Monitoring - Access to MedHub has not been interrupted. We are continuing to work with the vendor toward a resolution. Further updates will be posted as more information becomes available.
Jan 02, 2026 - 07:56 PST
Investigating - Beginning Thursday, January 1, access to MedHub may be interrupted, causing faculty and students to temporarily lose access. SOM IT is aware of the situation and working to avoid an interruption and restore access as quickly as possible should an interruption occur.
Please subscribe to this page for updates.
Dec 31, 2025 - 14:32 PST
Investigating - On Monday, December 22, one projector has been removed from MEB 234 and MEB 235 for repairs. Each room still has seven fully functioning projectors, and all other AV equipment is operating as designed.
SOM IT is actively working on the repair, and no instructional impact is expected at this time.
Dec 22, 2025 - 10:13 PST
Investigating - As of 10:46 a.m. on Thursday, December 18, the Bluetooth receiver at 625 Shadow Lane, room 412, is not working as expected. SOM AV Services is aware and is working to correct the issue.
Dec 18, 2025 - 11:04 PST
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
From 7:00 p.m. Tuesday, January 6 to 7:00 a.m. Wednesday, January 7, technology infrastructure maintenance will be completed at 625 Shadow Lane. There is no anticipated impact to employees. If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on Posted on
Jan 06, 2026 - 10:07 PST
From 7:00 p.m. Wednesday, January 7 to 7:00 a.m. Thursday, January 8, technology infrastructure maintenance will be completed at 4000 E. Charleston. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on Posted on
Jan 05, 2026 - 10:36 PST
Completed -
The scheduled maintenance has been completed.
Jan 5, 17:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 17:00 PST
Scheduled -
From 5:00 p.m. to 5:30 p.m. on Monday, January 5, phone maintenance will take place at 1701 W. Charleston, Suite 110. Phone service will be unavailable during this window.
If you experience any issues after this maintenance period, please contact the SOM Help Desk.
Jan 5, 14:52 PST
Completed -
The scheduled maintenance has been completed.
Jan 5, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 19:00 PST
Scheduled -
From 7:00 p.m. Sunday, January 4 to 7:00 a.m. Monday, January 5, technology infrastructure maintenance will be completed at 3010, 3014, and 3016 W. Charleston. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let the computer fully shut off Press the Power button to turn it back on
Jan 2, 08:20 PST
Completed -
The scheduled maintenance has been completed.
Jan 4, 12:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 11:30 PST
Scheduled -
Between 11:00 a.m. and 11:30 a.m. on Sunday, January 4, network maintenance will take place at 1707 W. Charleston. During this time, access to the internet and internal applications will be intermittent while the maintenance is being performed. If you have any issues after this maintenance window, please restart your computer before contacting the School of Medicine help desk.
Jan 4, 10:22 PST
Completed -
The scheduled maintenance has been completed.
Jan 4, 07:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 07:00 PST
Scheduled -
Between 7:00 a.m. and 7:30 a.m. on Sunday, January 4, network maintenance will take place at 1707 W. Charleston. You may experience intermittent connectivity issues during this time. If you have any issues after this maintenance window, please restart your computer before contacting the School of Medicine help desk.
Jan 2, 10:08 PST
Completed -
The scheduled maintenance has been completed.
Jan 2, 17:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 08:00 PST
Scheduled -
The weekly clinic IT rotations will be adjusted due to the upcoming holiday on Thursday, January 1. With several locations scheduled for each day, the technician may not be able to visit the impacted location until later in the day.
Wednesday, Dec 31 1524 Pinto 1707 W. Charleston 5320 S. Rainbow 625 Shadow 6375 W. Charleston
Friday, Jan 2 2724 N. Tenaya 3196 S. Maryland 4000 E. Charleston
Dec 29, 07:07 PST
Resolved -
Lucidchart licenses have now been restored and are working as expected.
Dec 31, 12:59 PST
Investigating -
Lucidchart licenses are not being properly applied to existing accounts. All users with Lucidchart licenses have been reverted to free accounts and may not be able to access existing diagrams. SOM IT is working with main campus to resolve issue.
Dec 30, 10:44 PST
Completed -
The scheduled maintenance has been completed.
Dec 31, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 19:00 PST
Scheduled -
From 7:00 p.m. Tuesday, December 30 to 7:00 a.m. Wednesday, December 31, technology infrastructure maintenance will be completed at 5320 S. Rainbow. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on
Dec 26, 11:43 PST
Resolved -
Cox phone service has been restored at 2724 N. Tenaya.
Dec 30, 12:34 PST
Investigating -
Since 11:00 a.m. on Tuesday, December 29, the Cox Phone service at 2724 N. Tenaya has been unavailable. SOM IT is aware and working with Cox to restore service.
Dec 30, 11:48 PST
Resolved -
Network service has been restored and is now working as expected.
Dec 29, 14:44 PST
Monitoring -
Since 10:21 am Monday, December 22, network connection provided by CCSD for two remote clinical locations had intermittent issues.
1720 S. Maryland Parkway is currently working as expected, however, 2500 North Hollywood Blvd is still showing errors. SOM IT is aware and will continue to monitor the connections.
Completed -
The scheduled maintenance has been completed.
Dec 26, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 06:00 PST
Scheduled -
Between 6:00 a.m. and 7:00 a.m. on Friday, December 26, network maintenance will take place at 625 Shadow Lane. No disruption to service is expected.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 24, 08:21 PST
Completed -
The scheduled maintenance has been completed.
Dec 26, 06:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 05:00 PST
Scheduled -
From 5:00 a.m. and 6:00 a.m. on Friday, December 26, network maintenance will take place at 1707 W. Charleston. During this time there will be complete service outages while equipment is being replaced. If you experience any issues after this maintenance window, please reboot your device before contacting the SOM Help Desk.
Dec 23, 16:03 PST
Completed -
The scheduled maintenance has been completed.
Dec 24, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 19:00 PST
Scheduled -
From 7:00 p.m. Tuesday, December 23 to 7:00 a.m. Wednesday, December 24, technology infrastructure maintenance will be completed at 1524 Pinto Lane. There is no anticipated impact to employees.
If you do experience any issues after the maintenance window, please fully reboot your computer before contacting the SOM Help Desk.
Full Reboot: Start Menu > Shut Down Let computer fully shut off Press Power button to turn back on
Dec 23, 15:32 PST
Completed -
The scheduled maintenance has been completed.
Dec 24, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 19:00 PST
Scheduled -
Between 7:00 p.m. Tuesday, December 23, and 7:00 a.m. Wednesday, December 24, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
625 Shadow 1524 Pinto 5320 S. Rainbow
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Dec 19, 08:23 PST
Completed -
The scheduled maintenance has been completed.
Dec 23, 07:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 19:00 PST
Scheduled -
Between 7:00 p.m. Monday, December 22, and 7:00 a.m. Tuesday, December 23, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete. If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Dec 19, 08:25 PST