All Systems Operational

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Microsoft Office Upgrade - 3016 W. Charleston Oct 25, 2026 20:00 - Oct 26, 2026 06:00 PDT

Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, October 25
Impact: 3016 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Oct 23, 2026 - 11:55 PDT

Microsoft Office Upgrade - 1701 W. Charleston - Family Medicine, Faculty Affairs, ENT, Pediatrics, Surgery Oct 26, 2026 20:00 - Oct 27, 2026 06:00 PDT

Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, October 26
Impact: 1701 W. Charleston - Family Medicine, Faculty Affairs, ENT, Pediatrics, Surgery

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Oct 23, 2026 - 11:59 PDT

Spectrum Network Maintenance - 1707 W. Charleston Oct 27, 2026 00:01-06:01 PDT

Date: Tuesday, October 27
Time: 12:01 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Network maintenance will be performed by Spectrum. All network services including internet and Remote Desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Posted on Oct 23, 2026 - 09:34 PDT

Oct 23, 2026

Computer Updates - 2724 N. Tenaya & 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 PDT
Scheduled - Date: Thursday, October 22 - Friday, October 23
Time: 8:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya & 3196 S. Maryland

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 20, 13:23 PDT
Microsoft Office Upgrade - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Thursday, October 22
Impact: 3196 S. Maryland

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 21, 14:49 PDT

Oct 22, 2026

Wireless Network Outage
Resolved - Between 6:30 a.m. and 6:55 a.m. on Thursday, October 22, there was an outage impacting the KSOM Employee and UNLVMED wireless networks. Connectivity has been restored.

If you are experiencing an issue, please reboot your device. It should reconnect to the correct Wi-Fi network. If you encounter any issues, please contact the SOM Help Desk
Oct 22, 07:07 PDT
Computer Updates - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:02 PDT
Scheduled - Date: Wednesday, October 21
Time: 8:00 p.m. - 6:00 a.m.
Impact: Computers that have not yet received our recent updates

Computer updates will be applied to machines that have not yet received our most recent updates. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot multiple times throughout the process.

If you experience any issues with a computer after the maintenance window, please reboot before contacting the SOM Help Desk.
Oct 21, 14:14 PDT
Spectrum Network Maintenance - 1707 W. Charleston, 1524 Pinto
Completed - The scheduled maintenance has been completed.
Oct 22, 06:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 PDT
Scheduled - Date: Thursday, October 22
Time: 12:00 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston, 1707 W. Charleston, 1524 Pinto

Network maintenance will be performed by Spectrum. There may be degraded network service or outages during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 20, 12:31 PDT
Microsoft Office Upgrade - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 21
Impact: 4000 E. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 20, 09:30 PDT
Spectrum Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 PDT
Scheduled - Date: Thursday, October 22
Time: 12:01 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston


Network maintenance will be performed by Spectrum. All network services including internet and Remote Desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 20, 08:10 PDT
Computer Updates: 1707 W. Charleston, 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 PDT
Scheduled - Date: Wednesday, October 21 - Thursday, October 22
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1707 W. Charleston, 4000 E. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 19, 12:40 PDT

Oct 21, 2026

Microsoft Office Upgrade - 1524 Pinto, 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Oct 21, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:01 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Tuesday, October 20
Impact: 1524 Pinto, 5320 S. Rainbow

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk
Oct 20, 09:25 PDT
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 PDT
Scheduled - Date: Tuesday, October 20 - Wednesday, October 21
Time: 8:00 p.m. - 6:00 a.m.
Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 19, 12:45 PDT

Oct 20, 2026

Phone Issue - 1707 W. Charleston Suite 190 & 150
Resolved - This incident has been resolved.
Oct 20, 15:27 PDT
Update - The phones at 1707 W. Charleston, suites 150 & 190, are now working as expected.
Oct 20, 15:27 PDT
Investigating - As of 8:30 a.m. on Tuesday, October 20, phones at 1707 W. Charleston Suite 190 & 150 are not working as expected. SOM IT is working with Spectrum Business to resolve the issue.
Oct 20, 09:21 PDT
Computer Updates - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Date: Monday, October 19 - Tuesday, October 20
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1701 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 16, 08:51 PDT
Spectrum Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:01 PDT
Scheduled - Date: Tuesday, October 20
Time: 12:00 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Network maintenance will be performed by Spectrum. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 16, 10:05 PDT
Microsoft Office Upgrade - 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, October 19
Impact: 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please restart your computer before leaving the office on Monday, October 19.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 16, 10:02 PDT

