable during this time. Service has been restored. If you encounter an issue, please restart your computer before contacting the Help Desk.
Sep 11, 13:10 PDT
Epic Unavailable
Resolved - Access to Epic PRD Hyperspace has been restored. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 11, 09:53 PDT
Investigating - Date: Friday, September 11, 6:40 a.m.
Impact: Epic

Access to Epic is currently unavailable. SOM IT is aware and troubleshooting the issue.
Sep 11, 07:00 PDT

Sep 10, 2026

AV Issue - 625 Shadow Lane Room 311
Resolved - Date: Thursday, September 10
Time: 2:00 p.m.
Impact: 625 Shadow Lane

There was an AV issue impacting the lectern feed recording in room 311. The AV team has resolved the issue and the recording is working as expected.
Sep 10, 15:47 PDT
Antivirus Software Maintenance - 6375 W. Charleston, 3196 S. Maryland, VDI
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 PDT
Scheduled - Date: Wednesday, September 9 - Thursday, September 10
Time: 7:00 p.m. - 7:00 a.m.
Impact: 6375 W. Charleston, 3196 S. Maryland, VDI (virtual desktops)

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 8, 12:53 PDT

Sep 9, 2026

Epic Unavailable
Resolved - Access to Epic PRD Hyperspace has been restored, and SOM IT is monitoring the issue. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 9, 09:07 PDT
Monitoring - Access to Epic PRD Hyperspace has been restored, and SOM IT is monitoring the issue. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 8, 13:50 PDT
Investigating - Access to Epic PRD Hyperspace (desktop icon) is unavailable. SOM IT is troubleshooting the issue.
Sep 8, 08:57 PDT

Sep 8, 2026

Holiday Rotation Change - Labor Day
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT
Scheduled - Date: Monday, September 7 - Tuesday, September 8
Impact: 3010, 3014, & 3016 W. Charleston

The weekly clinic IT rotations originally scheduled for Monday, September 7 will be completed on Tuesday, September 8 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Sep 4, 10:30 PDT

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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