School of Medicine Shared Services Status Page
Windows Updates - 1524 Pinto
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 2026 - 19:00 PDT
Scheduled - Date: Tuesday, August 18 - Wednesday, August 19
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1524 Pinto Lane

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 18, 2026 19:00 - Aug 19, 2026 07:00 PDT
Intermittent Network Issues
Investigating - The network at the following locations is experiencing intermittent connectivity issues.

1720 S. Maryland
2500 N. Hollywood

SOM IT is aware and monitoring the situation.
Aug 18, 2026 - 09:32 PDT
Phone Issue - 5320 S. Rainbow, 1707 W. Charleston Suite 150
Investigating - Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.

SOM IT is working with Cox to resolve the issue.
Jul 06, 2026 - 16:14 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Degraded Performance
90 days ago
99.08 % uptime
Today
625 Shadow Lane Operational
90 days ago
95.15 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Under Maintenance
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Degraded Performance
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Degraded Performance
2724 N. Tenaya Operational
90 days ago
99.91 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.55 % uptime
Today
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
90 days ago
100.0 % uptime
Today
901 S. Rancho Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Windows Updates - 4000 E. Charleston Aug 19, 2026 19:00 - Aug 20, 2026 07:00 PDT

Date: Wednesday, August 19 - Thursday, August 20
Time: 7:00 p.m. - 7:00 a.m.
Impact: 4000 E. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Posted on Aug 18, 2026 - 09:43 PDT

Planned Power Outage - 625 Shadow Lane Aug 20, 2026 17:00 - Aug 24, 2026 08:00 PDT

Date: Thursday, August 20 - Monday, August 24
Time: 5:00 p.m. - 08:00 a.m.
Location: 625 Shadow Lane (MEB)

NV Energy will be performing a planned power outage of MEB (625 Shadow Lane). This is to support the ongoing electrical work necessary for bringing the neighboring Southern Nevada Health Laboratory building onto permanent power.

The MEB building will be closed from 5:00 p.m. on Thursday, August 20 until 8:00 a.m. on Monday, August 24 to allow for the building’s equipment to be properly powered off and on, and for the building to return to a comfortable temperature.

The building will be open to all at 8:00 a.m. on Monday, August 24.

Information technology, space, facilities, and other predetermined individuals will be onsite before and after the outage to properly shutdown and restore equipment.

If you have any questions, please contact the SOM Help Desk.
Posted on Aug 18, 2026 - 12:54 PDT

Aug 18, 2026

AV Issue - MEB 3rd Floor
Resolved - The AV equipment on the 3rd floor is now working as expected.
Aug 18, 11:34 PDT
Investigating - As of 6:30 a.m. on Tuesday, August 18, AV is not working as expected in multiple rooms on the 3rd floor at MEB.

Impacted rooms:
311
316
317
321

AV Services is aware and working to resolve.
Aug 18, 07:32 PDT
Phone Issue - Pediatric Surgery Main Line 702-650-2500
Resolved - No further issues have been reported.
Aug 18, 08:10 PDT
Monitoring - On Monday, August 17, Calls to the Pediatric Surgery main line (702-650-2500) were routing directly to voicemail for the Medical Professional, Appointments, and Referral & Authorization queues. SOM IT has implemented a fix and is monitoring the issue.
Aug 17, 16:51 PDT
Windows Updates - 1701 W. Charleston, Pediatrics & Family Medicine
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:00 PDT
Scheduled - Date: Monday, August 17 - Tuesday, August 18
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston, Pediatrics & Family Medicine

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:33 PDT

Aug 17, 2026

Network Outage - 1400 S. Nellis
Resolved - At 4:08 p.m. Monday, August 17, there was a brief network outage at at 1400 S. Nellis impacting VPN connections. The network is currently working as expected and SOM IT is monitoring the issue.
Aug 17, 16:35 PDT
Windows Updates - 3014 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 PDT
Scheduled - Date: Sunday, August 16 - Monday, August 17
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3014 W. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:32 PDT

Aug 16, 2026

Aug 15, 2026

No incidents reported.

Aug 14, 2026

MEB Video Wall Not Performing As Expected
Resolved - The video wall is now performing as expected.
Aug 14, 14:15 PDT
Investigating - As of 12:40 p.m. on Wednesday, August 12, the video wall at MEB is not performing as expected. SOM AV Services is aware and working with OIT to correct the issue. There is no ETA at this time.
Aug 12, 12:52 PDT
Network Outage - Multiple Locations
Resolved - At approximately 1:40 p.m., there was a brief network outage that impacted multiple locations. Services are back online. SOM IT is monitoring the situation.
Aug 14, 14:11 PDT

Aug 13, 2026

Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled - Computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

3014 W. Charleston
6375 W. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Aug 11, 16:18 PDT

Aug 12, 2026

Cox Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 PDT
Scheduled - Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 10, 08:13 PDT

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Delay Issue - Traka Boxes
Resolved - All Traka boxes are working as expected and service has been restored.
Aug 4, 14:30 PDT
Investigating - The Traka boxes are currently experiencing long delays when checking keys and other items in and out. SOM IT is aware and investigating.
Aug 3, 13:43 PDT
DAX/Dragon Copilot Issues
Resolved - Microsoft has resolved the issues impacting Dragon Copilot Desktop and DAX Copilot.
Aug 4, 10:26 PDT
Investigating - Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages:

Ambient recorder failed to load
Visit recording could not be started
Unable to Launch Dax Copilot

UNLV Health EHR is aware and the vendor is working to resolve.
Aug 4, 08:08 PDT
Projector Issue - 625 Shadow Lane, Room 234
Resolved - The projector in room 234 has been replaced and is working as designed.
Aug 4, 10:20 PDT
Investigating - One of the projectors in room 234 is currently not working as expected. SOM IT is working to resolve the issue.
Jul 16, 12:38 PDT
Cox Network Maintenance - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Aug 4, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 PDT
Scheduled - Date: Tuesday, August 4
Time: 2:00 a.m. - 8:00 a.m.
Impact: 4000 E. Charleston

Network maintenance will be performed by Cox Communications. Services may be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jul 31, 08:56 PDT
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