Update - SOM IT and Cox continue to investigate intermittent issues involving phone reboots and calls dropping during transfers. To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.
Apr 29, 2026 - 16:18 PDT
Investigating - As of Tuesday, April 28 at 11:45 a.m., the phones at 2724 N. Tenaya are not working as expected.
SOM IT is working with Cox Communications to resolve the issue.
Apr 28, 2026 - 13:43 PDT
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Completed -
The scheduled maintenance has been completed.
May 14, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 PDT
Scheduled -
On Thursday, May 14th from 10:00 p.m. to 11:00 p.m., network maintenance will take place. No disruption to service is expected. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
May 12, 15:30 PDT
Resolved -
Phone services are now working as expected. No further incidents have been reported.
May 12, 14:55 PDT
Investigating -
SOM IT has received reports of phones being down at multiple locations. SOM IT is working with the vendor to restore service.
Confirmed impacted locations: 6375 W. Charleston 1707 W. Charleston Suite 190 2724 N. Tenaya
If you are experiencing phone issues at a different location, please notify SOM IT with your location, phone number, and brief description of the issue.
May 12, 10:23 PDT
Resolved -
MedEpay credit card payment services are now working as expected. If you are still experiencing an issue, please reboot your device before contacting the SOM Help Desk.
May 11, 10:09 PDT
Investigating -
Elevon is currently experiencing an issue with MedEpay credit card processing and card readers not connecting. SOM IT and the EHR team are aware and monitoring the situation.
May 11, 09:32 PDT
Resolved -
Phone services at 1701 W. Charleston, suite 190 are now working as expected.
May 11, 08:04 PDT
Investigating -
As of 10:00 a.m. on Friday, May 1, phones at 1707 W. Charleston Suite 190 are not working as expected. SOM IT is working with Cox Communications to resolve the issue.
May 4, 16:32 PDT
Resolved -
This incident has been resolved.
May 11, 06:08 PDT
Monitoring -
Access to WebCampus (Canvas) has been restored, and normal system operations have resumed. Users may now access WebCampus course materials, assignments, grading tools, and communication features.
We will continue to monitor the situation throughout the day.
May 8, 07:34 PDT
Identified -
Canvas is experiencing system-wide outages. These are not specific to UNLV, and university-owned systems are secured. Never click on any links in suspicious messages. Additional information will be provided as updates are received.
May 7, 14:05 PDT
Completed -
The scheduled maintenance has been completed.
May 7, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled -
On Thursday, May 7th from 9:00 p.m. to 11:00 p.m., network maintenance will take place at 2724 N. Tenaya. During this time, network connectivity will be intermittent. If you experience issues after this maintenance window, please restart your computer before contacting the SOM Help Desk.
May 5, 15:02 PDT