School of Medicine Shared Services Status Page
Investigating - As of 3:15 p.m. on Thursday, July 10, the camera in the 190G classroom at 1701 W. Charleston is not working as expected. AV Services is aware of the issue and is investigating.
Jul 10, 2025 - 16:54 PDT
Investigating - As of 7:45 a.m. on Wednesday, July 2, the video wall at MEB is not performing as expected. There is one faulty tile display in the wall. SOM AV Services is aware and working with the vendor to schedule service. There is no ETA at this time.
Jul 02, 2025 - 08:06 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Partial Outage
90 days ago
99.92 % uptime
Today
625 Shadow Lane Operational
90 days ago
99.84 % uptime
Today
700 Shadow Lane Operational
90 days ago
99.86 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Partial Outage
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
99.93 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.89 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
100.0 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Completed - The scheduled maintenance has been completed.
Jul 11, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 PDT
Scheduled - From 7:00 p.m. Thursday, July 10 to 7:00 a.m. Friday, July 11, network maintenance will take place at multiple locations.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston

Jul 9, 10:21 PDT
Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:00 PDT
Scheduled - From 7:00 p.m. Wednesday, July 9 to 7:00 a.m. Thursday, July 10, network maintenance will take place at 1524 Pinto and 1707 W. Charleston.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 8, 10:30 PDT
Jul 9, 2025
Resolved - All printers at 2724 N. Tenaya are now working as expected.
Jul 9, 12:34 PDT
Investigating - As of 8:30 a.m. on Wednesday, July 9, multiple printers at 2724 N. Tenaya are not working as expected. SOM IT is aware and is investigating.

Impacted printers: prn2057, prn2059, prn2067

Jul 9, 09:03 PDT
Resolved - SOM IT is no longer receiving reports of the WerFault error message pop up.

If you are still experiencing this issue, please apply fix using the instructions linked below, or contact the SOM Help Desk for further assistance.

Fix instructions: https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/2746089489

Jul 9, 09:06 PDT
Monitoring - SOM IT now has a fix for the WerFault Error pop up message.

The install will take a few minutes and will force your computer to reboot.
Please be sure to save any work you may have open prior to completing this installation.

Please follow these simple instructions to apply the fix:

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/2746089489

Jul 1, 13:20 PDT
Investigating - On Tuesday, July 1, we received multiple reports of computers showing a "WerFault.exe" error. SOM IT is currently investigating.

You can close the window but it will reappear. An update will be provided once a solution is identified.

Jul 1, 10:28 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 PDT
Scheduled - From 7:00 p.m. Tuesday, July 8 to 7:00 a.m. Wednesday, July 9, network maintenance will take place at multiple locations.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Impacted Locations
625 Shadow Lane
700 Shadow Lane
5320 S. Rainbow
6375 W. Charleston

Jul 7, 16:05 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 05:30 PDT
Scheduled - Prior to 6:00 a.m. on Wednesday, July 9, there will be a brief planned power outage at 2724 N. Tenaya. This outage is estimated to last 20-30 minutes.

Please ensure your work is saved and your computer is powered off at the end of the day today.

SOM IT will be onsite on Wednesday morning to address any potential issues.

Jul 8, 16:20 PDT
Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:00 PDT
Scheduled - From 7:00 p.m. Monday, July 7 to 7:00 a.m. Tuesday, July 8, network maintenance will take place at 1701 W. Charleston.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 3, 16:18 PDT
Jul 7, 2025
Resolved - As of 1:35 p.m., the microphones are working as expected.
Jul 7, 15:57 PDT
Investigating - As of 9:59 a.m. on Monday, July 7, the classroom microphones at MEB are not working as expected. SOM AV Services is aware and working to resolve the issue.
Jul 7, 10:28 PDT
Resolved - SOM IT has received multiple reports of unexpected print jobs at 3010, 3014, and 3016 W. Charleston.

This issue has been resolved. If you receive an unexpected print job after 10:00 on Monday, July 7, please contact the SOM Help Desk immediately.

Jul 7, 10:30 PDT
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled - From 7:00 p.m. Sunday, July 6 to 7:00 a.m. Monday, July 7, network maintenance will take place at 3010, 3014 & 3016 W. Charleston, and 625 Shadow Lane (AV equipment only).

