Investigating - Phone service is not working as expected. There is an intermittent audio issue impacting the ability for callers to hear staff after resuming an on-hold call.
SOM IT is working with Cox to resolve the issue.
Jul 06, 2026 - 16:14 PDT
Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.
Date: Tuesday, August 18 - Wednesday, August 19 Time: 7:00 p.m. - 7:00 a.m. Impact: 1524 Pinto Lane
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues. Posted on
Aug 17, 2026 - 10:46 PDT
Date: Wednesday, August 19 - Thursday, August 20 Time: 7:00 p.m. - 7:00 a.m. Impact: 4000 E. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues. Posted on
Aug 18, 2026 - 09:43 PDT
Resolved -
No further issues have been reported.
Aug 18, 08:10 PDT
Monitoring -
On Monday, August 17, Calls to the Pediatric Surgery main line (702-650-2500) were routing directly to voicemail for the Medical Professional, Appointments, and Referral & Authorization queues. SOM IT has implemented a fix and is monitoring the issue.
Aug 17, 16:51 PDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:00 PDT
Scheduled -
Date: Monday, August 17 - Tuesday, August 18 Time: 7:00 p.m. - 7:00 a.m. Impact: 1701 W. Charleston, Pediatrics & Family Medicine
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:33 PDT
Resolved -
At 4:08 p.m. Monday, August 17, there was a brief network outage at at 1400 S. Nellis impacting VPN connections. The network is currently working as expected and SOM IT is monitoring the issue.
Aug 17, 16:35 PDT
Completed -
The scheduled maintenance has been completed.
Aug 17, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 PDT
Scheduled -
Date: Sunday, August 16 - Monday, August 17 Time: 7:00 p.m. - 7:00 a.m. Impact: 3014 W. Charleston
Required Windows 25H2 updates will be pushed to all computers. Ensure your computer is powered on and your work is saved. Your computer may reboot several times during this update.
Any computer that is offsite or powered off will receive the updates the next time it is on our network.
SOM IT will be on-site the following morning to assist with any issues.
Aug 14, 09:32 PDT
Resolved -
The video wall is now performing as expected.
Aug 14, 14:15 PDT
Investigating -
As of 12:40 p.m. on Wednesday, August 12, the video wall at MEB is not performing as expected. SOM AV Services is aware and working with OIT to correct the issue. There is no ETA at this time.
Aug 12, 12:52 PDT
Resolved -
At approximately 1:40 p.m., there was a brief network outage that impacted multiple locations. Services are back online. SOM IT is monitoring the situation.
Aug 14, 14:11 PDT
Completed -
The scheduled maintenance has been completed.
Aug 13, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled -
Computers at the following locations will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
3014 W. Charleston 6375 W. Charleston
If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.
Aug 11, 16:18 PDT
Completed -
The scheduled maintenance has been completed.
Aug 12, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 PDT
Scheduled -
Network maintenance will be performed by Cox Communications. Services will be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Aug 10, 08:13 PDT
Resolved -
All Traka boxes are working as expected and service has been restored.
Aug 4, 14:30 PDT
Investigating -
The Traka boxes are currently experiencing long delays when checking keys and other items in and out. SOM IT is aware and investigating.
Aug 3, 13:43 PDT
Completed -
The scheduled maintenance has been completed.
Aug 4, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 02:00 PDT
Scheduled -
Date: Tuesday, August 4 Time: 2:00 a.m. - 8:00 a.m. Impact: 4000 E. Charleston
Network maintenance will be performed by Cox Communications. Services may be unavailable during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Jul 31, 08:56 PDT