Investigating - Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.
SOM IT is working with Cox to resolve the issue.
Jul 06, 2026 - 16:14 PDT
Monitoring - SOM IT is working with academic leadership to implement a workaround to resume testing. NBME is continuing to investigate the root cause of the issue.
Jun 18, 2026 - 14:22 PDT
Investigating - As of 8:00 a.m. on Thursday, June 11, SOM IT is investigating an issue with the NBME Exam Browser. Academic leadership has been notified and more updates will be provided as they become available.
Jun 11, 2026 - 12:34 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Date: Tuesday, July 7 - Wednesday, July 8 Time: 7:00 p.m. - 7:00 a.m. Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow
Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Jul 06, 2026 - 11:05 PDT
Date: Wednesday, July 8 - Thursday, July 9 Time: 7:00 p.m. - 7:00 a.m. Impact: 1707 W. Charleston, 4000 E. Charleston
Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Jul 06, 2026 - 10:59 PDT
Date: Thursday, July 9 - Friday, July 10 Time: 7:00 p.m. - 7:00 a.m. Impact: 2724 N. Tenaya, 3196 S. Maryland
Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk. Posted on
Jul 07, 2026 - 10:04 PDT
Completed -
The scheduled maintenance has been completed.
Jul 7, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled -
Date: Monday, July 6 - Tuesday, July 7 Time: 7:00 p.m. - 7:00 a.m. Impact: 1701 W. Charleston
Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jul 2, 10:44 PDT
Completed -
The scheduled maintenance has been completed.
Jul 6, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 19:00 PDT
Scheduled -
Date: Sunday, July 5 - Monday, July 6 Time: 7:00 p.m. - 7:00 a.m. Impact: 3010 & 3016 W. Charleston
Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jul 2, 10:20 PDT
Completed -
The scheduled maintenance has been completed.
Jul 3, 17:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 08:00 PDT
Scheduled -
The weekly IT rotations originally scheduled for Friday, July 3 will be cancelled due to the holiday. For any urgent issues, please call the SOM Help Desk at 702-895-0451. For all other issues that can be addressed the following week, please submit a help request as usual.
Impacted Locations 2724 N. Tenaya 3196 S. Maryland
Jun 29, 13:13 PDT
Completed -
The scheduled maintenance has been completed.
Jul 3, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 PDT
Scheduled -
Between 5:00 a.m. and 8:00 a.m. on Friday, July 3, network maintenance will be performed. During this time, network services at all locations will be unavailable, including remote connections (VPN, VDI, etc).
If you experience any issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jul 1, 12:56 PDT
Completed -
The scheduled maintenance has been completed.
Jun 29, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 19:00 PDT
Scheduled -
Between 7:00 p.m. Sunday, June 28, and 7:00 a.m. Monday, June 29, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
3010 W. Charleston > Space and Facilities 3014 W. Charleston 6375 W. Charleston
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Jun 25, 16:23 PDT
Completed -
The scheduled maintenance has been completed.
Jun 27, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:00 PDT
Scheduled -
Between 5:00 a.m. and 8:00 a.m. on Saturday, June 27, network maintenance will be performed. During this time, network services at all locations will be unavailable, including remote connections (VPN, VDI, etc).
If you experience any issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 25, 10:06 PDT
Resolved -
Scanning in Epic is now working as expected.
If you are still experiencing an issue, please reboot your computer and scanner prior to contacting the SOM Help Desk.
Jun 24, 07:58 PDT
Investigating -
There is currently an intermittent issue impacting scanning in Epic. Users are seeing an application server error message when attempting to scan. In some cases, rebooting the computer and scanner has resolved the issue. The UNLV Health EHR team is working with UMC to resolve.
Jun 23, 13:17 PDT