School of Medicine Shared Services Status Page

All Systems Operational

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.1 % uptime
Today
625 Shadow Lane Operational
90 days ago
95.24 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.91 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.55 % uptime
Today
6375 W. Charleston Blvd Operational
1400 S. Nellis Blvd Operational
90 days ago
100.0 % uptime
Today
901 S. Rancho Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Antivirus Software Update - 2724 N. Tenaya, 3196 S. Maryland Aug 27, 2026 19:00 - Aug 28, 2026 07:00 PDT

Date: Thursday, August 27 - Friday, August 28
Time: 7:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya, 3196 S. Maryland

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Posted on Aug 26, 2026 - 09:19 PDT

Windows Updates - 3196 S. Maryland Aug 27, 2026 19:00 - Aug 28, 2026 07:00 PDT

Date: Thursday, August 27 - Friday, August 28
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3196 S. Maryland

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Posted on Aug 26, 2026 - 09:31 PDT

Server Maintenance - All locations Aug 27, 2026 20:00 - Aug 28, 2026 00:00 PDT

Date: Thursday, August 27
Time: 8:00 p.m. - 11:59 p.m.
Impact: Service disruption to all locations

Server maintenance will be performed in support of the transition to a new security application. The majority of services provided by SOM IT may encounter interruptions, with specific services experiencing a greater impact.

Network file services and Viewpoint are not included at this time.

Primary services impacted:
- Printing
- Research servers
- Sage
- SQL database
Posted on Aug 26, 2026 - 11:06 PDT

Phone Maintenance - 2724 N. Tenaya Aug 28, 2026 07:00-08:00 PDT

Date: Friday, August 28
Time: 7:00 a.m. - 8:00 a.m.
Impact: All phones at 2724 N. Tenaya

Phone maintenance will be performed to troubleshoot ongoing issues. Phones may reboot multiple times during the process.
Posted on Aug 27, 2026 - 12:37 PDT

VDI & VPN Server Maintenance Aug 28, 2026 20:00 - Aug 29, 2026 00:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 2026 - 11:26 PDT
Scheduled - Date: Friday, August 28
Time: 8:00 p.m. - 11:59 p.m.
Impact: Service disruption

Server maintenance will be performed in support of the transition to a new security application.

All Virtual Desktops (VDI) and SOM VPN access will be unavailable during this time. This includes VPN access to the remote desktops at 1707 W. Charleston.
Aug 26, 2026 - 11:25 PDT

Server Maintenance - Viewpoint & Network Drives Aug 30, 2026 18:00 - Aug 31, 2026 00:00 PDT

Date: Sunday, August 30
Time: 6:00 p.m. - 11:59 p.m.
Impact: Viewpoint and network files unavailable

Server maintenance will be performed. Viewpoint and network drives will be unavailable during this time.

Network drives include:
H:\ Home directory
G:\ UNLV Health department drives
K:\ SOM department drives
U:\ Workgroups

If work needs to be completed during this time, consider moving files to Google Drive as it will still be available during the maintenance window.
Posted on Aug 27, 2026 - 10:57 PDT
Aug 27, 2026
Smartsheet not working as expected
Resolved - Smartsheet is now working as expected.
Aug 27, 07:46 PDT
Monitoring - Smartsheet has reported that some sheets are failing to load. They have implemented a fix and are continuing to monitor the issue.
Aug 26, 09:13 PDT
Antivirus Software Update - 1707 W. Charleston, 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Aug 27, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:00 PDT
Scheduled - Date: Wednesday, August 26 - Thursday, August 27
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1707 W. Charleston, 4000 E. Charleston

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 25, 09:27 PDT
Windows Updates - 1701 W. Charleston - Internal Medicine, OBGYN, Research
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 19:01 PDT
Scheduled - Date: Wednesday, August 26 - Thursday, August 27
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston - Internal Medicine, OBGYN, Research

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 25, 09:31 PDT
Cox Network Maintenance - 1707 W Charleston
Completed - The scheduled maintenance has been completed.
Aug 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 PDT
Scheduled - Network maintenance will be performed by Cox Communications. All network services including internet and remote desktop connections will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 25, 08:23 PDT
Aug 26, 2026
Antivirus Software Update - Multiple locations
Completed - The scheduled maintenance has been completed.
Aug 26, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 PDT
Scheduled - Date: Tuesday, August 25 - Wednesday, August 26
Time: 7:00 p.m. - 7:00 a.m.
Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 24, 14:07 PDT
Windows Updates - 5320 S. Rainbow
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 PDT
Scheduled - Date: Tuesday, August 25 - Wednesday, August 26
Time: 7:00 p.m. - 7:00 a.m.
Impact: 5320 S. Rainbow

