Citrix Upgrade - 6375 W. Charleston
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2026 - 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Tuesday, November 3
Impact: 6375 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 3, 2026 20:00 - Nov 4, 2026 06:00 PST
Network Maintenance - 5320 S. Rainbow
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2026 - 18:00 PST
Scheduled - Date: Tuesday, November 3
Time: 6:00 p.m. - 10:00 p.m.
Impact: Network Unavailable at 5320 S. Rainbow

Network infrastructure equipment will be replaced. The network will be unavailable during this time.

After maintenance is complete, there is no expected impact to how any computers, computer peripherals, or applications function. A SOM IT technician will be onsite the following morning for support.

If you encounter any issues, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.
Nov 3, 2026 18:00-22:00 PST

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Under Maintenance
6375 W. Charleston Blvd Under Maintenance
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Microsoft Office Upgrade - 2724 N. Tenaya Nov 5, 2026 20:00 - Nov 6, 2026 06:00 PST

Time: 8:00 p.m. - 6:00 a.m.
Date: Thursday, November 5
Impact: 2724 N. Tenaya

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 03, 2026 - 11:05 PST

Nov 3, 2026

Intermittent Issues with Spectrum Call Center Dashboard
Resolved - The Spectrum Call Center Dashboard is now performing as expected.
Nov 3, 12:50 PST
Investigating - There is an intermittent issue impacting access to Spectrum Call Center Dashboard.
SOM IT is aware and monitoring the situation.
Nov 3, 08:59 PST
Issue with MedEpay Provider Portal and Epic POS Devices
Resolved - The issue impacting access to the MedEpay and Epic POS Device Integration has been resolved.

If you are still experiencing an issue, please contact the SOM Help Desk.
Nov 3, 09:50 PST
Investigating - There is an issue impacting access to the MedEpay and Epic POS Device Integration. The SOM IT and EHR teams are aware and are monitoring the situation.
Nov 3, 08:43 PST

Nov 2, 2026

MedEpay Payment Processing Issue
Resolved - The payment processing issue with MedEpay has been resolved.
Nov 2, 10:54 PST
Investigating - MedEpay is currently investigating an issue with payment processing. Additional updates will be provided as they become available.
Nov 2, 08:55 PST
Citrix Upgrade - 3014 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 2, 06:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:01 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 1
Impact: 3014 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 29, 10:15 PDT
Microsoft Office Upgrade - Multiple Locations
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 1
Impact: 901 Rancho, 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 29, 10:07 PDT

Nov 1, 2026

Oct 31, 2026

No incidents reported.

Oct 30, 2026

IT Rotation Change - Nevada Day
Completed - The scheduled maintenance has been completed.
Oct 30, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 PDT
Scheduled - Date: Friday, October 30th
Impact: 2724 N. Tenaya & 3196 S. Maryland

The weekly clinic IT rotations originally scheduled for Friday, October 30th will be completed on Thursday, October 29th due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted locations until later in the day.
Oct 26, 14:57 PDT
Phone Issue - Holiday routing all mainlines
Resolved - Between 8:00 and 8:30 a.m., the SOM and UNLV Health main phone lines did not route incoming calls to after-hours voicemail as expected for the holiday.
Oct 30, 13:53 PDT

Oct 29, 2026

Microsoft Office Upgrade - 1707 W. Charleston + Remote Desktops
Completed - The scheduled maintenance has been completed.
Oct 29, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 28
Impact: 1707 W. Charleston + Remote Desktops

Microsoft Office 2024 will be installed on all computers, including remote desktops. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 26, 11:46 PDT

Oct 28, 2026

Network Maintenance - 1524 Pinto
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:01 PDT
Scheduled - Date: Tuesday, October 27
Time: 8:00 p.m. - 6:00 a.m.
Impact: Network Unavailable at 1524 Pinto

Network infrastructure equipment will be replaced. The network will be unavailable during this time.

After maintenance is complete, there is no expected impact to how any computers, computer peripherals, or applications function. A SOM IT technician will be onsite the following morning for support.

