School of Medicine Shared Services Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2024 - 19:00 PDT
Scheduled - Between 7:00 p.m. Monday, March 18, and 7:00 a.m. Tuesday, March 19, all computers at 625 Shadow & 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Mar 18, 2024 19:00 - Mar 19, 2024 07:00 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
90 days ago
99.98 % uptime
Today
625 Shadow Lane Under Maintenance
90 days ago
99.95 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Under Maintenance
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
100.0 % uptime
Today
6375 W. Charleston Blvd Operational
700 Shadow Lane Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Between 2:00 a.m. and 8:00 a.m. on Tuesday, March 19, Cox Communications will perform network maintenance at the following locations. Network and phone access will be intermittent during this time.

Impacted Locations:
1524 Pinto Lane
1701 W. Charleston Blvd.
1707 W. Charleston Blvd.
625 Shadow Lane

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.

Posted on Mar 15, 2024 - 08:21 PDT
Computer Maintenance - Multiple Locations Mar 19, 2024 19:00 - Mar 20, 2024 07:00 PDT
Between 7:00 p.m. Tuesday, March 19, and 7:00 a.m. Wednesday, March 20, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.

Impacted Locations:
3196 S. Maryland
5320 S. Rainbow
6375 W. Charleston

Posted on Mar 15, 2024 - 08:43 PDT
Computer Updates - 700 Shadow Ln. and 1707 W. Charleston Mar 20, 2024 19:00 - Mar 21, 2024 07:00 PDT
Between 7:00 p.m. Wednesday, March 20, and 7:00 a.m. Thursday, March 21, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the installation is complete.

700 Shadow
1707 W. Charleston

Posted on Mar 18, 2024 - 08:09 PDT
Past Incidents
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, March 17, and 7:00 a.m. Monday, March 18, all computers at 3010 & 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.

Mar 13, 11:28 PDT
Mar 17, 2024
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - Incorrect date in post. Corrected post forthcoming.
Mar 15, 08:42 PDT
Scheduled - Between 7:00 p.m. Tuesday, March 19, and 7:00 a.m. Wednesday, March 20, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.

Impacted Locations:
3196 S. Maryland
5320 S. Rainbow
6375 W. Charleston

Mar 19, 19:00 PDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, March 13 and 7:00 a.m. Thursday, March 14, all computers at 3014 W. Charleston and 6375 W. Charleston will have updates applied. If a computer is not online during the maintenance window, it will receive the update when it is online and connected to the UNLV Health network. It will prompt that the computer will reboot in 4 hours.

This update will only apply to computers running Windows 10 22H2. Computers running an older version will not have updates this month. We will be planning to update all computers to this version next month.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.

Mar 12, 09:42 PDT
Mar 13, 2024
Resolved - The power outage at 1707 W. Charleston have been resolved. Remote desktops are restored.

If you are unable to connect to your remote desktop or experience other issues, please contact the SOM Help Desk.

Mar 13, 12:57 PDT
Identified - At 12:31 p.m. Wednesday, March 13, the 1707 W. Charleston location had a power issue impacting remote desktops. IT is aware and working with Facilities to restore service.
Mar 13, 12:35 PDT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Completed - The scheduled maintenance has been completed.
Mar 8, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Friday, March 8, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.

Mar 7, 08:40 PST
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 18:33 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:33 PST
Scheduled - Between 7:00 p.m. on Wednesday, March 6 and 7:00 a.m. on Thursday, March 7, all computers at 700 Shadow Lane will be upgraded to Windows 22H2. Please ensure that your computer is powered on and that all of your work is saved. Computers will reboot multiple times during the process.

SOM IT technicians will be at this location the following day to address any issues that may arise as a result of the update.

Mar 5, 06:51 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Wednesday, March 6, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.

Mar 4, 09:45 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 PST
Scheduled - Between 7:00 p.m. on Tuesday, March 5 and 7:00 a.m. on Wednesday, March 6, all faculty affairs, research, compliance, and SOM human resources computers at 1701 W. Charleston will be upgraded to Windows 22H2. Please ensure that your computer is powered on and that all of your work is saved. Computers will reboot multiple times during the process.

SOM IT technicians will be at this location the following day to address any issues that may arise as a result of the update.

Mar 5, 10:17 PST
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 19:00 PST
Scheduled - Between 7:00 p.m. on Monday, March 4 and 7:00 a.m. on Tuesday, March 5, all SOM employee computers at 625 Shadow Lane will be upgraded to Windows 22H2. Please ensure that your computer is powered on and that all of your work is saved. Computers will reboot multiple times during the process.

This does not include classroom or conference room computers.

SOM IT technicians will be at this location the following day to address any issues that may arise as a result of the update.

Feb 29, 09:07 PST
Mar 4, 2024
Resolved - Viewpoint is now syncing normally with Epic.
Mar 4, 12:36 PST
Identified - As of Friday, March 1, patient data between Viewpoint and Epic is not syncing as expected. The current workaround is for the Sonographer to manually create the patient exams on the ultrasound. SOM IT is aware and working with UMC to resolve the issue.
Mar 1, 14:54 PST
Completed - The scheduled maintenance has been completed.
Mar 4, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 02:00 PST
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Monday, March 4, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk at 702-895-0451.

Feb 29, 14:08 PST
Resolved - Reported at 7:30 a.m. Monday, March 4, phone service for 1701 W. Charleston suite 290 was offline. At 7:40 a.m. Monday, March 4, service was restored.
Mar 4, 07:44 PST
Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 19:00 PST
Scheduled - Between 7:00 p.m. on Sunday, March 3 and 7:00 a.m. on Monday, March 4, all SOM administration and finance computers at 3014 and 3016 W. Charleston will be upgraded to Windows 22H2. Please ensure that your computer is powered on and that all of your work is saved. Computers will reboot multiple times during the process.

SOM IT technicians will be at this location the following day to address any issues that may arise as a result of the update.

Feb 29, 09:05 PST