School of Medicine Shared Services Status Page

All Systems Operational

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.47 % uptime
Today
625 Shadow Lane Operational
90 days ago
96.91 % uptime
Today
700 Shadow Lane Operational
90 days ago
100.0 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.94 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.99 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Server Maintenance Nov 15, 2025 21:00 - Nov 16, 2025 03:00 PST

From 9:00 p.m. on Saturday, November 15 to 3:00 a.m. on Sunday, November 16, server maintenance will be performed. Access to resources including applications, printing and Epic will be intermittent during this time.

If you experience any issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 13, 2025 - 13:23 PST

Computer Updates - 3010 & 3016 W. Charleston Nov 16, 2025 19:00 - Nov 17, 2025 07:00 PST

Between 7:00 p.m. Sunday, November 16, and 7:00 a.m. Monday, November 17, all computers at 3010 and 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Posted on Nov 13, 2025 - 16:12 PST

Network Maintenance - 3010, 3014, & 3016 W. Charleston Nov 16, 2025 21:00-22:00 PST

Between 9:00 p.m. and 10:00 p.m. on Sunday, November 16, wireless network maintenance will take place at 3010, 3014, & 3016 W. Charleston. You may experience intermittent connectivity issues during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Posted on Nov 13, 2025 - 15:09 PST

Phone Maintenance - 3016 W. Charleston Nov 17, 2025 07:00-08:00 PST

Between 7:00 a.m. and 8:00 a.m. on Monday, November 17, phone maintenance will take place at 3016 W. Charleston. Phone service will be unavailable during this time.
Posted on Nov 13, 2025 - 17:15 PST

Computer Updates - 1701 W. Charleston Nov 17, 2025 19:00 - Nov 18, 2025 07:00 PST

Between 7:00 p.m. Monday, November 17, and 7:00 a.m. Tuesday, November 18, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Posted on Nov 13, 2025 - 13:20 PST

Network Maintenance - 1701 W. Charleston Nov 17, 2025 21:00-22:00 PST

Between 9:00 p.m. and 10:00 p.m. on Monday, November 17, wireless network maintenance will take place at 1701 W. Charleston. You may experience intermittent connectivity issues during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Posted on Nov 13, 2025 - 15:21 PST

Video Wall Inspection - 625 Shadow Lane Nov 18, 2025 08:00-17:00 PST

On Tuesday, November 18 at 8:30 a.m., an annual inspection of the MEB forum’s video wall will take place. This work will include lowering and raising the wall, the use of a lift, and inspections of related equipment in suite 303.

Please use caution in these areas and take note of any cones or signs indicating the active work space.

The video wall and forum lectern will not be useable until this work is complete.
Posted on Nov 14, 2025 - 08:03 PST

Computer Updates - Multiple Locations Nov 18, 2025 19:00 - Nov 19, 2025 07:00 PST

Between 7:00 p.m. Tuesday, November 18, and 7:00 a.m. Wednesday, November 19, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

625 Shadow
700 Shadow
5320 S. Rainbow

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Posted on Nov 14, 2025 - 08:19 PST

Wireless Network Maintenance - Multiple Locations Nov 18, 2025 21:00-22:00 PST

Between 9:00 p.m. and 10:00 p.m. on Tuesday, November 18, wireless network maintenance will take place at the following locations:

5320 S. Rainbow
625 Shadow Ln.
6375 W. Charleston
700 Shadow Ln

You may experience intermittent connectivity issues during this time.

If you experience issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk.
Posted on Nov 14, 2025 - 08:07 PST
Nov 15, 2025

No incidents reported today.

Nov 14, 2025
Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 PST
Scheduled - From 9:00 p.m. to 11:00 p.m. on Friday, November 14, we will be performing server maintenance. During this time there will be intermittent interruptions in services. If you experience issues after the maintenance is complete, please reboot your computer before contacting the SOM Help Desk.
Nov 14, 08:19 PST
Network Maintenance - 3196 S. Maryland
Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 PST
Scheduled - From 2:00 a.m. to 8:00 a.m. on Friday, November 14, network maintenance will take place at 3196 S. Maryland. During this window, services including network access, phones, printing, and internet connectivity will be unavailable. If you experience issues after the maintenance is complete, please reboot your computer before contacting the SOM Help Desk.
Nov 12, 08:17 PST
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Nov 14, 07:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled - Between 7:00 p.m. Thursday, November 13 and 7:00 a.m. Friday, November 14, all computers at multiple locations will have computer updates applied.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Nov 10, 08:47 PST
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled - Between 7:00 p.m. Thursday, November 13, and 7:00 a.m. Friday, November 14, all computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

