School of Medicine Shared Services Status Page

All Systems Operational

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Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.35 % uptime
Today
625 Shadow Lane Operational
90 days ago
96.96 % uptime
Today
700 Shadow Lane Operational
90 days ago
99.89 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.28 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.99 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 22, 2025

No incidents reported today.

Oct 21, 2025
Resolved - The water at Westbay has been restored.
Oct 21, 13:33 PDT
Investigating - As of 11:45 a.m. on Tuesday, October 21, the water at the entire Westbay property has been shut off. The water is expected to be restored within the hour.

Impacted locations
3010 W. Charleston
3014 W. Charleston
3016 W. Charleston

Oct 21, 11:50 PDT
Resolved - A fix has been implemented for the AWS outage and all of our impacted services should now be working as expected.
Oct 21, 07:10 PDT
Update - RTE services may also be down in Epic, as well as many other services and websites.
Oct 20, 08:20 PDT
Update - We are continuing to investigate this issue.
Oct 20, 08:20 PDT
Update - The Qualtrics service is also unavailable.
Oct 20, 08:00 PDT
Update - The Jira Service/Request Management and Confluence services may also be experiencing some degradation in performance.
Oct 20, 07:50 PDT
Investigating - Due to an Amazon Web Services (AWS) outage, the following services are currently unavailable:

Smartsheet
Webcampus
Panopto
Zoom

SOM IT is aware and monitoring for updates from the vendor.

Oct 20, 07:48 PDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - From 7:00 p.m. on Thursday, October 16, and 7:00 a.m. on Friday, October 17, all computers at 2724 will have Citrix updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk. IT will be on-site Friday morning to assist.

Oct 15, 14:30 PDT
Oct 16, 2025
Oct 15, 2025
Resolved - The AV equipment in rooms 101-E, 137 and 141-A is now working as expected.
Oct 15, 12:15 PDT
Investigating - As of 12:25 p.m. on Friday, October 10, the AV computers at 625 Shadow Ln. are not performing as expected in the following rooms:

101-E
137
141-A

AV services is aware and is investigating.

Oct 10, 12:36 PDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025
Completed - The scheduled maintenance has been completed.
Oct 13, 15:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:43 PDT
Scheduled - As of 3:40 p.m. Monday, October 13, the network and phone services at 4000 E Charleston will be down for Cox service maintenance. This will last approximately 10 minutes.

If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.

Oct 13, 15:42 PDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Resolved - Credit Card readers are now working as expected. If you are still experiencing issues, please restart your computer and credit card reader before calling the SOM Help Desk.
Oct 10, 10:24 PDT
Investigating - As of 8:54 a.m. Friday, October 10, credit card readers are not working as expected. Restarting your computer and credit card reader may resolve the issue. SOM IT is aware and monitoring the issue.
Oct 10, 09:30 PDT
Oct 9, 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:01 PDT
Scheduled - From 9:00 p.m. to 11:59 p.m. on Thursday, October 9, network maintenance will take place at 2724 N. Tenaya. During this window, services including network access, phones, printing, and internet connectivity will be intermittently unavailable.

If you experience issues after the maintenance is complete, please reboot your device before contacting the SOM Help Desk.

Oct 8, 07:59 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p..m. on Thursday, October 9, network maintenance will take place. No disruption to service is expected.

If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.

Oct 6, 09:16 PDT
Resolved - The network connection at 1720 S. Maryland is now stable.
Oct 9, 09:48 PDT
Investigating - As of 3:05 p.m. on Wednesday, October 8, the network at 1720 S. Maryland is experiencing intermittent connectivity issues. SOM IT is monitoring the issue.
Oct 8, 15:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, October 8 and 7:00 a.m. Thursday, October 9, all computers in our test group will have computer updates applied.

This test group includes:
All of 3014 W. Charleston
All of 6375 W. Charleston
Space and Facilities - multiple locations

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Oct 8, 14:02 PDT
Oct 8, 2025
Resolved - As of 2:20 p.m., phone service has been restored.
Oct 8, 15:02 PDT
Investigating - As of 1:10 p.m. on Wednesday, October 8, Cox phone service is unavailable at 2724 N. Tenaya.

SOM IT is aware and is working with Cox to restore service.

Oct 8, 13:46 PDT