If you encounter any issues, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 27, 09:40 PDT
Microsoft Office Upgrade - 625 Shadow Lane
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Tuesday, October 27
Impact: 625 Shadow Lane

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

This includes all employee computers, conference and classrooms, and all other MEB spaces.
Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 26, 11:43 PDT

Oct 27, 2026

Spectrum Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 27, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:01 PDT
Scheduled - Date: Tuesday, October 27
Time: 12:01 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Network maintenance will be performed by Spectrum. All network services including internet and Remote Desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 23, 09:34 PDT
Microsoft Office Upgrade - 1701 W. Charleston - Family Medicine, Faculty Affairs, ENT, Pediatrics, Surgery
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, October 26
Impact: 1701 W. Charleston - Family Medicine, Faculty Affairs, ENT, Pediatrics, Surgery

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 23, 11:59 PDT

Oct 26, 2026

Microsoft Office Upgrade - 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, October 25
Impact: 3016 W. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 23, 11:55 PDT

Oct 25, 2026

1701 W. Charleston Network and Phone outage
Resolved - Power, network, and phone services have been restored to 1701 W. Charleston. The root cause was physical damage at the point where services enter the building.
Oct 25, 16:49 PDT
Identified - Since 5:37 AM, the network and phone services at 1701 W. Charleston have been down. SOM IT is aware and investigating.
Oct 25, 09:21 PDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Computer Updates - 2724 N. Tenaya & 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 PDT
Scheduled - Date: Thursday, October 22 - Friday, October 23
Time: 8:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya & 3196 S. Maryland

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 20, 13:23 PDT
Microsoft Office Upgrade - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Oct 23, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Thursday, October 22
Impact: 3196 S. Maryland

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 21, 14:49 PDT

Oct 22, 2026

Wireless Network Outage
Resolved - Between 6:30 a.m. and 6:55 a.m. on Thursday, October 22, there was an outage impacting the KSOM Employee and UNLVMED wireless networks. Connectivity has been restored.

If you are experiencing an issue, please reboot your device. It should reconnect to the correct Wi-Fi network. If you encounter any issues, please contact the SOM Help Desk
Oct 22, 07:07 PDT
Computer Updates - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:02 PDT
Scheduled - Date: Wednesday, October 21
Time: 8:00 p.m. - 6:00 a.m.
Impact: Computers that have not yet received our recent updates

Computer updates will be applied to machines that have not yet received our most recent updates. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot multiple times throughout the process.

If you experience any issues with a computer after the maintenance window, please reboot before contacting the SOM Help Desk.
Oct 21, 14:14 PDT
Spectrum Network Maintenance - 1707 W. Charleston, 1524 Pinto
Completed - The scheduled maintenance has been completed.
Oct 22, 06:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 PDT
Scheduled - Date: Thursday, October 22
Time: 12:00 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston, 1707 W. Charleston, 1524 Pinto

Network maintenance will be performed by Spectrum. There may be degraded network service or outages during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 20, 12:31 PDT
Microsoft Office Upgrade - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 21
Impact: 4000 E. Charleston

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 20, 09:30 PDT
Spectrum Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 PDT
Scheduled - Date: Thursday, October 22
Time: 12:01 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston


Network maintenance will be performed by Spectrum. All network services including internet and Remote Desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 20, 08:10 PDT
Computer Updates: 1707 W. Charleston, 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Oct 22, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 PDT
Scheduled - Date: Wednesday, October 21 - Thursday, October 22
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1707 W. Charleston, 4000 E. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 19, 12:40 PDT

Oct 21, 2026

Microsoft Office Upgrade - 1524 Pinto, 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Oct 21, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:01 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Tuesday, October 20
Impact: 1524 Pinto, 5320 S. Rainbow

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk
Oct 20, 09:25 PDT
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 PDT
Scheduled - Date: Tuesday, October 20 - Wednesday, October 21
Time: 8:00 p.m. - 6:00 a.m.
Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 19, 12:45 PDT

Oct 20, 2026

Phone Issue - 1707 W. Charleston Suite 190 & 150
Resolved - This incident has been resolved.
Oct 20, 15:27 PDT
Update - The phones at 1707 W. Charleston, suites 150 & 190, are now working as expected.
Oct 20, 15:27 PDT
Investigating - As of 8:30 a.m. on Tuesday, October 20, phones at 1707 W. Charleston Suite 190 & 150 are not working as expected. SOM IT is working with Spectrum Business to resolve the issue.
Oct 20, 09:21 PDT
Computer Updates - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Date: Monday, October 19 - Tuesday, October 20
Time: 8:00 p.m. - 6:00 a.m.
Impact: 1701 W. Charleston

Computer updates will be applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Oct 16, 08:51 PDT
Spectrum Network Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Oct 20, 06:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:01 PDT
Scheduled - Date: Tuesday, October 20
Time: 12:00 a.m. - 6:00 a.m.
Impact: 1707 W. Charleston

Network maintenance will be performed by Spectrum. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 16, 10:05 PDT
Microsoft Office Upgrade - 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, October 19
Impact: 1701 W. Charleston - Compliance, Human Resources, Internal Medicine, OBGYN, Research

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please restart your computer before leaving the office on Monday, October 19.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 16, 10:02 PDT
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