In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 2026 - 07:00 PDT
Scheduled - Date: Tuesday, August 25 Time: 07:00 a.m. - 6:00 p.m. Impact: Rooms 409 and 435F - 625 Shadow Lane
Maintenance will be performed on AV equipment in MEB 409 and 435F. The rooms and equipment will be unavailable until the maintenance is complete.
Aug 25, 202607:00-18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 2026 - 02:00 PDT
Scheduled - Date: Tuesday, August 25, 2026 Time: 2:00 a.m. - 8:00 a.m. Impact: 1707 W. Charleston Blvd.
Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 25, 202602:00-08:00 PDT
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Date: Tuesday, August 25 - Wednesday, August 26 Time: 7:00 p.m. - 7:00 a.m. Impact: 625 Shadow, 1524 Pinto, 5320 S. Rainbow
SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved. Posted on
Aug 24, 2026 - 14:07 PDT
Date: Tuesday, August 25 - Wednesday, August 26 Time: 7:00 p.m. - 7:00 a.m. Impact: 5320 S. Rainbow
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues. Posted on
Aug 24, 2026 - 12:36 PDT
Completed -
The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled -
Date: Monday, August 24 - Tuesday, August 25 Time: 7:00 p.m. - 7:00 a.m. Impact: 1701 W. Charleston
SOM IT will update endpoint protection software (antivirus) from Sophos to SentinelOne. No action is required, but computers will reboot overnight. Please ensure your computer is plugged in, turned on, and your work is saved.
Aug 24, 14:05 PDT
Completed -
The scheduled maintenance has been completed.
Aug 25, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 19:00 PDT
Scheduled -
Date: Monday, August 24 - Tuesday, August 25 Time: 7:00 p.m. - 7:00 a.m. Impact: 1701 W. Charleston, Surgery & Otolaryngology
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 21, 09:59 PDT
Completed -
The scheduled maintenance has been completed.
Aug 24, 08:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 02:00 PDT
Scheduled -
Date: Monday, August 24, 2026 Time: 2:00 a.m. - 8:00 a.m. Impact: 1707 W. Charleston Blvd.
Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 19, 08:01 PDT
Completed -
The scheduled maintenance has been completed.
Aug 24, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 PDT
Scheduled -
Date: Thursday, August 20 - Monday, August 24 Time: 5:00 p.m. - 08:00 a.m. Location: 625 Shadow Lane (MEB)
NV Energy will be performing a planned power outage of MEB (625 Shadow Lane). This is to support the ongoing electrical work necessary for bringing the neighboring Southern Nevada Health Laboratory building onto permanent power.
The MEB building will be closed from 5:00 p.m. on Thursday, August 20 until 8:00 a.m. on Monday, August 24 to allow for the building’s equipment to be properly powered off and on, and for the building to return to a comfortable temperature.
The building will be open to all at 8:00 a.m. on Monday, August 24.
Information technology, space, facilities, and other predetermined individuals will be onsite before and after the outage to properly shutdown and restore equipment.
If you have any questions, please contact the SOM Help Desk.
Aug 18, 12:54 PDT
Completed -
The scheduled maintenance has been completed.
Aug 24, 07:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:00 PDT
Scheduled -
Date: Sunday, August 23 - Monday, August 24 Time: 7:00 p.m. - 7:00 a.m. Impact: 3010 W. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 21, 09:57 PDT
Completed -
The scheduled maintenance has been completed.
Aug 24, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:01 PDT
Scheduled -
Date: Sunday, August 23 - Monday, August 24 Time: 7:00 p.m. - 7:00 a.m. Impact: 3010 W. Charleston - Space and Facilities 3014 W. Charleston - Psychiatry 6375 W. Charleston Information Technology
The IT Department will be completing a scheduled software installation and removal at the listed locations. Please ensure your computer is powered on and that you have saved all of your work before the update begins.
Your computer may restart several times during the update. The software being installed is required for security purposes and should not affect any applications currently installed on your computer.
If your computer is offsite or powered off during the scheduled update, the installation will begin the next time your computer connects to our network. You will be given an option to delay any required restart.
Aug 20, 15:25 PDT
Completed -
The scheduled maintenance has been completed.
Aug 22, 07:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 PDT
Scheduled -
Date: Saturday, August 22 Time: 6:00 - 7:00 a.m. Impact: Remote desktop connections unavailable - 1707 W. Charleston
Maintenance will be performed on the remote desktops at 1707 W. Charleston. Connections to the remote desktops will be unavailable at this time.
