Investigating - As of 7:45 a.m. on Wednesday, July 2, the video wall at MEB is not performing as expected. There is one faulty tile display in the wall. SOM AV Services is aware and working with the vendor to schedule service. There is no ETA at this time.
Jul 02, 2025 - 08:06 PDT
Monitoring - SOM IT now has a fix for the WerFault Error pop up message.
The install will take a few minutes and will force your computer to reboot. Please be sure to save any work you may have open prior to completing this installation.
Please follow these simple instructions to apply the fix:
Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.
UNLV School of Medicine Official
Operational
UNLV Health IT Services and Applications
Operational
UNLV School of Medicine IT Services and Applications
Operational
Locations
Under Maintenance
90 days ago
99.93
% uptime
Today
625 Shadow Lane
Under Maintenance
90 days ago
99.84
% uptime
Today
700 Shadow Lane
Under Maintenance
90 days ago
99.86
% uptime
Today
820 S. Rancho
Operational
90 days ago
100.0
% uptime
Today
1001 Shadow Lane
Operational
1524 Pinto Lane
Operational
1701 W. Charleston Blvd
Operational
1707 W. Charleston Blvd
Operational
1720 S. Maryland Pkwy
Operational
90 days ago
99.93
% uptime
Today
2500 N. Hollywood Blvd
Operational
2724 N. Tenaya
Operational
90 days ago
99.94
% uptime
Today
3010 W. Charleston Blvd
Operational
3014 W. Charleston Blvd
Operational
3016 W. Charleston Blvd
Operational
3196 S. Maryland Pkwy
Operational
4000 E. Charleston Blvd
Operational
4505 S. Maryland Pkwy
Operational
5320 S. Rainbow Blvd
Under Maintenance
90 days ago
100.0
% uptime
Today
6375 W. Charleston Blvd
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
From 7:00 p.m. Wednesday, July 9 to 7:00 a.m. Thursday, July 10, network maintenance will take place at 1524 Pinto and 1707 W. Charleston.
If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk. Posted on
Jul 08, 2025 - 10:30 PDT
Resolved -
As of 1:35 p.m., the microphones are working as expected.
Jul 7, 15:57 PDT
Investigating -
As of 9:59 a.m. on Monday, July 7, the classroom microphones at MEB are not working as expected. SOM AV Services is aware and working to resolve the issue.
Jul 7, 10:28 PDT
Resolved -
SOM IT has received multiple reports of unexpected print jobs at 3010, 3014, and 3016 W. Charleston.
This issue has been resolved. If you receive an unexpected print job after 10:00 on Monday, July 7, please contact the SOM Help Desk immediately.
Jul 7, 10:30 PDT
Completed -
The scheduled maintenance has been completed.
Jul 7, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled -
From 7:00 p.m. Sunday, July 6 to 7:00 a.m. Monday, July 7, network maintenance will take place at 3010, 3014 & 3016 W. Charleston, and 625 Shadow Lane (AV equipment only).
If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.
Jul 3, 16:05 PDT
Completed -
The scheduled maintenance has been completed.
Jul 4, 17:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 07:00 PDT
Scheduled -
The weekly IT rotations originally scheduled for Friday, July 4 will be completed on Thursday, July 3 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 2724 N. Tenaya 3196 S. Maryland 4000 E. Charleston
Jul 1, 11:57 PDT
Completed -
The scheduled maintenance has been completed.
Jul 3, 07:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, July 2 and 7:00 a.m. Thursday, July 3, updates will be applied to all conference room and executive office AV computers at multiple locations. These are the computers that support wall-mounted displays. Impacted Locations 1524 Pinto 2724 N. Tenaya 3196 S. Maryland 4000 E. Charleston Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jun 30, 11:45 PDT
Resolved -
Power has been restored to all buildings. If you experience any issues with your computer, please restart before contacting the SOM Help Desk.
Jul 2, 07:26 PDT
Identified -
NV Energy is working to restore power outages impacting several locations. Please be patient as sites may experience power loss or intermittent fluctuations. Where possible generators or batteries are providing supplemental power to specific equipment.
Known impacted locations: 700 Shadow Lane 625 Shadow Lane * Power restored 1524 Pinto Lane
If you experience any issues when power is restored, please restart your computer prior to contacting the SOM Help Desk.
Jul 1, 17:09 PDT
Update -
Nevada energy has advised that power should be restored within 15 to 20 minutes (by 4:50 PM) at the MEB location.
