School of Medicine Shared Services Status Page
Investigating - As of 10:00 a.m. on Friday, August 29, the projector at 625 Shadow Lane, Room 235 is not performing as expected. The AV Services Team is aware and is investigating.
Aug 29, 2025 - 10:27 PDT

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Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.59 % uptime
Today
625 Shadow Lane Operational
90 days ago
98.5 % uptime
Today
700 Shadow Lane Operational
90 days ago
99.75 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.29 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
100.0 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Resolved - The issue impacting the Epic Video Client has been resolved.

If you are still experiencing an issue, please contact the SOM Help Desk.

Sep 11, 15:29 PDT
Investigating - There is an issue currently impacting the Epic Video Client. Employees may be unable to start a video visit and may see a "Something Went Wrong" message. Employees may need to make multiple attempts to successfully join a video visit.

The Epic Support team is currently investigating.

Sep 11, 10:45 PDT
Sep 10, 2025
Resolved - Microsoft Teams is not included in UNLV's Office 365 Suite.

When attempting to join a Teams meeting as a guest, you may see this error message: “You don’t have the required access to this org. Talk to your IT admin for more info or switch to another account.”
If you see this error message, you may request limited access through UNLV IT using this form: https://tinyurl.com/35twpumz

If you choose to create a free Microsoft account, do not use your UNLVMail email address. Please use a personal email address. Instructions can be found here: https://tinyurl.com/yver34vv

If you need to host a virtual meeting, please use Zoom or Google Meet.

More information can be found here: https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/2834202626

Sep 10, 09:37 PDT
Investigating - Microsoft Teams is not working as expected. Employees are receiving the following error message: "You don't have the required permissions to access this org. Talk to your IT admin for more info or switch to another account." SOM IT is investigating the issue.

Employees who need to present in a virtual Microsoft Teams meeting should use a different non-UNLV account until the problem is resolved.

Aug 12, 13:25 PDT
Sep 9, 2025
Resolved - The AV equipment in the following MEB rooms is now working as expected.

Impacted Rooms:
440A, 440B, 440H, 440J, 440K

Sep 9, 08:15 PDT
Investigating - As of 4:38 p.m. on Monday, September 8, the AV equipment in the following MEB rooms is not working as expected. SOM AV Services is investigating.

Impacted Rooms:
440A, 440B, 440H, 440J, 440K

Sep 8, 16:49 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 PDT
Scheduled - Between 7:00 p.m. Monday, September 8, and 7:00 a.m. Tuesday, September 9, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Sep 5, 11:05 PDT
Sep 8, 2025
Resolved - Viewpoint services are now working as expected. If you encounter any issues, please contact the SOM Help Desk.
Sep 8, 16:00 PDT
Investigating - As of 8:30 a.m. on Monday, September 8, Viewpoint services are not working as expected at 3196 S. Maryland Pkwy. SOM IT is aware and investigating the issue.
Sep 8, 09:48 PDT
Resolved - Google has resolved the issue and Google Meet is now working as expected.
Sep 8, 12:08 PDT
Investigating - Google Meet is not working as expected (inconsistent connection issues). Google has confirmed they are investigating the issue. Employees can use Zoom as a workaround.
Sep 8, 11:05 PDT
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday,September 7, and 7:00 a.m. Monday, September 8, all computers at 3010 and 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Sep 5, 11:03 PDT
Sep 7, 2025
Sep 6, 2025
Completed - The scheduled maintenance has been completed.
Sep 6, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 06:00 PDT
Scheduled - Between 6:00 a.m. and 12:00 p.m. on Saturday, September 6, the water will be shut off at 1707 W. Charleston for a sink removal project.

If you have any questions or concerns, please reach out to Carri Spagnoletta at carri.spagnoletta@unlv.edu

Sep 5, 14:23 PDT
Sep 5, 2025
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 PDT
Scheduled - Between 7:00 p.m. Thursday, September 4, and 7:00 a.m. Friday, September 5, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

2724 N. Tenaya
3196 S. Rainbow
4000 E. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.

Sep 3, 13:57 PDT
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 PDT
Scheduled - From 9:00 p.m. to 11:00 p.m. on Thursday, September 4, network maintenance will take place at 4000 E. Charleston. During this window, services including network access, phones, printing, and internet connectivity will be intermittently unavailable.

If you experience issues after the maintenance is complete, please reboot your device before contacting the SOM Help Desk.

Sep 2, 11:09 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, September 3, and 7:00 a.m. Thursday, September 4, all computers at 1524 Pinto and 1707 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.

Sep 2, 08:39 PDT
Sep 3, 2025
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 PDT
Scheduled - Between 7:00 p.m. Tuesday, September 2, and 7:00 a.m. Wednesday, September 3, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

625 Shadow
700 Shadow
5320 S. Rainbow

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.

Aug 29, 09:40 PDT
Sep 2, 2025
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 PDT
Scheduled - From 9:00 p.m. to 11:00 p.m. on Tuesday, September 2, network maintenance will take place at 625 Shadow. During this window, services including network access, phones, printing, and internet connectivity will be intermittently unavailable.

If you experience issues after the maintenance is complete, please reboot your device before contacting the SOM Help Desk.

Aug 29, 08:28 PDT
Resolved - The AV equipment in room 101E at 625 Shadow Lane is now performing as expected
Sep 2, 12:50 PDT
Investigating - As of 8:20 a.m. on Tuesday, September 2, the AV equipment in room 101E at 625 Shadow Lane is not performing as expected. The AV Services Team is aware and investigating.
Sep 2, 08:46 PDT