School of Medicine Shared Services Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2024 - 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Monday, April 22, all credit card machines will be replaced at 1707 W. Charleston - Internal Medicine 230. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 22, 2024 07:00-08:00 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
90 days ago
99.9 % uptime
Today
625 Shadow Lane Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Under Maintenance
1720 S. Maryland Pkwy Operational
90 days ago
100.0 % uptime
Today
2500 N. Hollywood Blvd Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.61 % uptime
Today
6375 W. Charleston Blvd Operational
700 Shadow Lane Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Between 7:00 a.m. and 8:00 a.m. on Tuesday, April 23, all credit card machines will be replaced at 1524 Pinto Lane - Family Medicine. EHR and SOM IT will be on site to complete the work and assist employees.
Posted on Apr 17, 2024 - 14:53 PDT
Between 7:00 a.m. and 8:00 a.m. on Wednesday, April 24, all credit card machines will be replaced at 1524 Pinto Lane - Pediatrics. EHR and SOM IT will be on site to complete the work and assist employees.
Posted on Apr 17, 2024 - 14:54 PDT
Between 7:00 a.m. and 8:00 a.m. on Thursday, April 25, all credit card machines will be replaced at 1707 W. Charleston - General Surgery. EHR and SOM IT will be on site to complete the work and assist employees.
Posted on Apr 17, 2024 - 14:56 PDT
Between 7:00 a.m. and 8:00 a.m. on Friday, April 26, all credit card machines will be replaced at 1707 W. Charleston - Plastic Surgery. EHR and SOM IT will be on site to complete the work and assist employees.
Posted on Apr 17, 2024 - 14:57 PDT
Past Incidents
Apr 22, 2024

Unresolved incident: Credit Card Machine Replacement - 1707 W. Charleston - Internal Medicine 230.

Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled - Between 9:00 p.m. on Saturday, April 20 and 9:00 p.m. on Sunday, April 21, SOM IT will be conducting server maintenance. This should not impact any production services, i.e. network file shares or printing. If you encounter an issue, please reboot your device prior to contacting the SOM Help Desk.
Apr 18, 15:07 PDT
Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled - All Kirk Kerkorian School of Medicine and UNLV Health locations have a “bring your own device” or “BYOD” wireless network. These networks are available for internet access on your personal devices and are the only networks your personal devices should be connected to.

Any personal devices that are connected to the incorrect network will be disconnected on Saturday, April 20. You are encouraged to update your connections prior to this date to ensure seamless internet access on your personal device.

Individuals with personal devices connected to non-BYOD networks will be contacted directly via email.

Apr 18, 16:38 PDT
Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Friday, April 19, all credit card machines will be replaced at 1707 W. Charleston Internal Medicine Suite 290. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:58 PDT
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Friday, April 19, all credit card machines will be replaced at 1707 W. Charleston Pediatric Surgery. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 11:06 PDT
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 PDT
Scheduled - Between 7:00 p.m. Thursday, April 18, and 7:00 a.m. Friday, April 19, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.

1524 Pinto
4000 E. Charleston

Apr 16, 08:13 PDT
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 PDT
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Thursday, April 18, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 17, 06:42 PDT
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Thursday, April 18, all credit card machines will be replaced at 1707 W. Charleston Internal Medicine 100 & 270. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:53 PDT
Completed - The scheduled maintenance has been completed.
Apr 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, April 17, and 7:00 a.m. Thursday, April 18, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.

700 Shadow
1707 W. Charleston

Apr 15, 08:25 PDT
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:30 PDT
Scheduled - Between 6:30 a.m. and 8:00 a.m. on Wednesday, April 17, all credit card machines will be replaced at 1707 W. Charleston OBGYN. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:34 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 PDT
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Wednesday, April 17, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 15, 07:07 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 PDT
Scheduled - Between 7:00 p.m. Tuesday, April 16, and 7:00 a.m. Wednesday, April 17, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.

