Update - SOM IT has identified a solution for the Adobe issue and is preparing to apply it organization-wide. Updates will be provided when a schedule is determined.
Please continue to contact the SOM Help Desk with Adobe issues until this fix is applied.
Nov 14, 2024 - 11:51 PST
Investigating - Adobe Acrobat Pro is not working as expected. Staff are reporting issues editing pdf files or launching the application. SOM IT is aware and investigating the issue.
Nov 13, 2024 - 09:30 PST
Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.
UNLV School of Medicine Official
Operational
UNLV Health IT Services and Applications
Partial Outage
UNLV School of Medicine IT Services and Applications
Partial Outage
Locations
Operational
90 days ago
98.46
% uptime
Today
625 Shadow Lane
Operational
90 days ago
95.45
% uptime
Today
1001 Shadow Lane
Operational
1524 Pinto Lane
Operational
1701 W. Charleston Blvd
Operational
1707 W. Charleston Blvd
Operational
1720 S. Maryland Pkwy
Operational
90 days ago
99.98
% uptime
Today
2500 N. Hollywood Blvd
Operational
2724 N. Tenaya
Operational
90 days ago
95.63
% uptime
Today
3010 W. Charleston Blvd
Operational
3014 W. Charleston Blvd
Operational
3016 W. Charleston Blvd
Operational
3196 S. Maryland Pkwy
Operational
4000 E. Charleston Blvd
Operational
4505 S. Maryland Pkwy
Operational
5320 S. Rainbow Blvd
Operational
90 days ago
99.98
% uptime
Today
6375 W. Charleston Blvd
Operational
700 Shadow Lane
Operational
90 days ago
99.98
% uptime
Today
1640 East Flamingo Rd
Operational
90 days ago
98.86
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Power has been restored to the 1707 W. Charleston remote desktop computers and they are back online. If you are still experiencing an issue, please contact the SOM Help Desk.
Nov 18, 07:36 PST
Investigating -
There is a power outage impacting 1707 W. Charleston Blvd., suite 210. This includes the 1707 remote desktop computers. SOM IT is aware and working with Facilities to restore power.
Nov 18, 07:08 PST
Resolved -
Between 3:18 p.m. and 3:30 p.m. on Thursday, November 14, the phone service at 1524 Pinto Ln. experienced a brief outage. Service has been restored.
Nov 14, 15:49 PST
Completed -
The scheduled maintenance has been completed.
Nov 12, 16:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 PST
Scheduled -
The weekly clinic IT rotations originally scheduled for Monday, November 11 will be completed on Tuesday, November 12 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted locations until later in the day.
Impacted Locations - 3010 W. Charleston - 3014 W. Charleston - 3016 W. Charleston
Nov 8, 09:58 PST
Resolved -
Between 8:00 a.m. and 5:00 p.m. on Monday, November 11, UNLV Health clinic and School of Medicine mainline phones did not route correctly for the holiday. Incoming calls were routed directly to phones and phone queues. This issue has been resolved.
Nov 12, 14:59 PST
Completed -
The scheduled maintenance has been completed.
Nov 11, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST
Scheduled -
Between 9:00 p.m. Sunday, November 10 and 3:00 a.m. Monday, November 11, server maintenance will occur for all locations. No disruption to service is expected.
If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 8, 10:17 PST
Completed -
The scheduled maintenance has been completed.
Nov 10, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled -
Between 9:00 p.m. on Saturday, November 9 and 3:00 a.m. on Sunday, November 10, server maintenance will occur. You will experience significant connectivity issues during this time.
Impacted Services - Epic (from SOM and UNLV Health locations) - Remote access via VPN - Viewpoint - Wi-Fi access
If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 8, 10:15 PST
Completed -
The scheduled maintenance has been completed.
Nov 9, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 PST
Scheduled -
Between 9:00 p.m. Friday, November 8 and 3:00 a.m. Saturday, November 9, server maintenance will occur for all locations. No disruption to service is expected.
If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 8, 10:13 PST
Resolved -
Network connectivity at 1640 E. Flamingo Rd. has been restored.
Nov 7, 15:21 PST
Investigating -
Network services are currently down at 1640 E. Flamingo Rd. (Shannon West Homeless Youth Shelter). SOM IT is aware and is working to restore service.
Nov 4, 06:49 PST