Shared Services Status
UMC NetScaler Remote Access for Epic
Monitoring - The UMC NetScaler website for remote access into Epic will remain unavailable. UMC team expects to have an update in early September. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations. We will continue to monitor the issue and post an update if there are changes.
Jul 19, 08:22 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 29, 14:32 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 28, 08:21 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 25, 08:06 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 24, 07:53 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 23, 15:20 PDT
Update - The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Jun 22, 08:45 PDT
Identified - UMC is still actively working on their NetScaler website for remote access into Epic. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations. We will provide further updates as available from UMC.
Jun 21, 09:30 PDT
Update - UMC Teams continue to troubleshoot the issue causing intermittent EPIC access via the PRD Hyperspace continues.

If you encounter an issue accessing EPIC through PRD Hyperspace, please use the UMC NetScaler website: https://umccitrix.umcsn.com/logon/LogonPoint/index.html
May 28, 09:36 PDT
Investigating - Access to Epic PRD Hyperspace is experiencing intermittent issues. UMC, EHR, and IT teams are aware of the issue.

If you encounter an issue accessing Epic, please use the UMC NetScaler website instead.

NetScaler: https://umccitrix.umcsn.com/logon/LogonPoint/index.html
May 17, 08:53 PDT

About This Site

Welcome to the UNLV School of Medicine Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the UNLV School of Medicine Help Desk at 702-895-0451 or send an email to help@medicine.unlv.edu.

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Medicine IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
95.59 % uptime
Today
1001 Shadow Lane Operational
10530 Discovery Drive Operational
1524 Pinto Lane Operational
1701 W. Charleston Boulevard Operational
1707 W. Charleston Boulevard Operational
2040 W. Charleston Boulevard Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3150 N. Tenaya Way Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Boulevard Operational
4505 S. Maryland Parkway Operational
5380 S. Rainbow Boulevard Operational
630 S. Rancho Drive Operational
6375 W. Charleston Boulevard Operational
5320 S. Rainbow Operational
90 days ago
95.59 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 19, 2021

No incidents reported today.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
3196 S. Maryland Pkwy Scheduled Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - Between 9:00 p.m. Thursday, October 14 and 3:00 a.m. Friday, October 15, 3196 S. Maryland Pkwy phone and network services will experience intermittent outages due to a scheduled upgrade by Cox Communications. If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Oct 13, 09:09 PDT
Oct 14, 2021
3196 S. Maryland Pkwy Scheduled Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:01 PDT
Scheduled - Between 9:00 p.m. Wednesday October 13 and 3:00 a.m. on Thursday, October 14, 3196 S. Maryland Pkwy phone and network services will experience intermittent outages due to a scheduled upgrade by Cox Communications. If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Oct 12, 08:02 PDT
Oct 13, 2021
VPN Maintenance 7 p.m. - 8 p.m. Wednesday, October 13
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 PDT
Scheduled - Between 7 p.m. and 8 p.m. on Wednesday, October 13, changes will occur that will impact some users who use off-site laptops to access the VPN. These users have been notified via email.

The change will allow these users to access sites that require a connection from the UNLV Medicine network.

If you are connected to the VPN during this maintenance time, you may be temporarily disconnected. If this occurs, please try reconnecting.
Oct 12, 13:20 PDT
1524 Pinto Lane 3rd floor Scheduled Phone Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 08:52 PDT
Scheduled - Between 5 p.m. and 7 p.m. Tuesday, October 12 the 1524 Pinto Lane 3rd floor phone service will experience intermittent outages due to scheduled equipment replacement by Cox Communications. SOM IT will be onsite to test phone service once work is complete.
Oct 12, 13:15 PDT
3196 S. Maryland Pkwy Scheduled Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 13, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:03 PDT
Scheduled - Between 9:00 p.m. Tuesday October 12 and 3:00 a.m. Wednesday, October 13, 3196 S. Maryland Pkwy phone and network services will experience intermittent outages due to a scheduled upgrade by Cox Communications. If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Oct 11, 10:33 PDT
Oct 12, 2021
1524 Pinto Lane 3rd floor Scheduled Phone Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 13:09 PDT
Scheduled - Between 6 a.m. and 8 a.m. Tuesday, October 12 the 1524 Pinto Lane 3rd floor phone service will experience intermittent outages due to scheduled equipment replacement by Cox Communications. SOM IT will be onsite to test phone service once work is complete.
Oct 11, 16:52 PDT
Phone outage at 1707 W. Charleston Plastics and General Surgery clinics
Resolved - At 9 a.m. 1707 W. Charleston clinics, Plastic Surgery and General Surgery, phone service was restored. The outage was due to a failed power supply.
Oct 12, 09:15 PDT
Identified - At 8 a.m. IT received reports that the 1707 W. Charleston clinics Plastic Surgery, suite 190, and General Surgery, suite 160, are experiencing a phone outage. IT is aware and working with Cox to restore service.
Oct 12, 08:47 PDT
Oct 11, 2021
Adobe Pro not working as expected
Resolved - The issue impacting older versions of Adobe Acrobat Pro is considered resolved. If you are still experiencing an issue, please review the instructions below depending on your location.

KSOM Users: Make an appointment for IT support https://tinyurl.com/3b2kd77e

UNLV Health Users: Updates will be automatically be installed in the coming weeks. Please submit a ticket if you need immediate access to Adobe Acrobat Pro, https://unlvsom.atlassian.net/servicedesk/
Oct 11, 16:49 PDT
Identified - Beginning at 10:30 a.m. Wednesday, September 1, Adobe Acrobat Pro is not launching as expected for some users. Adobe Pro will prompt some users for either a License Key or to complete an update. IT is aware of the issue and is currently working on a resolution.
Sep 2, 12:32 PDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021
5320 S. Rainbow Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 PDT
Scheduled - Between 1:00 a.m. and 3 a.m. on Saturday, October 9, the UNLV Health (Medicine) network environment will undergo maintenance. While an interruption of service is not expected, updates will be provided if a service will be down for a prolonged period of time.
Oct 7, 10:09 PDT
Oct 8, 2021
UNLV Health (Medicine) Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:01 PDT
Scheduled - Between 7:00 p.m. and 9:00 p.m. on Friday, October 8, the UNLV Health (Medicine) server environment will undergo maintenance. During this time you may experience intermittent interruption in wireless services. Updates will be provided if service is down for a prolonged period of time.
Oct 5, 16:06 PDT
Oct 7, 2021
5320 and 5380 S. Rainbow phone and network maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 PDT
Scheduled - Between 12:01 a.m. and 6:00 a.m. on Thursday, October 07, 2021, 5320 and 5380 S. Rainbow phone and network services will experience intermittent outages due to scheduled maintenance by Cox Communications. If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Oct 5, 09:38 PDT
Oct 6, 2021
UNLV Health after-hours answering service issue
Resolved - Between 7:30 p.m. and 8:15 p.m., incoming calls to main phone lines for UNLV Health clinics were not connecting to the after-hours answering service. Service has been restored and all call forwarding has been tested.
Oct 6, 20:25 PDT
5320 and 5380 S. Rainbow phone and network maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:00 PDT
Scheduled - Between 12:01 a.m. and 6:00 a.m. on Wednesday, October 06, 2021, 5320 and 5380 S. Rainbow phone and network services will experience intermittent outages due to scheduled maintenance by Cox Communications. If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Oct 5, 09:37 PDT
Oct 5, 2021

No incidents reported.

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