Jul 1, 16:39 PDT
Investigating -
Starting at 3:54 p.m. on Tuesday, July 1, a power outage was reported at the following locations: 700 Shadow Ln 625 Shadow Ln - operating on generator 1524 Pinto Ln - operating on battery If you experience any issues, please restart your computer prior to contacting the SOM Help Desk.
Jul 1, 16:06 PDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:00 PDT
Scheduled -
Between 7:00 p.m. Tuesday, July 1 and 7:00 a.m. Wednesday, July 2, updates will be applied to all conference room and executive office AV computers at 5320 S. Rainbow and 700 Shadow. These are the computers that support wall-mounted displays.
Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jun 27, 11:47 PDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:00 PDT
Scheduled -
At 5:00 a.m. on Wednesday, July 2, Meraki Cameras will receive a firmware upgrade. The cameras will continue to record aside from a minute-long reboot.
Jul 1, 12:09 PDT
Resolved -
This incident has been resolved.
Jul 1, 16:20 PDT
Monitoring -
As of 3:14 p.m. Tuesday, July 1, there was an unplanned fiber interruption with Cox service at multiple locations. Service has been restored and SOM IT is monitoring the situation. Impacted Locations: 1524 Pinto Ln 4000 E. Charleston 5320 S. Rainbow 3196 S. Maryland 1701, 1707, 3010, 3014, 3016, and 6375 W. Charleston If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jul 1, 15:46 PDT
Completed -
The scheduled maintenance has been completed.
Jul 1, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 PDT
Scheduled -
From 9:00 p.m. to 11:00 p.m. on Monday, June 30, network maintenance will take place at multiple locations. There will be intermittent interruptions to the following services during this time.
Applications File services Internet access Print services
Impacted locations 1720 S. Maryland 2500 N. Hollywood 1001 Shadow
Jun 27, 11:52 PDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 19:00 PDT
Scheduled -
Between 7:00 p.m. Sunday, June 29 and 7:00 a.m. Monday, June 30, updates will be applied to all conference room and executive office AV computers at 6375 W. Charleston. These are the computers that support wall-mounted displays.
Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jun 27, 11:50 PDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 PDT
Scheduled -
From Saturday, June 28 to Sunday, June 29, the parking lot of 1701 W. Charleston will be closed for maintenance. 1701 W. Charleston will be inaccessible both days. The parking lot will reopen the morning of Monday, June 30.
Jun 27, 15:04 PDT
Completed -
The scheduled maintenance has been completed.
Jun 27, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 19:00 PDT
Scheduled -
Between 7:00 p.m. Thursday, June 26 and 7:00 a.m. Friday, June 27, all computers at multiple locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Impacted Locations: 2724 N. Tenaya 3196 S. Maryland 4000 E. Charleston
Jun 24, 12:12 PDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 PDT
Scheduled -
From 9:00 p.m. to 11:00 p.m. on Thursday, June 26, network maintenance will take place at 4000 E. Charleston. There will be intermittent interruptions to the following services during this time. Applications File services Internet access Print services
Jun 25, 11:56 PDT
Resolved -
The Sage application is now launching as expected.
Jun 26, 09:20 PDT
Investigating -
The Sage application launcher (desktop icon) is currently not working as expected. Users are experiencing intermittent issues when launching the Sage application. SOM IT is aware and working to restore service.
Jun 16, 10:09 PDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, June 25 and 7:00 a.m. Thursday, June 26, all computers at 1524 Pinto and 1707 W. Charleston will have computer updates applied.
Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Jun 24, 12:17 PDT
Resolved -
The camera in the President’s Conference Room, 3016 W. Charleston Suite 100 room 130, is now functioning as expected.
Jun 26, 06:16 PDT
Identified -
As of Monday, June 23, the camera in the President’s Conference Room, 3016 W. Charleston Suite 100 room 130, is not functioning properly. SOM IT is actively working to resolve the issue.
Jun 24, 17:56 PDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 PDT
Scheduled -
From 9:00 p.m. to 11:00 p.m. on Wednesday, June 25, network maintenance will take place at 1524 W. Pinto Lane. There will be intermittent interruptions to the following services during this time. Applications File services Internet access Print services
Jun 25, 15:43 PDT
Completed -
The scheduled maintenance has been completed.
Jun 25, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 PDT
Scheduled -
Between 7:00 p.m. Tuesday, June 24 and 7:00 a.m. Wednesday, June 25, all computers at multiple locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Impacted locations: 625 Shadow Lane 700 Shadow Lane 5320 S. Rainbow
Jun 23, 11:50 PDT