School of Medicine Shared Services Status Page
Phone Issue - 5320 S. Rainbow, 1707 W. Charleston Suite 150
Investigating - Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.

SOM IT is working with Cox to resolve the issue.
Jul 06, 2026 - 16:14 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
98.9 % uptime
Today
625 Shadow Lane Operational
90 days ago
94.31 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.85 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.55 % uptime
Today
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
90 days ago
100.0 % uptime
Today
901 S. Rancho Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Delay Issue - Traka Boxes
Resolved - All Traka boxes are working as expected and service has been restored.
Aug 4, 14:30 PDT
Investigating - The Traka boxes are currently experiencing long delays when checking keys and other items in and out. SOM IT is aware and investigating.
Aug 3, 13:43 PDT
DAX/Dragon Copilot Issues
Resolved - Microsoft has resolved the issues impacting Dragon Copilot Desktop and DAX Copilot.
Aug 4, 10:26 PDT
Investigating - Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages:

Ambient recorder failed to load
Visit recording could not be started
Unable to Launch Dax Copilot

UNLV Health EHR is aware and the vendor is working to resolve.
Aug 4, 08:08 PDT
Projector Issue - 625 Shadow Lane, Room 234
Resolved - The projector in room 234 has been replaced and is working as designed.
Aug 4, 10:20 PDT
Investigating - One of the projectors in room 234 is currently not working as expected. SOM IT is working to resolve the issue.
Jul 16, 12:38 PDT
Cox Network Maintenance - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Aug 4, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 PDT
Scheduled - Date: Tuesday, August 4
Time: 2:00 a.m. - 8:00 a.m.
Impact: 4000 E. Charleston

Network maintenance will be performed by Cox Communications. Services may be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jul 31, 08:56 PDT

Aug 3, 2026

Phone Maintenance - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 PDT
Scheduled - Date: Monday, August 3
Time: 8:00 p.m. - 9:00 p.m.
Impact: 2724 N. Tenaya

Phone maintenance will occur to address ongoing issues. Phone service will be unavailable during this time and phones may reboot multiple times.

SOM IT will be onsite on Tuesday morning to verify that service has been restored.
Aug 3, 16:07 PDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Water Supply Issue - 625 Shadow Lane
Resolved - The Las Vegas Valley Water District has resolved the water main issue and water flow to 625 Shadow Lane should be returning to normal.
Jul 30, 15:34 PDT
Investigating - As of 12:00 p.m. on Thursday, July 30, an issue was identified with a water main that supplies water to 625 Shadow Lane. Las Vegas Valley Water District is working to resolve the issue and Facilities is monitoring the situation. During this time, water pressure and access may be impacted.
Jul 30, 14:44 PDT
Epic - MedEpay Service Unavailable
Resolved - MedEpay services are now available.
Jul 30, 14:41 PDT
Investigating - The MedEpay service in Epic is currently unavailable. The UNLV Health EHR team is aware and monitoring issue for vendor updates.
Jul 30, 08:48 PDT

Jul 29, 2026

Internet Outage - 2500 N. Hollywood
Resolved - As of 8:07 a.m. internet service has been restored.

If you are still experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Jul 29, 08:17 PDT
Investigating - As of 7:15 a.m. on Tuesday, July 28, 2500 N. Hollywood has been experiencing a network outage.

SOM IT is aware and investigating.
Jul 28, 07:54 PDT
UNLV eFax Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:30 PDT
Scheduled - Maintenance will take place on the UNLV eFax system, fax.voice.unlv.edu. Brief service interruptions may occur as work is performed. Users may not be able to log into the website, view, or send faxes during this time.
Jul 27, 14:29 PDT

Jul 28, 2026

Emergency Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 PDT
Scheduled - Date: Tuesday, July 28
Time: 9:00 p.m. - 9:15 p.m.
Impact: All locations

Emergency maintenance will be performed on the internet firewall. Activity may be impacted during this time.
Jul 28, 12:31 PDT
Traka Key Cabinet Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:30 PDT
Scheduled - Maintenance for the Traka key cabinets will take place. During this time, the Traka key cabinets will be unavailable for approximately 30 minutes.
Jul 23, 08:53 PDT
Internet Outage - 2724 N. Tenaya
Resolved - As of 8:40 a.m. network and phone services have been restored.

If you are still experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Jul 28, 09:44 PDT
Update - The current outage is also impacting the Cox phone service. SOM IT continues to investigate.
Jul 28, 08:18 PDT
Investigating - As of 7:40 a.m. on Tuesday, July 28, 2724 N. Tenaya has been experiencing a network outage.

SOM IT is aware and investigating.
Jul 28, 07:53 PDT

Jul 27, 2026

Internet Outage - All Locations
Resolved - Internet connectivity has been restored and has remained stable.

If you are still experiencing an issue, please reboot your computer prior to contacting the SOM Help Desk.
Jul 27, 10:52 PDT
Monitoring - Between 9:40 and 9:48 a.m. on Monday, July 27, all locations experienced an internet outage. SOM IT is working to restore service, and locations may experience intermittent outages until the issue is resolved.
Jul 27, 09:49 PDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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