Antivirus Software Maintenance - 1524 Pinto, 5320 S. Rainbow
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 19:00 PDT
Scheduled - Date: Tuesday, September 15 - Wednesday, September 16
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1524 Pinto, 5320 S. Rainbow

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 15, 2026 19:00 - Sep 16, 2026 07:00 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Under Maintenance
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Under Maintenance
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Antivirus Software Maintenance - 4000 E. Charleston Sep 16, 2026 19:00 - Sep 17, 2026 07:00 PDT

Date: Wednesday, September 16 - Thursday, September 17
Time: 7:00 p.m. - 7:00 a.m.
Impact: 4000 E. Charleston

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Sep 14, 2026 - 10:35 PDT

Upgrade - GoAnywhere Managed File Transfer Sep 17, 2026 13:00-15:00 PDT

Date: Thursday, September 17
Time: 1:00 - 3:00 p.m.
Impact: Managed File Transfer will be unavailable

Significant upgrades will be made to the GoAnywhere Managed File Transfer system. During this maintenance window, file transfer jobs cannot be completed. Teams that use this service will be contacted directly via email.
Posted on Sep 15, 2026 - 14:01 PDT

Antivirus Software Maintenance - 2724 N. Tenaya Sep 17, 2026 19:00 - Sep 18, 2026 07:00 PDT

Date: Thursday, September 17 - Friday, September 18
Time: 7:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Sep 15, 2026 - 09:24 PDT

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

Antivirus Software Maintenance - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 PDT
Scheduled - Date: Monday, September 14 - Tuesday, September 15
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 11, 09:08 PDT

Sep 14, 2026

Jira Service Management Not Working as Expected
Resolved - Jira Service Management and the customer service portal are now working as expected.
Sep 14, 10:39 PDT
Investigating - Date: Monday, September 14, 9:46 a.m.
Impact: Jira Service Management and Customer Portal

Atlassian has reported issues with Jira Service Management and the customer service portal. Atlassian is working to resolve the issue.
Sep 14, 10:03 PDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Smartsheet not working as expected
Resolved - The access issue with Smartsheet has been resolved.
Sep 11, 16:20 PDT
Investigating - As of approximately 1:20 p.m., Smartsheet is investigating an access issue impacting all users. Users receive an error that says "We're having trouble reaching Smartsheet right now." Smartsheet is working to resolve the issue.
Sep 11, 13:31 PDT
Epic Service Interruption
Resolved - Date: Friday, September 11
Time: 12:55 p.m. - 12:57 p.m.

Access to Epic was unavailable during this time. Service has been restored. If you encounter an issue, please restart your computer before contacting the Help Desk.
Sep 11, 13:10 PDT
Epic Unavailable
Resolved - Access to Epic PRD Hyperspace has been restored. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 11, 09:53 PDT
Investigating - Date: Friday, September 11, 6:40 a.m.
Impact: Epic

Access to Epic is currently unavailable. SOM IT is aware and troubleshooting the issue.
Sep 11, 07:00 PDT

Sep 10, 2026

AV Issue - 625 Shadow Lane Room 311
Resolved - Date: Thursday, September 10
Time: 2:00 p.m.
Impact: 625 Shadow Lane

There was an AV issue impacting the lectern feed recording in room 311. The AV team has resolved the issue and the recording is working as expected.
Sep 10, 15:47 PDT
Antivirus Software Maintenance - 6375 W. Charleston, 3196 S. Maryland, VDI
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 PDT
Scheduled - Date: Wednesday, September 9 - Thursday, September 10
Time: 7:00 p.m. - 7:00 a.m.
Impact: 6375 W. Charleston, 3196 S. Maryland, VDI (virtual desktops)

SOM IT will perform additional maintenance in support of our transition to new antivirus software. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Sep 8, 12:53 PDT

Sep 9, 2026

Epic Unavailable
Resolved - Access to Epic PRD Hyperspace has been restored, and SOM IT is monitoring the issue. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 9, 09:07 PDT
Monitoring - Access to Epic PRD Hyperspace has been restored, and SOM IT is monitoring the issue. If you are still experiencing error messages when connecting to Epic, please reboot your computer prior to contacting the SOM Help Desk.
Sep 8, 13:50 PDT
Investigating - Access to Epic PRD Hyperspace (desktop icon) is unavailable. SOM IT is troubleshooting the issue.
Sep 8, 08:57 PDT

Sep 8, 2026

Holiday Rotation Change - Labor Day
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 PDT
Scheduled - Date: Monday, September 7 - Tuesday, September 8
Impact: 3010, 3014, & 3016 W. Charleston

The weekly clinic IT rotations originally scheduled for Monday, September 7 will be completed on Tuesday, September 8 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Sep 4, 10:30 PDT

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

AV Equipment Issue - 625 Shadow Ln.
Resolved - Date: Thursday, September 3
Time: 8:50 a.m. - 9:30 a.m.
Impact: 625 Shadow Lane - Room 235 Projectors

The projectors in room 235 were not operating as expected. The AV Services team has resolved this issue and all equipment is now operational.
Sep 3, 10:06 PDT
Windows Updates - 1707 W. Charleston remote desktops
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 PDT
Scheduled - Date: Wednesday, September 2 - Thursday, September 3
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1707 W. Charleston remote desktops

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues
Sep 2, 09:10 PDT
Cox Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 PDT
Scheduled - Network maintenance will be performed by Cox Communications. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Sep 1, 08:09 PDT

Sep 2, 2026

Windows Updates - 625 Shadow Lane - Employee computers
Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 19:00 PDT
Scheduled - Date: Tuesday, September 1 - Wednesday, September 2
Time: 7:00 p.m. - 7:00 a.m.
Impact: 625 Shadow Lane - Employee computers

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Sep 1, 08:13 PDT
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