3010 W. Charleston > Space and Facilities
3014 W. Charleston
6375 W. Charleston

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Nov 13, 17:02 PST
Nov 13, 2025
Window shades not functional - 625 Shadow Lane, room 234
Resolved - The window shades in room 234 at 625 Shadow Lane are functioning as expected
Nov 13, 13:27 PST
Investigating - The window shades in room 234 at 625 Shadow Lane are not functioning as expected. Facilities is actively working with the appropriate teams to fix the issue. Please do not touch or adjust the shades until the problem is resolved.
Nov 7, 14:23 PST
Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 PST
Scheduled - From 9:00 p.m. to 11:00 p.m. on Thursday, November 13, we will be performing server maintenance. During this time there will be intermittent interruptions in services. If you experience issues after the maintenance is complete, please reboot your computer before contacting the SOM Help Desk.
Nov 12, 10:26 PST
Cox Network Maintenance - 3196 S Maryland Pkwy
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Thursday, November 13, network maintenance will take place at 3196 S Maryland Pkwy. Network services will be unavailable during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Nov 10, 08:44 PST
Computer Updates - 1524 Pinto & 1707 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 PST
Scheduled - Between 7:00 p.m. Wednesday, November 12 and 7:00 a.m. Thursday, November 13, all computers at 1524 Pinto and 1707 W. Charleston will have computer updates applied.

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Nov 10, 08:53 PST
Nov 12, 2025
Holiday IT Rotation Change - November 11
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 08:00 PST
Scheduled - The weekly clinic IT rotations originally scheduled for Tuesday, November 11 will be completed on Wednesday, November 12 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.

Impacted Locations
1701 W. Charleston
Nov 7, 11:16 PST
Intermittent Phone Issues - 700 Shadow Lane
Resolved - Intermittent phone service at 700 Shadow Lane has been resolved.

If you are still experiencing an issue, please contact the SOM Help Desk
Nov 12, 09:13 PST
Investigating - As of 10:00 a.m. on Monday, November 10, some phones at 700 Shadow Lane are experiencing intermittent issues making outbound calls. The SOM IT team is aware and currently working with Cox Communications to restore service.
Nov 10, 14:08 PST
Computer Updates - Multiple Locations
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 PST
Scheduled - Between 7:00 p.m. Tuesday, November 11 and 7:00 a.m. Wednesday, November 12, all computers at multiple locations will have computer updates applied.

Impacted Locations
5320 S. Rainbow
625 Shadow Lane
6375 W. Charleston
700 Shadow Lane

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Nov 7, 08:30 PST
Nov 11, 2025
Nov 10, 2025
Computer Updates - 3010 & 3016 W. Charleston
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 PST
Scheduled - Between 7:00 p.m. Sunday, November 9 and 7:00 a.m. Monday, November 10, all computers at 3010 and 3016 W. Charleston will have computer updates applied.

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.
Nov 6, 15:40 PST
Nov 9, 2025
Nov 8, 2025

No incidents reported.

Nov 7, 2025
Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 PST
Scheduled - From 9:00 p.m. to 10:00 p.m. on Friday, November 7, network maintenance will take place. During this window, network access and internet connectivity will be intermittently unavailable.
Nov 6, 09:31 PST
Computer Updates - Test Group
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 PST
Scheduled - Between 7:00 p.m. Thursday, November 6 and 7:00 a.m. Friday, November 7, all computers in our test group will have computer updates applied.

The test group includes:
All of 3014 W. Charleston
All of 6375 W. Charleston
Space and Facilities Department - multiple locations
Information Technology Department - multiple locations
Nov 6, 15:45 PST
Nov 6, 2025
Nov 5, 2025
Credit card readers not working as expected
Resolved - Credit card readers are now performing as expected.

If you are still experiencing an issue, please reboot the device prior to contacting the SOM Help Desk.
Nov 5, 11:33 PST
Investigating - UNLV Health MedEpay reported possible issue with payment processing after an overnight update impacting credit card readers. If you encounter an issue using a credit card reader, please reboot the computer connected to the credit card reader prior to contacting the SOM Help Desk.
Nov 5, 09:47 PST
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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