School of Medicine Shared Services Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 21:00 PDT
Scheduled - From 9:00 p.m. Friday, June 21 until 9:00 p.m. Sunday, June 23, the wireless network infrastructure will undergo updates. During the maintenance window there is no anticipated outage of service.
Jun 21, 2024 21:00 - Jun 23, 2024 21:00 PDT
Update - The intermittent phone connectivity issue has expanded to impact all suites at 1707 W. Charleston. SOM IT continues to work with Cox Communications to restore service.
Jun 20, 2024 - 14:17 PDT
Investigating - As of 10:05 a.m. on Thursday, June 20, the phone service at 1707 W. Charleston, suite 120, is experiencing intermittent connectivity. SOM IT is working with Cox Communications to restore service.
Jun 20, 2024 - 10:57 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Under Maintenance
UNLV School of Medicine IT Services and Applications Under Maintenance
Locations Partial Outage
90 days ago
99.85 % uptime
Today
625 Shadow Lane Operational
90 days ago
99.81 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Partial Outage
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.61 % uptime
Today
6375 W. Charleston Blvd Operational
700 Shadow Lane Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Computer Maintenance - 3196 S. Maryland & 5320 S. Rainbow Jun 25, 2024 19:00 - Jun 26, 2024 07:00 PDT
Between 7:00 p.m. Tuesday, June 25, and 7:00 a.m. Wednesday, June 26, all computers at 3196 S. Maryland and 5320 S. Rainbow will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Posted on Jun 21, 2024 - 12:52 PDT
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 19:00 PDT
Scheduled - Between 7:00 p.m. Thursday, June 20, and 7:00 a.m. Friday, June 21, all computers at 1524 Pinto and 4000 E. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Jun 18, 09:55 PDT
Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:00 PDT
Scheduled - The weekly clinic IT rotations originally scheduled for Wednesday, June 19, will be completed on Tuesday, June 18 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.
Impacted Locations:
3196 S. Maryland
5320 S Rainbow
6375 W. Charleston

Jun 17, 08:05 PDT
Completed - The scheduled maintenance has been completed.
Jun 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, June 19, and 7:00 a.m. Thursday, June 20, all computers at 700 Shadow and
1707 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Jun 17, 08:02 PDT
Jun 19, 2024
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 PDT
Scheduled - Between 7:00 p.m. Monday, June 17, and 7:00 a.m. Tuesday, June 18, all computers at 625 Shadow Lane and 1701 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Jun 13, 09:53 PDT
Jun 17, 2024
Resolved - As of 2:05 p.m. on Monday, June 17, the projector in room 235 at 625 Shadow Lane is working as expected.
Jun 17, 14:13 PDT
Investigating - As of 1:19 p.m. on Monday, June 17, the projector in room 235 at 625 Shadow Lane is not working as expected. AV Services is diagnosing the issue.
Jun 17, 13:26 PDT
Completed - The scheduled maintenance has been completed.
Jun 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, June 16, and 7:00 a.m. Monday, June 17, all computers at 3010 & 3016 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Jun 13, 07:23 PDT
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 PDT
Scheduled - Between 9:00 p.m. on Saturday, June 15 and 3:00 a.m. on Sunday, June 16, SOM IT will perform server maintenance. This maintenance will impact all services at all locations, including the following.

File shares

Printing

Sage

ViewPoint

Remote connections via VPN may also be intermittent during this time.

If you experience issues after this maintenance, please reboot your computer prior to contacting the SOM Help Desk.

Jun 13, 09:38 PDT
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 PDT
Scheduled - Between 9:00 p.m. Friday, June 14, and 3:00 a.m. Saturday, June 15, network maintenance will take place at all UNLV Health locations. All services will be impacted intermittently during this time. VPN connections should not be used during the maintenance window.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.

Jun 12, 15:33 PDT
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p.m. on Thursday, June 13, network upgrades will take place at 1524 Pinto and 4000 E. Charleston. Wi-Fi access will be intermittent during this time.

If you experience any issues after this maintenance window, please reboot your computer before contacting the SOM Help Desk.

Jun 6, 11:56 PDT
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, June 12, and 7:00 a.m. Thursday, June 13, all computers at 3014 W. Charleston and 6375 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

Jun 11, 09:05 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p.m. on Wednesday, June 12, network upgrades will take place at multiple locations. Wi-Fi access will be intermittent during this time.

If you experience any issues after this maintenance window, please reboot your computer before contacting the SOM Help Desk.

Impacted locations:
- 625 Shadow Lane
- 700 Shadow Lane
- 1707 W. Charleston

Jun 6, 11:55 PDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p.m. on Tuesday, June 11, network upgrades will take place at multiple locations. Wi-Fi access will be intermittent during this time.

If you experience any issues after this maintenance window, please reboot your computer before contacting the SOM Help Desk.

Impacted locations:
- 3196 S. Maryland
- 5320 S. Rainbow
- 6375 W. Charleston

Jun 6, 11:54 PDT
Jun 11, 2024
Resolved - At 9:38 a.m. Tuesday, June 11, phone service at 4000 E. Charleston has been restored.
Jun 11, 09:56 PDT
Investigating - As of 9:00 a.m. on Tuesday, June 11, the phones at 4000 E. Charleston remain offline, following a brief power outage at the location. SOM IT is investigating.
Jun 11, 09:11 PDT
Resolved - At 6:55 a.m. on Tuesday, June 11, the phones on the first floor of 625 Shadow Lane were offline. As of 7:11 a.m., phones are back online.
Jun 11, 08:56 PDT
Resolved - Ay 8:17 a.m. on Tuesday, June 11, 4000 E Charleston experienced a brief loss of power and network connectivity. Power and services were restored at 8:20 a.m.
Jun 11, 08:54 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p.m. on Monday, June 10, network upgrades will take place at 1701 W. Charleston. Wi-Fi access will be intermittent during this time.

If you experience any issues after this maintenance window, please reboot your computer before contacting the SOM Help Desk.

Jun 6, 11:53 PDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:00 PDT
Scheduled - Between 9:00 p.m. and 11:59 p.m. on Sunday, June 9, network upgrades will take place at 3010, 3014, and 3016 W. Charleston. Wi-Fi access will be intermittent during this time.

If you experience any issues after this maintenance window, please reboot your computer before contacting the SOM Help Desk.

Jun 6, 11:52 PDT
Jun 9, 2024