3196 S. Maryland
5320 S. Rainbow
6375 W. Charleston

Apr 12, 07:23 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:30 PDT
Scheduled - Between 10:30 p.m. on Tuesday, April 16, and 5:30 a.m. on Wednesday, April 17, Cox Communications will perform maintenance at 1701 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.

Impacted Locations:
1524 Pinto Lane
1701 W. Charleston Blvd.
1707 W. Charleston Blvd.
3010 W. Charleston Blvd.
4000 E. Charleston Blvd.
5320 S. Rainbow Blvd.
6375 W. Charleston Blvd.

Apr 12, 07:20 PDT
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Tuesday, April 16, all credit card machines will be replaced at 700 Shadow Lane. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:26 PDT
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 PDT
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Tuesday, April 16, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 12, 07:22 PDT
Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 PDT
Scheduled - Between 7:00 p.m. Monday, April 15, and 7:00 a.m. Tuesday, April 16, all computers at 625 Shadow & 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
Apr 11, 08:10 PDT
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 PDT
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Monday, April 15, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.

Apr 11, 08:03 PDT
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Monday, April 15, all credit card machines will be replaced at 3196 S. Maryland Parkway - UNLV Medicine OBGYN. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:22 PDT
Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, April 14, and 7:00 a.m. Monday, April 15, all computers at 3010 & 3016 W. Charleston will have computer updates applied.

Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.

Apr 11, 08:05 PDT
Apr 14, 2024
Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - ACE.unlv.edu website is now accessible.
Apr 12, 12:52 PDT
Identified - As of 10:45 a.m. on Friday, April 12, the ace.unlv.edu website is unavailable. UNLV IT is working on restoring service. ACE services can still be accessed using the direct link: https://nshe-unlv.okta.com/app/UserHome
Apr 12, 11:04 PDT
Apr 11, 2024
Resolved - Since 9:50 a.m. access to the remote desktops at 1707 W. Charleston has been stable and service is restored.
Apr 11, 11:37 PDT
Investigating - At 9:30 a.m. Thursday, April 11, SOM IT received reports that connections to the remote desktops at 1707 W. Charleston are dropping intermittently. SOM IT is investigating the issue.
Apr 11, 09:41 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Thursday, April 11, all credit card machines will be replaced at 6375 W. Charleston. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 9, 13:52 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, April 10 and 7:00 a.m. Thursday, April 11, all computers at 3014 W. Charleston and 6375 W. Charleston will have updates applied. If a computer is not online during the maintenance window, it will receive the update when it is online and connected to the UNLV Health network. It will prompt that the computer will reboot in 4 hours.

This update will only apply to computers running Windows 10 22H2. Computers running an older version will not have updates this month. We will be planning to update all computers to this version next month.

If you experience issues after this update, please reboot your computer prior to contacting the SOM Help Desk.

Apr 10, 13:11 PDT
Apr 10, 2024
Resolved - The power issues have been resolved and the AV equipment in room 445 is now working as expected.
Apr 10, 14:44 PDT
Update - AV Services is working on an equipment issue in MEB 445. The lights on the first floor continue to be impacted.
Apr 10, 11:48 PDT
Investigating - At 11:26 a.m. on Wednesday, April 10, there was a brief power interruption at 625 Shadow Lane.

The lights on the first floor continue to be impacted. At this time, network and device connections are not impacted. AV equipment did reboot.

If you are experiencing an issue, please reboot your device prior to contacting the SOM Help Desk.

Apr 10, 11:43 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:30 PDT
Scheduled - Between 1:30 a.m. and 8:30 a.m. on Wednesday, April 10, Cox Communications will perform maintenance at 1701 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 8, 09:07 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Wednesday, April 10, all credit card machines will be replaced at 4000 E. Charleston. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 9, 13:50 PDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 PDT
Scheduled - Between 7:00 a.m. and 8:00 a.m. on Monday, April 8, all credit card machines will be replaced at 3010 W. Charleston. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 5, 16:52 PDT