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 24, 12:36 PDT
Aug 25, 2026
AV Maintenance - 625 Shadow Lane, 409 & 435F
Completed - The scheduled maintenance has been completed.
Aug 25, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 PDT
Scheduled - Date: Tuesday, August 25
Time: 07:00 a.m. - 6:00 p.m.
Impact: Rooms 409 and 435F - 625 Shadow Lane

Maintenance will be performed on AV equipment in MEB 409 and 435F. The rooms and equipment will be unavailable until the maintenance is complete.
Aug 24, 12:40 PDT
Cox Network maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 02:00 PDT
Scheduled - Date: Tuesday, August 25, 2026 Time: 2:00 a.m. - 8:00 a.m.
Impact: 1707 W. Charleston Blvd.

Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 21, 08:28 PDT
Antivirus Software Update - 1701 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled - Date: Monday, August 24 - Tuesday, August 25
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston

SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 24, 14:05 PDT
Windows Updates - 1701 W. Charleston, Surgery & Otolaryngology
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled - Date: Monday, August 24 - Tuesday, August 25
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston, Surgery & Otolaryngology

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 21, 09:59 PDT
Aug 24, 2026
Cox Network maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 02:00 PDT
Scheduled - Date: Monday, August 24, 2026
Time: 2:00 a.m. - 8:00 a.m.
Impact: 1707 W. Charleston Blvd.

Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 19, 08:01 PDT
Planned Power Outage - 625 Shadow Lane
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 PDT
Scheduled - Date: Thursday, August 20 - Monday, August 24
Time: 5:00 p.m. - 08:00 a.m.
Location: 625 Shadow Lane (MEB)

NV Energy will be performing a planned power outage of MEB (625 Shadow Lane). This is to support the ongoing electrical work necessary for bringing the neighboring Southern Nevada Health Laboratory building onto permanent power.

The MEB building will be closed from 5:00 p.m. on Thursday, August 20 until 8:00 a.m. on Monday, August 24 to allow for the building’s equipment to be properly powered off and on, and for the building to return to a comfortable temperature.

The building will be open to all at 8:00 a.m. on Monday, August 24.

Information technology, space, facilities, and other predetermined individuals will be onsite before and after the outage to properly shutdown and restore equipment.

If you have any questions, please contact the SOM Help Desk.
Aug 18, 12:54 PDT
Windows Updates - 3010 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 24, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:00 PDT
Scheduled - Date: Sunday, August 23 - Monday, August 24
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3010 W. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 21, 09:57 PDT
Endpoint Protection Software Installation - Multiple Locations
Completed - The scheduled maintenance has been completed.
Aug 24, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:01 PDT
Scheduled - Date: Sunday, August 23 - Monday, August 24
Time: 7:00 p.m. - 7:00 a.m.
Impact:
3010 W. Charleston - Space and Facilities
3014 W. Charleston - Psychiatry
6375 W. Charleston
Information Technology

The IT Department will be completing a scheduled software installation and removal at the listed locations. Please ensure your computer is powered on and that you have saved all of your work before the update begins.

Your computer may restart several times during the update. The software being installed is required for security purposes and should not affect any applications currently installed on your computer.

If your computer is offsite or powered off during the scheduled update, the installation will begin the next time your computer connects to our network. You will be given an option to delay any required restart.
Aug 20, 15:25 PDT
Aug 23, 2026
Aug 22, 2026
Remote Desktop Maintenance - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 22, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 PDT
Scheduled - Date: Saturday, August 22
Time: 6:00 - 7:00 a.m.
Impact: Remote desktop connections unavailable - 1707 W. Charleston

Maintenance will be performed on the remote desktops at 1707 W. Charleston. Connections to the remote desktops will be unavailable at this time.

If you are unable to connect to your remote desktop after the maintenance window, please verify that you are connecting with your hostname (not the IP address) before contacting the SOM Help Desk.
Aug 20, 13:26 PDT
VPN Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 PDT
Scheduled - Date: Saturday, August 22
Time: 6:00 a.m. - 7:00 a.m.
Impact: VPN will be unavailable

Network maintenance will be performed. VPN service will be unavailable during this time. All other services, including VDI for remote access (for approved users), will remain available.
Aug 20, 12:34 PDT
Windows Updates - 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 22, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 19:00 PDT
Scheduled - Date: Friday, August 21 - Saturday, August 22
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1707 W. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site to assist with any issues.
Aug 20, 09:37 PDT
Aug 21, 2026
Phone Issue - 5320 S. Rainbow, 1707 W. Charleston Suite 150
Resolved - We have not received any additional reports regarding the intermittent one-way audio issue.

