School of Medicine Shared Services Status Page

All Systems Operational

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Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.64 % uptime
Today
625 Shadow Lane Operational
90 days ago
98.28 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.94 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.99 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Computer Updates - Multiple Locations Dec 15, 2025 19:00 - Dec 16, 2025 07:00 PST

Between 7:00 p.m. Monday, December 15, and 7:00 a.m. Tuesday, December 16, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

Impacted locations:
3010 W. Charleston > Space and Facilities
3014 W. Charleston
6375 W. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Posted on Dec 12, 2025 - 15:22 PST
Dec 13, 2025

No incidents reported today.

Dec 12, 2025
Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Dec 12, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Friday, December 12, network maintenance will take place at 1707 W. Charleston. During this window, network access and internet connectivity will be intermittently unavailable.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 10, 08:25 PST
Windows Updates - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Dec 12, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 19:00 PST
Scheduled - Between 7:00 p.m. Thursday, December 11 and 7:00 a.m. Friday, December 12, significant Windows updates will take place at 2724 N. Tenaya.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

-You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
-Your monitors may flicker intermittently during this process.
-Do not turn off or unplug your computer during the installation process.
-Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 10, 08:27 PST
Dec 11, 2025
Dec 10, 2025
Windows Updates - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Dec 10, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 PST
Scheduled - Between 7:00 p.m. Wednesday, December 10 and 7:00 a.m. Thursday, December 11, significant Windows updates will take place at 4000 E. Charleston.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.
You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 8, 09:47 PST
Dec 9, 2025
Network Maintenance - 1707 W. Charleston and 1524 Pinto Ln.
Completed - The scheduled maintenance has been completed.
Dec 9, 08:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 02:01 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Tuesday, December 9, network maintenance will take place at 1707 W. Charleston and 1524 Pinto Ln.. During this window, network access and internet connectivity will be intermittently unavailable.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 5, 10:02 PST
Cox Network Maintenance - 625 Shadow Lane
Completed - The scheduled maintenance has been completed.
Dec 9, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Tuesday, December 9, Cox Communications will perform network maintenance at 625 Shadow Lane. Network services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Dec 5, 09:05 PST
Windows Updates - 1707 W. Charleston, Internal Medicine
Completed - The scheduled maintenance has been completed.
Dec 9, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 PST
Scheduled - Between 7:00 p.m. Monday, December 8 and 7:00 a.m. Tuesday, December 9, significant Windows updates will take place at 1707 W. Charleston, Internal Medicine.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

-You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
-Your monitors may flicker intermittently during this process.
-Do not turn off or unplug your computer during the installation process.
-Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 5, 12:15 PST
Dec 8, 2025
Windows Updates - 1707 W. Charleston, OB/GYN
Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 19:00 PST
Scheduled - Between 7:00 p.m. Sunday, December 7 and 7:00 a.m. Monday, December 8, significant Windows updates will take place at 1707 W. Charleston, OB/GYN.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 5, 09:40 PST
Dec 7, 2025
Dec 6, 2025

No incidents reported.

Dec 5, 2025
Windows Updates - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 PST
Scheduled - Between 7:00 p.m. Thursday, December 4 and 7:00 a.m. Friday, December 5, significant Windows updates will take place at 3196 S. Maryland.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

-You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
-Your monitors may flicker intermittently during this process.
-Do not turn off or unplug your computer during the installation process.
-Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 2, 08:44 PST
Dec 4, 2025
Windows Updates - 1524 Pinto
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 19:00 PST
Scheduled - Between 7:00 p.m. Wednesday, December 3 and 7:00 a.m. Thursday, December 4, significant Windows updates will take place at 1524 Pinto.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Dec 1, 10:02 PST
Dec 3, 2025
OneSource Payer Portal Login Issue
Resolved - The OneSource payer portal login issue has been resolved.
Dec 3, 15:02 PST
Investigating - Users may experience a blank screen when attempting to login to the OneSource payer portal.

The vendor is currently investigating the issue.
Dec 3, 08:50 PST
Cox Phone Service Outage - 4000 E. and 6375 W. Charleston
Resolved - Between 9:35 a.m. and 9:45 a.m. on Wednesday, December 3, the Cox phone service at 4000 E. and 6375 W. Charleston was unavailable. Phone service at both locations has been restored.
Dec 3, 10:38 PST
Windows Updates - 625 Shadow, employee computers only
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 19:00 PST
Scheduled - Between 7:00 p.m. Tuesday, December 2 and 7:00 a.m. Wednesday, December 3, significant Windows updates will take place at 625 Shadow. This will impact employee computers only.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Nov 26, 16:07 PST
Dec 2, 2025
Cox Network Maintenance - 1707 W Charleston Blvd
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Tuesday, December 2, Cox Communications will perform network maintenance at 1707 W Charleston Blvd. Network services will be unavailable during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Nov 26, 07:41 PST
Windows Updates - 1707 W. Charleston, General Surgery & Plastic Surgery
Completed - The scheduled maintenance has been completed.
Dec 2, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:00 PST
Scheduled - Between 7:00 p.m. Monday, December 1 and 7:00 a.m. Tuesday, December 2, significant Windows updates will take place at 1707 W. Charleston, General Surgery & Pediatric Surgery.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

- You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots.
- The reboot may take longer than usual - please plan accordingly.
- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Nov 26, 07:38 PST
Dec 1, 2025
Windows Updates - 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Dec 1, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST
Scheduled - Between 7:00 p.m. Sunday, November 30 and 7:00 a.m. Monday, December 1, significant Windows updates will take place at 3016 W. Charleston.

Give yourself extra time the following day to let your computer power on and finish updates. Your computer must reboot to complete the updates.

You will not have the ability to snooze the reboot, but you will have a 2.5 hour countdown to wrap up your work before the machine automatically reboots. The reboot may take longer than usual - please plan accordingly.

- You will see an Installation Progress prompt with a progress bar. Even if the progress bar appears stuck, the installation is continuing.
- Your monitors may flicker intermittently during this process.
- Do not turn off or unplug your computer during the installation process.
- Installation times may vary depending on how many updates your system requires — thank you for your patience.

If you experience any issues with your computer after these updates take place, please restart your computer again before contacting the SOM Help Desk.
Nov 26, 16:03 PST
Nov 30, 2025
Nov 29, 2025

No incidents reported.

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