Fax Unavailable - Sports Medicine
Investigating - As of 1:30 p.m, the Sports Medicine fax line 702-405-8116 is currently unavailable. SOM IT is aware and investigating the issue.
Nov 12, 2026 - 15:46 PST
Classroom 235 Multiple Projector issues - 625 Shadow Lane (MEB)
Identified - Classroom 235 has multiple projector issues that the AV team is working to restore service for:
- Projector #5 failed and is expected to be replaced on Tuesday, November 10.
- Projector #8 has been encountering intermittent issues and is unreliable when in use. Projector #8 points toward the airwall near the room entrance.

The other six projectors are working as expected.
Nov 05, 2026 - 17:24 PST

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Partial Outage
625 Shadow Lane Operational
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Partial Outage
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
901 S. Rancho Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Citrix Upgrade - 3196 S. Maryland Nov 12, 2026 20:00 - Nov 13, 2026 06:00 PST

Time: 8:00 p.m. - 6:00 a.m.
Date: Thursday, November 12
Impact: 3196 S. Maryland

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 12, 2026 - 13:27 PST

Network Maintenance Nov 13, 2026 22:00-23:00 PST

Date: Friday, November 13

Time: 10:00 p.m. - 11:00 p.m.

Impact: None expected

Network maintenance will be completed at all locations. No impact or interruption is expected.

If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help
Posted on Nov 12, 2026 - 15:40 PST

Citrix Upgrade - 3016 W. Charleston Nov 15, 2026 20:00 - Nov 16, 2026 06:00 PST

Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 15
Impact: 3016 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 12, 2026 - 13:43 PST

Citrix Upgrade - Multiple locations Nov 16, 2026 20:00 - Nov 17, 2026 06:00 PST

Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, November 16
Impact: 901 S Rancho, 1400 S Nellis, 1720 S. Maryland, 2500 N. Hollywood

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 12, 2026 - 13:47 PST

Nov 12, 2026

Citrix Upgrade - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Nov 12, 06:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, November 11
Impact: 4000 E. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 9, 12:10 PST
IT Rotation Change - Veterans Day
Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 PST
Scheduled - Date: Wednesday, November 11
Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow, & 6375 W. Charleston

The weekly clinic IT rotations originally scheduled for Wednesday, November 11 will be cancelled due to the holiday.

For any urgent issues, please call the SOM Help Desk at 702-895-0451. For all other issues that can be addressed the following week, please submit a help request as usual.
Nov 9, 12:30 PST

Nov 11, 2026

Nov 10, 2026

Projector Issue - 625 Shadow Lane, Room 235
Resolved - Date: Tuesday, November 10
Time: 10:46 AM
Impact: 625 Shadow Lane - Room 235 Projectors


The projectors in room 235 were not operating as expected. The AV Services team has resolved this issue and all equipment is now operational.
Nov 10, 11:15 PST
Citrix Upgrade - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 10, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Monday, November 9
Impact: 1701 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 5, 15:42 PST

Nov 9, 2026

Citrix Upgrade - 3010 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 8
Impact: 3010 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 5, 15:18 PST

Nov 8, 2026

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Microsoft Office Upgrade - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Thursday, November 5
Impact: 2724 N. Tenaya

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Nov 3, 11:05 PST

Nov 5, 2026

Unresolved incident: Classroom 235 Multiple Projector issues - 625 Shadow Lane (MEB).

Nov 4, 2026

Citrix Upgrade - 6375 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 4, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Tuesday, November 3
Impact: 6375 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 29, 10:13 PDT

Nov 3, 2026

Network Maintenance - 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Nov 3, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 18:00 PST
Scheduled - Date: Tuesday, November 3
Time: 6:00 p.m. - 10:00 p.m.
Impact: Network Unavailable at 5320 S. Rainbow

Network infrastructure equipment will be replaced. The network will be unavailable during this time.

After maintenance is complete, there is no expected impact to how any computers, computer peripherals, or applications function. A SOM IT technician will be onsite the following morning for support.

If you encounter any issues, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.
Nov 3, 13:13 PST
Intermittent Issues with Spectrum Call Center Dashboard
Resolved - The Spectrum Call Center Dashboard is now performing as expected.
Nov 3, 12:50 PST
Investigating - There is an intermittent issue impacting access to Spectrum Call Center Dashboard.
SOM IT is aware and monitoring the situation.
Nov 3, 08:59 PST
Issue with MedEpay Provider Portal and Epic POS Devices
Resolved - The issue impacting access to the MedEpay and Epic POS Device Integration has been resolved.

If you are still experiencing an issue, please contact the SOM Help Desk.
Nov 3, 09:50 PST
Investigating - There is an issue impacting access to the MedEpay and Epic POS Device Integration. The SOM IT and EHR teams are aware and are monitoring the situation.
Nov 3, 08:43 PST

Nov 2, 2026

MedEpay Payment Processing Issue
Resolved - The payment processing issue with MedEpay has been resolved.
Nov 2, 10:54 PST
Investigating - MedEpay is currently investigating an issue with payment processing. Additional updates will be provided as they become available.
Nov 2, 08:55 PST
Citrix Upgrade - 3014 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 2, 06:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:01 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 1
Impact: 3014 W. Charleston

Citrix Workspace upgrade will take place. All older versions of Citrix Workspace will be uninstalled. Please leave your computer onsite and powered on. If your computer isn’t connected to our network during the maintenance period, it will receive the update the next time it connects to our network.

Epic will be unavailable until the installation is complete and your computer has restarted. It may take a few minutes for the Epic desktop shortcut to appear.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 29, 10:15 PDT
Microsoft Office Upgrade - Multiple Locations
Completed - The scheduled maintenance has been completed.
Nov 2, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 20:00 PST
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Sunday, November 1
Impact: 901 Rancho, 1400 S. Nellis, 1720 S. Maryland, 2500 N. Hollywood

Microsoft Office 2024 will be installed on all computers. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 29, 10:07 PDT

Nov 1, 2026

Oct 31, 2026

No incidents reported.

Oct 30, 2026

IT Rotation Change - Nevada Day
Completed - The scheduled maintenance has been completed.
Oct 30, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 PDT
Scheduled - Date: Friday, October 30th
Impact: 2724 N. Tenaya & 3196 S. Maryland

The weekly clinic IT rotations originally scheduled for Friday, October 30th will be completed on Thursday, October 29th due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted locations until later in the day.
Oct 26, 14:57 PDT
Phone Issue - Holiday routing all mainlines
Resolved - Between 8:00 and 8:30 a.m., the SOM and UNLV Health main phone lines did not route incoming calls to after-hours voicemail as expected for the holiday.
Oct 30, 13:53 PDT

Oct 29, 2026

Microsoft Office Upgrade - 1707 W. Charleston + Remote Desktops
Completed - The scheduled maintenance has been completed.
Oct 29, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled - Time: 8:00 p.m. - 6:00 a.m.
Date: Wednesday, October 28
Impact: 1707 W. Charleston + Remote Desktops

Microsoft Office 2024 will be installed on all computers, including remote desktops. Any older versions of Office will be removed.

Please save your work, close all Microsoft Office programs, and leave your computer turned on.

If you experience an issue after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Oct 26, 11:46 PDT
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