School of Medicine Shared Services Status Page
Computer Updates - Multiple Locations
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 2026 - 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, June 28, and 7:00 a.m. Monday, June 29, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

3010 W. Charleston > Space and Facilities
3014 W. Charleston
6375 W. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Jun 28, 2026 19:00 - Jun 29, 2026 07:00 PDT
NBME Exam Browser Issue
Monitoring - SOM IT is working with academic leadership to implement a workaround to resume testing. NBME is continuing to investigate the root cause of the issue.
Jun 18, 2026 - 14:22 PDT
Investigating - As of 8:00 a.m. on Thursday, June 11, SOM IT is investigating an issue with the NBME Exam Browser. Academic leadership has been notified and more updates will be provided as they become available.
Jun 11, 2026 - 12:34 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
90 days ago
99.82 % uptime
Today
625 Shadow Lane Operational
90 days ago
99.01 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.93 % uptime
Today
3010 W. Charleston Blvd Under Maintenance
3014 W. Charleston Blvd Under Maintenance
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
100.0 % uptime
Today
6375 W. Charleston Blvd Under Maintenance
1400 S. Nellis Blvd Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 29, 2026

No incidents reported today.

Jun 28, 2026

Unresolved incident: Computer Updates - Multiple Locations.

Jun 27, 2026
Network Maintenance - All Locations
Completed - The scheduled maintenance has been completed.
Jun 27, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 05:00 PDT
Scheduled - Between 5:00 a.m. and 8:00 a.m. on Saturday, June 27, network maintenance will be performed. During this time, network services at all locations will be unavailable, including remote connections (VPN, VDI, etc).

If you experience any issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 25, 10:06 PDT
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026
Scanning Issue - Epic
Resolved - Scanning in Epic is now working as expected.

If you are still experiencing an issue, please reboot your computer and scanner prior to contacting the SOM Help Desk.
Jun 24, 07:58 PDT
Investigating - There is currently an intermittent issue impacting scanning in Epic. Users are seeing an application server error message when attempting to scan. In some cases, rebooting the computer and scanner has resolved the issue. The UNLV Health EHR team is working with UMC to resolve.
Jun 23, 13:17 PDT
Jun 23, 2026
Jun 22, 2026
Phone Issue – 1707 W. Charleston, Suite 100 and Suite 230
Resolved - Phone services at 1707 W. Charleston, Suite 100 and Suite 230 have been restored to normal operations.
Jun 22, 06:38 PDT
Investigating - As of Tuesday, May 26, the phones at 1707 W. Charleston Suite 100 and Suite 230 are not working as expected. There is an intermittent one-way audio issue where callers cannot hear staff after a call is resumed from hold. IT is aware of the problem and is actively working with Cox Communications to identify the root cause and implement a resolution.

To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.
Jun 8, 16:05 PDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Holiday Rotation Change - Juneteenth
Completed - The scheduled maintenance has been completed.
Jun 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:00 PDT
Scheduled - The weekly clinic IT rotations originally scheduled for Friday, June 19th will be cancelled due to the holiday. For any urgent issues, please call the SOM Help Desk at 702-895-0451. For all other issues that can be addressed the following week, please submit a help request as usual.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
Jun 16, 12:07 PDT
Network Maintenance - All Locations
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:00 PDT
Scheduled - Between 5:00 a.m. and 8:00 a.m. on Friday, June 19, network maintenance will be performed. During this time, network services at all locations will be unavailable, including remote connections (VPN, VDI, etc..).

If you experience any issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 18, 07:58 PDT
Jun 18, 2026
Epic Access Issue - 1707 W. Charleston, Suite 160
Resolved - The clinic has enough functional laptops that clinical services are not impacted. SOM IT is working to resolve the issue on the affected laptops.
Jun 18, 14:13 PDT
Investigating - Multiple laptops in 1707 W. Charleston, Suite 160 are currently unable to access Epic. Workarounds are being provided as we investigate and find a solution.
Jun 18, 09:33 PDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:00 PDT
Scheduled - Between 02:00 a.m. and 08:00 a.m. on Thursday, June 18, network maintenance will take place. Network services will be unavailable during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 16, 09:46 PDT
Jun 17, 2026
Epic Video Visit Issue
Resolved - The Epic video visit issue has been resolved.
Jun 17, 14:24 PDT
Investigating - Epic has discovered an issue impacting video visits in MyChart. Users may see a "Something went wrong" message when trying to launch the video client. Some users have been able to successfully join video visits after multiple attempts. Epic is working to resolve this issue.
Jun 15, 10:56 PDT
Network Maintenance - All Locations
Completed - The scheduled maintenance has been completed.
Jun 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 PDT
Scheduled - On Wednesday, June 17, from 2:00 a.m. to 8:00 a.m., network maintenance will occur. Network connectivity may be fully disrupted during this time at all locations.

All efforts will be taken to minimize the impact and down time.

If you experience issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 16, 09:24 PDT
Jun 16, 2026

No incidents reported.

Jun 15, 2026
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