If you are unable to connect to your remote desktop after the maintenance window, please verify that you are connecting with your hostname (not the IP address) before contacting the SOM Help Desk.
Aug 20, 13:26 PDT
Completed -
The scheduled maintenance has been completed.
Aug 22, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 06:00 PDT
Scheduled -
Date: Saturday, August 22 Time: 6:00 a.m. - 7:00 a.m. Impact: VPN will be unavailable
Network maintenance will be performed. VPN service will be unavailable during this time. All other services, including VDI for remote access (for approved users), will remain available.
Aug 20, 12:34 PDT
Completed -
The scheduled maintenance has been completed.
Aug 22, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 19:00 PDT
Scheduled -
Date: Friday, August 21 - Saturday, August 22 Time: 7:00 p.m. - 7:00 a.m. Impact: 1707 W. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site to assist with any issues.
Aug 20, 09:37 PDT
Resolved -
We have not received any additional reports regarding the intermittent one-way audio issue.
If you experience this issue, please contact the SOM Help Desk and provide the following details:
-Your phone number -The other party’s phone number -Date of the call -Approximate time of the call
Aug 21, 08:50 PDT
Investigating -
Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.
SOM IT is working with Cox to resolve the issue.
Jul 6, 16:14 PDT
Completed -
The scheduled maintenance has been completed.
Aug 21, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 PDT
Scheduled -
Date: Thursday, August 20 - Friday, August 21 Time: 7:00 p.m. - 7:00 a.m. Impact: 2724 N. Tenaya
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 19, 08:48 PDT
Completed -
The scheduled maintenance has been completed.
Aug 21, 06:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 06:00 PDT
Scheduled -
Network maintenance will be completed. No disruption to service is expected. If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Aug 19, 15:25 PDT
Completed -
The scheduled maintenance has been completed.
Aug 20, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:00 PDT
Scheduled -
Date: Wednesday, August 19 - Thursday, August 20 Time: 7:00 p.m. - 7:00 a.m. Impact: 4000 E. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 18, 09:43 PDT
Completed -
The scheduled maintenance has been completed.
Aug 19, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 PDT
Scheduled -
Date: Tuesday, August 18 - Wednesday, August 19 Time: 7:00 p.m. - 7:00 a.m. Impact: 1524 Pinto Lane
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 17, 10:46 PDT
Resolved -
No further issues have been reported.
Aug 18, 08:10 PDT
Monitoring -
On Monday, August 17, Calls to the Pediatric Surgery main line (702-650-2500) were routing directly to voicemail for the Medical Professional, Appointments, and Referral & Authorization queues. SOM IT has implemented a fix and is monitoring the issue.
Aug 17, 16:51 PDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:00 PDT
Scheduled -
Date: Monday, August 17 - Tuesday, August 18 Time: 7:00 p.m. - 7:00 a.m. Impact: 1701 W. Charleston, Pediatrics & Family Medicine
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:33 PDT
Resolved -
At 4:08 p.m. Monday, August 17, there was a brief network outage at at 1400 S. Nellis impacting VPN connections. The network is currently working as expected and SOM IT is monitoring the issue.
Aug 17, 16:35 PDT
Completed -
The scheduled maintenance has been completed.
Aug 17, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 PDT
Scheduled -
Date: Sunday, August 16 - Monday, August 17 Time: 7:00 p.m. - 7:00 a.m. Impact: 3014 W. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:32 PDT
Resolved -
The video wall is now performing as expected.
Aug 14, 14:15 PDT
Investigating -
As of 12:40 p.m. on Wednesday, August 12, the video wall at MEB is not performing as expected. SOM AV Services is aware and working with OIT to correct the issue. There is no ETA at this time.
Aug 12, 12:52 PDT
Resolved -
At approximately 1:40 p.m., there was a brief network outage that impacted multiple locations. Services are back online. SOM IT is monitoring the situation.
Aug 14, 14:11 PDT
Completed -
The scheduled maintenance has been completed.
Aug 13, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled -
Computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
3014 W. Charleston 6375 W. Charleston
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Aug 11, 16:18 PDT
Completed -
The scheduled maintenance has been completed.
Aug 12, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 PDT
Scheduled -
Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 10, 08:13 PDT