Identified - The issue with scheduled phone reporting is ongoing. SOM IT continues to work with Cox for a solution. This does not impact access to the supervisor console or any functionality of the phone service.
Workaround: Manually recreate the reports as needed
Sep 16, 2024 - 12:14 PDT
Investigating - As of 6:00 p.m. on Wednesday, September 4, the Cox Call Center reporting service is not working as expected. SOM IT is working with Cox Communications to resolve the issue.
Sep 05, 2024 - 11:10 PDT
Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.
UNLV School of Medicine Official
Operational
UNLV Health IT Services and Applications
Operational
UNLV School of Medicine IT Services and Applications
Operational
Locations
Operational
90 days ago
99.35
% uptime
Today
625 Shadow Lane
Operational
90 days ago
100.0
% uptime
Today
1001 Shadow Lane
Operational
1524 Pinto Lane
Operational
1701 W. Charleston Blvd
Operational
1707 W. Charleston Blvd
Operational
1720 S. Maryland Pkwy
Operational
90 days ago
99.98
% uptime
Today
2500 N. Hollywood Blvd
Operational
2724 N. Tenaya
Operational
90 days ago
92.43
% uptime
Today
3010 W. Charleston Blvd
Operational
3014 W. Charleston Blvd
Operational
3016 W. Charleston Blvd
Operational
3196 S. Maryland Pkwy
Operational
4000 E. Charleston Blvd
Operational
4505 S. Maryland Pkwy
Operational
5320 S. Rainbow Blvd
Operational
90 days ago
99.66
% uptime
Today
6375 W. Charleston Blvd
Operational
700 Shadow Lane
Operational
90 days ago
99.98
% uptime
Today
1640 East Flamingo Rd
Operational
90 days ago
99.98
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Between 7:00 a.m. and 8:00 a.m. on Tuesday, October 22, phone maintenance will take place at 4000 E. Charleston - Suite 220. Phone service will be down during this time. Posted on
Oct 21, 2024 - 16:30 PDT
Resolved -
At 6:15 p.m. on Friday, October 18, power was restored to 3196 S. Maryland Pkwy.
Oct 21, 06:58 PDT
Update -
At this time there is no impact to network connectivity. NV Energy is working to restore service.
Oct 18, 15:42 PDT
Investigating -
As of 2:34 p.m. on Friday, October 18, 3196 S. Maryland is experiencing a power outage. NV Energy is aware and is working to restore power.
Oct 18, 14:44 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 PDT
Scheduled -
Between 7:00 p.m. Thursday, October 17 and 7:00 a.m. Friday, October 18, all computers at multiple locations will have updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Impacted locations - 2724 N. Tenaya - 3196 S. Maryland - 4000 E. Charleston
Oct 16, 15:01 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 PDT
Scheduled -
Between 9:00 p.m. Thursday, October 17 and 12:00 a.m. Friday, October 18, network maintenance will occur at 1701 W. Charleston Blvd. You may experience intermittent connectivity issues with the following services during this time.
Completed -
The scheduled maintenance has been completed.
Oct 17, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, October 16 and 7:00 a.m. Thursday, October 17, all computers at 1524 Pinto and 1707 W. Charleston will have updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Oct 15, 10:15 PDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 PDT
Scheduled -
Between 7:00 p.m. Tuesday, October 15 and 7:00 a.m. Wednesday, October 16, all computers at multiple locations will have updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Impacted locations - 625 Shadow Lane - 700 Shadow Lane - 5320 S. Rainbow
Oct 14, 09:42 PDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:00 PDT
Scheduled -
Between 7:00 p.m. Monday, October 14 and 7:00 a.m. Tuesday, October 15, all computers at 1701 W. Charleston will have updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Oct 11, 13:35 PDT
Completed -
The scheduled maintenance has been completed.
Oct 14, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 PDT
Scheduled -
Between 7:00 p.m. Sunday, October 13, and 7:00 a.m. Monday, October 14, all computers at 3010 & 3016 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Oct 10, 12:38 PDT
Completed -
The scheduled maintenance has been completed.
Oct 13, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Scheduled -
Between 9:00 p.m. Saturday, October 12 and 3:00 a.m. Sunday, October 13, server maintenance will occur for all locations. You may experience intermittent connectivity issues with the following services during this time.
Completed -
The scheduled maintenance has been completed.
Oct 12, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 PDT
Scheduled -
From 9:00 p.m. to 11:59 p.m. on Friday, October 11, SOM IT will conduct network maintenance. No disruption to service is expected.
Oct 10, 16:58 PDT
Completed -
The scheduled maintenance has been completed.
Oct 11, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 PDT
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Friday, October 11, Cox Communications will perform network maintenance at multiple locations. Network access will be intermittent during this time.
Impacted locations: 625 Shadow Lane 700 Shadow Lane 1707 W. Charleston Blvd.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Oct 9, 07:31 PDT
Completed -
The scheduled maintenance has been completed.
Oct 11, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 19:00 PDT
Scheduled -
On Thursday, October 10 at 7:00 p.m., all computers at 4000 E. Charleston will be upgraded to the most current version of the Citrix Receiver. Please leave your computer turned on at the end of the day to allow this upgrade to take place.
If you experience any issues the following workday, please restart your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 8, 15:41 PDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 07:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, October 9 and 7:00 a.m. Thursday, October 10, all computers at 3014 W. Charleston and 6375 W. Charleston will have updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.
If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.
Oct 8, 15:39 PDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 PDT
Scheduled -
On Wednesday, October 9 at 7:00 p.m., all OB-GYN computers at 1707 W. Charleston will be upgraded to the most current version of the Citrix Receiver. Please leave your computer turned on at the end of the day to allow this upgrade to take place.
If you experience any issues the following workday, please restart your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 7, 08:46 PDT
Completed -
The scheduled maintenance has been completed.
Oct 8, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 19:00 PDT
Scheduled -
On Monday, October 7 at 7:00 p.m., all otolaryngology and surgery computers at 1701 W. Charleston will be upgraded to the most current version of the Citrix Receiver. Please leave your computer turned on at the end of the day to allow this upgrade to take place.
If you experience any issues the following workday, please restart your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 4, 11:19 PDT
Resolved -
Phone service was restored to 4000 E. Charleston. No other service outages have been experienced since 10:05 a.m.
Oct 7, 10:59 PDT
Update -
Phone service remains intermittent at this time. Cox Communications is working to resolve.
Oct 7, 09:09 PDT
Investigating -
Between 7:58 a.m. and 8:22 a.m. on Monday, October 7, there was a power interruption at 4000 E. Charleston Blvd. Network service has been restored, but phone service remains unavailable. SOM IT is working to restore phone services.
Oct 7, 08:44 PDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 PDT
Scheduled -
On Sunday, October 6 at 7:00 p.m., select computers at West Bay will be upgraded to the most current version of the Citrix Receiver. Please leave your computer turned on at the end of the day on Friday to allow this upgrade to take place.
Impacted groups - 3010 W. Charleston - 3014 W. Charleston - Administration - 3016 W. Charleston - Training - 3016 W. Charleston - SOM Finance
If you experience any issues the following workday, please restart your computer prior to contacting the SOM Help Desk at 702-895-0451.
Oct 4, 11:06 PDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:01 PDT
Scheduled -
From 9:00 p.m. on Sunday, October 6 to 3:00 a.m. on Monday, October 7, server maintenance will take place. There should be no impact to services or users.
Oct 4, 10:53 PDT