Investigating - On Monday, December 22, one projector has been removed from MEB 234 and MEB 235 for repairs. Each room still has seven fully functioning projectors, and all other AV equipment is operating as designed.
SOM IT is actively working on the repair, and no instructional impact is expected at this time.
Dec 22, 2025 - 10:13 PST
Investigating - As of 10:46 a.m. on Thursday, December 18, the Bluetooth receiver at 625 Shadow Lane, room 412, is not working as expected. SOM AV Services is aware and is working to correct the issue.
Dec 18, 2025 - 11:04 PST
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
On Wednesday, January 28 from 7:00 a.m. to 8:00 a.m., phone maintenance will be completed at 5320 S. Rainbow. Phone service will be unavailable during the maintenance window. Posted on
Jan 27, 2026 - 14:54 PST
Resolved -
At 10:55 a.m. on Monday, January 26, 4000 E. Charleston experienced a brief power outage impacting network and phone connectivity. Power has been restored and services are back online.
Jan 26, 11:37 PST
Resolved -
Network equipment has been replaced and connectivity remains stable.
If you are still experiencing an issue, please reboot your computer by powering it off and on, prior to contacting the SOM Help Desk.
Jan 23, 07:53 PST
Identified -
SOM IT has discovered the cause of the intermittent connectivity. In order to correct the issue, there will be a network outage of approximately 5 minutes beginning at 2:00 p.m.
Jan 20, 13:05 PST
Update -
At this time, the network is still experiencing intermittent connectivity issues.
Jan 20, 10:10 PST
Monitoring -
At 7:50 a.m. on Tuesday, January 20, the network at multiple UNLV Health and SOM locations was unavailable.
Connectivity has been restored. If you are still experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Jan 20, 08:49 PST
Completed -
The scheduled maintenance has been completed.
Jan 22, 19:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 PST
Scheduled -
On Thursday, January 22 from 6:00 p.m. to 7:00 p.m., network maintenance will be completed. During this time, access to the internet and all cloud resources will be intermittent.
If you experience any issues accessing the internet after this maintenance window, please restart your computer before contacting the SOM Help Desk.
Jan 22, 10:55 PST
Resolved -
Intermittent scanning issues in Epic have been resolved and the service remains stable.
Jan 21, 11:46 PST
Update -
There are intermittent issues with scanning in Epic. Scanning may perform slower then expected or you may receive an error message. Providers and Users may also not be able to open documents from the Media tab in Epic. UMC is aware of the issue and working with vendors to resolve.
Jan 16, 15:33 PST
Identified -
There are intermittent issues with scanning in Epic at the following locations:
5320 S. Rainbow 2724 N. Tenaya 1707 W. Charleston
Scanning may perform slower then expected or you may receive an error message. UMC is aware of the issue and working with vendors to resolve.
Jan 16, 15:17 PST
Completed -
The scheduled maintenance has been completed.
Jan 20, 17:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 PST
Scheduled -
The weekly clinic IT rotations originally scheduled for Monday, January 19 will be completed on Tuesday, January 20 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 3010 W. Charleston 3014 W. Charleston 3016 W. Charleston
Jan 15, 09:03 PST
Resolved -
At 7:50 a.m. on Tuesday, January 20, the network at multiple UNLV Health and SOM locations was unavailable.
Connectivity has been restored. If you are still experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Jan 20, 08:00 PST
Completed -
The scheduled maintenance has been completed.
Jan 15, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:00 PST
Scheduled -
From 7:00 p.m. Wednesday, January 14 to 7:00 a.m. Thursday, January 15, technology infrastructure maintenance will be completed at 1707 W. Charleston. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on
Jan 9, 11:08 PST
Resolved -
The UNLVMED BYOD and Guest Wi-Fi networks are now functioning as expected.
If you are still experiencing an issue please reboot the device before contacting the SOM Help Desk.
Jan 13, 15:19 PST
Investigating -
As of 8:01 a.m. on Tuesday, January 13, the UNLVMED BYOD and Guest Wi-Fi networks are not functioning as expected. Customers with Apple devices may experience intermittent connectivity issues. SOM IT is aware and working to restore service.
In some instances, connectivity was restored by powering the device off and back on.
Jan 13, 08:54 PST
Completed -
The scheduled maintenance has been completed.
Jan 13, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 19:00 PST
Scheduled -
From 7:00 p.m. Monday, January 12 to 7:00 a.m. Tuesday, January 13, technology infrastructure maintenance will be completed at 1701 W. Charleston. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on
Jan 8, 09:01 PST