Investigating - Epic has discovered an issue impacting video visits in MyChart. Users may see a "Something went wrong" message when trying to launch the video client. Some users have been able to successfully join video visits after multiple attempts. Epic is working to resolve this issue.
Jun 15, 2026 - 10:56 PDT
Investigating - As of 8:00 a.m. on Thursday, June 11, SOM IT is investigating an issue with the NBME Exam Browser. Academic leadership has been notified and more updates will be provided as they become available.
Jun 11, 2026 - 12:34 PDT
Investigating - As of Tuesday, May 26, the phones at 1707 W. Charleston Suite 100 and Suite 230 are not working as expected. There is an intermittent one-way audio issue where callers cannot hear staff after a call is resumed from hold. IT is aware of the problem and is actively working with Cox Communications to identify the root cause and implement a resolution.
To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.
Jun 08, 2026 - 16:05 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Between 02:00 a.m. and 08:00 a.m. on Thursday, June 18, network maintenance will take place. Network services will be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk. Posted on
Jun 16, 2026 - 09:46 PDT
The weekly clinic IT rotations originally scheduled for Friday, June 19th will be cancelled due to the holiday. For any urgent issues, please call the SOM Help Desk at 702-895-0451. For all other issues that can be addressed the following week, please submit a help request as usual.
Impacted Locations 2724 N. Tenaya 3196 S. Maryland Posted on
Jun 16, 2026 - 12:07 PDT
Completed -
The scheduled maintenance has been completed.
Jun 17, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 PDT
Scheduled -
On Wednesday, June 17, from 2:00 a.m. to 8:00 a.m., network maintenance will occur. Network connectivity may be fully disrupted during this time at all locations.
All efforts will be taken to minimize the impact and down time.
If you experience issues after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 16, 09:24 PDT
Resolved -
The video wall in the forum at 625 Shadow Lane remains unavailable. Replacement parts have been ordered and repairs will take place once they arrive.
Jun 12, 06:29 PDT
Update -
The video wall is currently unavailable. The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 20, 14:39 PDT
Identified -
The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 18, 13:46 PDT
Investigating -
The video wall in the forum at 625 Shadow Lane (MEB) has 2 panels that are not working as expected. The AV Services team is aware and working to resolve.
May 18, 08:01 PDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 08:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 PDT
Scheduled -
Between 02:00 a.m. and 08:00 a.m. on Thursday, June 11, network maintenance will take place at 4000 E. Charleston. Network services will be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 9, 14:22 PDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 PDT
Scheduled -
Between 02:00 a.m. and 08:00 a.m. on Thursday, June 11, network maintenance will take place at 1707 W. Charleston. Services may be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 9, 08:07 PDT
Completed -
The scheduled maintenance has been completed.
Jun 10, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 PDT
Scheduled -
Between 02:00 a.m. and 08:00 a.m. on Wednesday, June 10, network maintenance will take place at 4000 E. Charleston. Network services will be unavailable during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jun 8, 09:21 PDT
Jun 9, 2026
No incidents reported.
Jun 8, 2026
Unresolved incident: Phone Issue – 1707 W. Charleston, Suite 100 and Suite 230.
Resolved -
The DAX Copilot issue has been resolved and all services are now available. If you are still experiencing an issue, please contact the SOM help desk.
Jun 5, 07:37 PDT
Update -
The Dax icon is now available but the recording feature is still unavailable. UMC is working with the vendor to resolve.
Jun 4, 06:54 PDT
Investigating -
There is currently a known issue with DAX Copilot that is causing errors within the Haiku mobile app. This is the documentation tool that is inside of Epic. UMC is working to resolve the issue.
May 29, 08:54 PDT