Oct 19, 2026

Viewpoint Issue - 3196 S. Maryland
Resolved - Viewpoint is now working as expected at 3196 S. Maryland.
Oct 19, 15:41 PDT
Investigating - Viewpoint users at 3196 S. Maryland are encountering issues viewing images. SOM IT is aware and investigating.
Oct 16, 15:07 PDT
Computer Updates - 3010 & 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 19, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 PDT
Scheduled - Date: Sunday, October 18 - Monday, October 19
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 and 3016 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 16, 08:55 PDT
Microsoft Office Upgrade - 3010 W. Charleston, 3014 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:01 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, October 18
Impact: 3010 W. Charleston, 3014 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please restart your computer before leaving the office on Friday, October 16.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 16, 10:06 PDT

Oct 18, 2026

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 PDT
Scheduled - The updates originally scheduled for Wednesday, October 14 were not completed. These updates will now take place tonight, Thursday, October 15. We appreciate your understanding.

Date: Thursday, October 15 - Friday, October 16
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 W. Charleston - Space and Facilities, 3014 W. Charleston, 6375 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 15, 15:21 PDT
Network Maintenance - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 PDT
Scheduled - DATE: Thursday, October 15
TIME: After 5:00 p.m.
IMPACT: Network Unavailable at 3196 S. Maryland

Network infrastructure equipment will be replaced. The network will be unavailable during this time.

There is no expected impact to how any computers, computer peripherals, or applications function. A SOM IT technician will be onsite the following morning for support.

If you encounter any issues, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 14, 15:12 PDT

Oct 15, 2026

Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 15, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:01 PDT
Scheduled - Date: Wednesday, October 14 - Thursday, October 15
Time: 8:00 p.m. - 6:00 a.m.
Impact: 3010 W. Charleston > Space and Facilities, 3014 W. Charleston, 6375 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 14, 09:03 PDT
Microsoft Office Upgrade - 3014 W. Charleston - Psychiatry, 6375 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 14
Impact: 3014 W. Charleston - Psychiatry, 6375 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 14, 09:58 PDT

Oct 14, 2026

Cox Network Maintenance - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 PDT
Scheduled - Date: Wednesday, October 14
Time: 12:00 a.m. - 6:00 a.m.
Impact: 3196 S. Maryland

Network maintenance will be performed by Cox Communications. All network services including internet will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 12, 09:28 PDT

Oct 13, 2026

Intermittent Power Issues- 1524 Pinto Lane
Resolved - Power has been restored to 1524 Pinto Lane and remains stable.

If you experience an issue, please restart your computer prior to contacting the SOM Help Desk.
Oct 13, 14:32 PDT
Investigating - Intermittent power issues are currently impacting 1524 Pinto Lane. SOM Facilities and UMC engineers are aware and investigating.
Oct 13, 07:49 PDT

Oct 12, 2026

Water leak - 1707 W. Charleston, suite 160
Resolved - The water leak at 1701 W. Charleston, suite 160 has been resolved. SOM IT is ensuring that computer equipment is in place and ready for use.
Oct 12, 07:49 PDT
Identified - As of 3:15 p.m. on Friday, October 9, there is a water leak at 1707 W. Charleston, suite 160. SOM IT has confirmed that computer equipment is not impacted. Facilities is working to resolve.
Oct 9, 15:30 PDT
Computer Updates - 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 901 Rancho
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 19:00 PDT
Scheduled - Date: Sunday, October 11 - Monday, October 12
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood, 901 Rancho

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 9, 08:17 PDT

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

DAX Copilot Not Working as Expected
Resolved - DAX Copilot is now working as expected.
Oct 9, 08:37 PDT
Investigating - DAX Copilot is not working as expected. Some users may experience draft generation failures. The vendor is working to resolve. SOM IT and UNLV Health EHR are monitoring.
Oct 9, 08:10 PDT
Computer Updates - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 PDT
Scheduled - Date: Thursday, October 8 - Friday, October 9
Time: 8:00 p.m. - 6:00 a.m.
Impact: 2724 N. Tenaya

Computer updates will be applied. Please ensure your computer is turned on and your work is saved. Your computer will reboot automatically. Computers that are powered off during the maintenance window will receive the updates when they’re turned on. The required reboot can be snoozed once for 4 hours before the computer will automatically reboot.
Oct 7, 10:29 PDT
Incident History Powered by Atlassian Statuspage