If you experience this issue, please contact the SOM Help Desk and provide the following details:

-Your phone number
-The other party’s phone number
-Date of the call
-Approximate time of the call
Aug 21, 08:50 PDT
Investigating - Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.

SOM IT is working with Cox to resolve the issue.
Jul 6, 16:14 PDT
Windows Updates - 2724 N. Tenaya
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 PDT
Scheduled - Date: Thursday, August 20 - Friday, August 21
Time: 7:00 p.m. - 7:00 a.m.
Impact: 2724 N. Tenaya

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 19, 08:48 PDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 06:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 06:00 PDT
Scheduled - Network maintenance will be completed. No disruption to service is expected. If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Aug 19, 15:25 PDT
Aug 20, 2026
Windows Updates - 4000 E. Charleston
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:00 PDT
Scheduled - Date: Wednesday, August 19 - Thursday, August 20
Time: 7:00 p.m. - 7:00 a.m.
Impact: 4000 E. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 18, 09:43 PDT
Aug 19, 2026
VPN not working as expected
Resolved - VPN service is now working as expected. If you are experiencing any issues, please disconnect and reconnect before contacting the Help Desk.
https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/423460899
Aug 19, 14:33 PDT
Investigating - As of approximately 1:10 p.m., VPN connections are not working as expected. SOM IT is investigating.
Aug 19, 13:58 PDT
Intermittent Network Issues
Resolved - The intermittent network issue has been resolved.
Aug 19, 08:10 PDT
Investigating - The network at the following locations is experiencing intermittent connectivity issues.

1720 S. Maryland
2500 N. Hollywood

SOM IT is aware and monitoring the situation.
Aug 18, 09:32 PDT
Windows Updates - 1524 Pinto
Completed - The scheduled maintenance has been completed.
Aug 19, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 PDT
Scheduled - Date: Tuesday, August 18 - Wednesday, August 19
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1524 Pinto Lane

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 17, 10:46 PDT
Aug 18, 2026
AV Issue - MEB 3rd Floor
Resolved - The AV equipment on the 3rd floor is now working as expected.
Aug 18, 11:34 PDT
Investigating - As of 6:30 a.m. on Tuesday, August 18, AV is not working as expected in multiple rooms on the 3rd floor at MEB.

Impacted rooms:
311
316
317
321

AV Services is aware and working to resolve.
Aug 18, 07:32 PDT
Phone Issue - Pediatric Surgery Main Line 702-650-2500
Resolved - No further issues have been reported.
Aug 18, 08:10 PDT
Monitoring - On Monday, August 17, Calls to the Pediatric Surgery main line (702-650-2500) were routing directly to voicemail for the Medical Professional, Appointments, and Referral & Authorization queues. SOM IT has implemented a fix and is monitoring the issue.
Aug 17, 16:51 PDT
Windows Updates - 1701 W. Charleston, Pediatrics & Family Medicine
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:00 PDT
Scheduled - Date: Monday, August 17 - Tuesday, August 18
Time: 7:00 p.m. - 7:00 a.m.
Impact: 1701 W. Charleston, Pediatrics & Family Medicine

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:33 PDT
Aug 17, 2026
Network Outage - 1400 S. Nellis
Resolved - At 4:08 p.m. Monday, August 17, there was a brief network outage at at 1400 S. Nellis impacting VPN connections. The network is currently working as expected and SOM IT is monitoring the issue.
Aug 17, 16:35 PDT
Windows Updates - 3014 W. Charleston
Completed - The scheduled maintenance has been completed.
Aug 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 PDT
Scheduled - Date: Sunday, August 16 - Monday, August 17
Time: 7:00 p.m. - 7:00 a.m.
Impact: 3014 W. Charleston

Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.

Any computer that is offsite or powered off will receive the updates the next time it is on our network.

SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:32 PDT
Aug 16, 2026
Aug 15, 2026

No incidents reported.

Aug 14, 2026
MEB Video Wall Not Performing As Expected
Resolved - The video wall is now performing as expected.
Aug 14, 14:15 PDT
Investigating - As of 12:40 p.m. on Wednesday, August 12, the video wall at MEB is not performing as expected. SOM AV Services is aware and working with OIT to correct the issue. There is no ETA at this time.
Aug 12, 12:52 PDT
Network Outage - Multiple Locations
Resolved - At approximately 1:40 p.m., there was a brief network outage that impacted multiple locations. Services are back online. SOM IT is monitoring the situation.
Aug 14, 14:11 PDT
Aug 13, 2026
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled - Computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

3014 W. Charleston
6375 W. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Aug 11, 16:18 PDT
← Incident History Powered by Atlassian Statuspage