Update - Users should now be able to scan and view scanned images. However, there is still an issue with the "Import File" option. We are continuing to work with the vendor to resolve it.
Mar 18, 2026 - 16:26 PDT
Investigating - At this time Epic scanning services are intermittent or unavailable. SOM IT and the EHR Team are aware and working with vendors to restore.
Mar 18, 2026 - 09:17 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Between 7:00 p.m. Sunday, March 22, and 7:00 a.m. Monday, March 23, all computers at 3010 and 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues after the maintenance window, please reboot before contacting the SOM Help Desk. Posted on
Mar 19, 2026 - 10:11 PDT
Between 7:00 p.m. Monday, March 23, and 7:00 a.m. Tuesday, March 24, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.
If you experience any issues after the maintenance window, please reboot before contacting the SOM Help Desk. Posted on
Mar 20, 2026 - 11:19 PDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, March 18, and 7:00 a.m. Thursday, March 19, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
3010 W. Charleston > Space and Facilities 3014 W. Charleston 6375 W. Charleston
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Mar 16, 16:46 PDT
Completed -
The scheduled maintenance has been completed.
Mar 17, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:00 PDT
Scheduled -
Between 11:00 p.m. on Monday, March 16 and 5:00 a.m on Tuesday, March 17, phone maintenance will be completed at 4000 E. Charleston. Phone service will be unavailable during this maintenance window.
Mar 12, 10:14 PDT
Resolved -
The issue with the MyChart URL https://mychart.unlv.medicine.org has been resolved. It may take some time for all systems to see the changes and to work fully as expected. Patients can continue to use the alternative link (https://mychart.unlvhealth.org) if they continue to experience issues.
Mar 16, 12:09 PDT
Investigating -
The URL for MyChart at https://mychart.unlvmedicine.org is currently unavailable. SOM IT and the EHR team is aware.
Completed -
The scheduled maintenance has been completed.
Mar 12, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:00 PDT
Scheduled -
On Thursday, March 12 from 2:00 a.m. to 8:00 a.m., network maintenance will take place at 1707 W. Charleston. During this time, access to the internet and network resources will be unavailable. If you experience issues after this maintenance window, please restart your computer before contacting the SOM Help Desk.
Mar 10, 08:52 PDT
Completed -
The scheduled maintenance has been completed.
Mar 12, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 PDT
Scheduled -
From 11:00 p.m. on Wednesday, March 11 to 4:00 a.m. Thursday, March 12, water service will be interrupted at 1707 W. Charleston as the Las Vegas Valley Water District conducts maintenance.
Mar 10, 16:39 PDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 PDT
Scheduled -
Between 12:00 p.m. and 6:00 p.m. on Wednesday, March 11, vendors will be installing projectors in learning studios 234 and 235 at MEB. There is no anticipated disruption to classes or events.
Mar 10, 09:57 PDT
Resolved -
Phone service has been restored to 1707 W. Charleston, suites 100, 160 and 190.
Mar 10, 08:33 PDT
Investigating -
As of 8:57 a.m. on Monday, March 9, the phones at 1707 W. 1707 W. Charleston, Suites 100, 160, 190 are not working as expected. SOM IT is working with Cox Communications to resolve the issue.
Mar 9, 09:51 PDT