In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 2026 - 08:00 PDT
Scheduled - The weekly clinic IT rotations originally scheduled for Monday, May 25 will be completed on Tuesday, May 26 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations 3010 W. Charleston 3014 W. Charleston 3016 W. Charleston
May 25, 202608:00 - May 26, 202617:00 PDT
Update - The video wall is currently unavailable. The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 20, 2026 - 14:39 PDT
Identified - The AV Services team is working with the vendor to resolve a hardware issue in the video wall.
May 18, 2026 - 13:46 PDT
Investigating - The video wall in the forum at 625 Shadow Lane (MEB) has 2 panels that are not working as expected. The AV Services team is aware and working to resolve.
May 18, 2026 - 08:01 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Completed -
The scheduled maintenance has been completed.
May 21, 07:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 7:30 a.m. on Thursday, May 21, computers at all locations will have a security update applied. This update occurs in the background and should not impact daily operations.
If you experience any issues after this maintenance, please reboot your computer prior to contacting the SOM Help Desk.
May 19, 15:25 PDT
Completed -
The scheduled maintenance has been completed.
May 21, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 20:00 PDT
Scheduled -
On Wednesday, May 20 from 8:00 p.m. to 11:59 p.m., maintenance will occur on our VDI environment. Access to the VDI environment will be unavailable during this time.
If you are unable to access VDI after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
May 19, 12:41 PDT
May 20, 2026
Unresolved incident: Video Wall Display Issue - 625 Shadow Lane.
Resolved -
Phone service at 2724 N. Tenaya has been restored.
May 18, 16:15 PDT
Update -
SOM IT and Cox continue to investigate intermittent issues involving phone reboots and calls dropping during transfers. To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.
Apr 29, 16:18 PDT
Investigating -
As of Tuesday, April 28 at 11:45 a.m., the phones at 2724 N. Tenaya are not working as expected.
SOM IT is working with Cox Communications to resolve the issue.
Apr 28, 13:43 PDT
Resolved -
SOM IT has received a report that multiple rooms at 625 Shadow Lane (MEB) are experiencing microphone issues. The AV Services team is aware and working to resolve.
Microphones at 625 Shadow Lane are now working as expected.
May 18, 07:48 PDT
Completed -
The scheduled maintenance has been completed.
May 14, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 PDT
Scheduled -
On Thursday, May 14th from 10:00 p.m. to 11:00 p.m., network maintenance will take place. No disruption to service is expected. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
May 12, 15:30 PDT
Resolved -
Phone services are now working as expected. No further incidents have been reported.
May 12, 14:55 PDT
Investigating -
SOM IT has received reports of phones being down at multiple locations. SOM IT is working with the vendor to restore service.
Confirmed impacted locations: 6375 W. Charleston 1707 W. Charleston Suite 190 2724 N. Tenaya
If you are experiencing phone issues at a different location, please notify SOM IT with your location, phone number, and brief description of the issue.
May 12, 10:23 PDT