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 3, 16:05 PDT
Jul 6, 2025
Jul 5, 2025

No incidents reported.

Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 07:00 PDT
Scheduled - The weekly IT rotations originally scheduled for Friday, July 4 will be completed on Thursday, July 3 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston

Jul 1, 11:57 PDT
Jul 3, 2025
Completed - The scheduled maintenance has been completed.
Jul 3, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, July 2 and 7:00 a.m. Thursday, July 3, updates will be applied to all conference room and executive office AV computers at multiple locations. These are the computers that support wall-mounted displays.
Impacted Locations
1524 Pinto
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston
Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Jun 30, 11:45 PDT
Jul 2, 2025
Resolved - Power has been restored to all buildings. If you experience any issues with your computer, please restart before contacting the SOM Help Desk.
Jul 2, 07:26 PDT
Identified - NV Energy is working to restore power outages impacting several locations. Please be patient as sites may experience power loss or intermittent fluctuations. Where possible generators or batteries are providing supplemental power to specific equipment.

Known impacted locations:
700 Shadow Lane
625 Shadow Lane * Power restored
1524 Pinto Lane

If you experience any issues when power is restored, please restart your computer prior to contacting the SOM Help Desk.

Jul 1, 17:09 PDT
Update - Nevada energy has advised that power should be restored within 15 to 20 minutes (by 4:50 PM) at the MEB location.
Jul 1, 16:39 PDT
Investigating - Starting at 3:54 p.m. on Tuesday, July 1, a power outage was reported at the following locations:
700 Shadow Ln
625 Shadow Ln - operating on generator
1524 Pinto Ln - operating on battery
If you experience any issues, please restart your computer prior to contacting the SOM Help Desk.

Jul 1, 16:06 PDT
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:00 PDT
Scheduled - Between 7:00 p.m. Tuesday, July 1 and 7:00 a.m. Wednesday, July 2, updates will be applied to all conference room and executive office AV computers at 5320 S. Rainbow and 700 Shadow. These are the computers that support wall-mounted displays.

Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Jun 27, 11:47 PDT
Completed - The scheduled maintenance has been completed.
Jul 2, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:00 PDT
Scheduled - At 5:00 a.m. on Wednesday, July 2, Meraki Cameras will receive a firmware upgrade. The cameras will continue to record aside from a minute-long reboot.
Jul 1, 12:09 PDT
Jul 1, 2025
Resolved - This incident has been resolved.
Jul 1, 16:20 PDT
Monitoring - As of 3:14 p.m. Tuesday, July 1, there was an unplanned fiber interruption with Cox service at multiple locations. Service has been restored and SOM IT is monitoring the situation.
Impacted Locations:
1524 Pinto Ln
4000 E. Charleston
5320 S. Rainbow
3196 S. Maryland
1701, 1707, 3010, 3014, 3016, and 6375 W. Charleston
If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Jul 1, 15:46 PDT
Resolved - From 2:49 p.m. to 2:52 p.m. on Tuesday, July 1, the following locations were impacted by brief power interruptions.

1524 Pinto Lane
4000 E. Charleston
625 Shadow Lane

Jul 1, 15:12 PDT
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 PDT
Scheduled - From 9:00 p.m. to 11:00 p.m. on Monday, June 30, network maintenance will take place at multiple locations. There will be intermittent interruptions to the following services during this time.

Applications
File services
Internet access
Print services

Impacted locations
1720 S. Maryland
2500 N. Hollywood
1001 Shadow

Jun 27, 11:52 PDT
Jun 30, 2025
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, June 29 and 7:00 a.m. Monday, June 30, updates will be applied to all conference room and executive office AV computers at 6375 W. Charleston. These are the computers that support wall-mounted displays.

Please ensure that the computers are online and that all work is saved. The computers will automatically reboot when the installation is complete.

If you experience any issues with a computer, please reboot before contacting the SOM Help Desk.

Jun 27, 11:50 PDT
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 PDT
Scheduled - From Saturday, June 28 to Sunday, June 29, the parking lot of 1701 W. Charleston will be closed for maintenance. 1701 W. Charleston will be inaccessible both days. The parking lot will reopen the morning of Monday, June 30.
Jun 27, 15:04 PDT
Jun 29, 2025