Investigating - At 11:00 a.m. Wednesday, April 24, a water leak was reported at 3010 W. Charleston. Facilities is onsite resolving the issue. The employee impacted by the leak has been moved to another location. The suite is still in use and accessible.
Apr 24, 2024 - 12:14 PDT
Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.
UNLV School of Medicine Official
Operational
UNLV Health IT Services and Applications
Operational
UNLV School of Medicine IT Services and Applications
Operational
Locations
Operational
90 days ago
99.9
% uptime
Today
625 Shadow Lane
Operational
90 days ago
100.0
% uptime
Today
1001 Shadow Lane
Operational
1524 Pinto Lane
Operational
1701 W. Charleston Blvd
Operational
1707 W. Charleston Blvd
Operational
1720 S. Maryland Pkwy
Operational
90 days ago
100.0
% uptime
Today
2500 N. Hollywood Blvd
Operational
3010 W. Charleston Blvd
Operational
3014 W. Charleston Blvd
Operational
3016 W. Charleston Blvd
Operational
3196 S. Maryland Pkwy
Operational
4000 E. Charleston Blvd
Operational
4505 S. Maryland Pkwy
Operational
5320 S. Rainbow Blvd
Operational
90 days ago
99.61
% uptime
Today
6375 W. Charleston Blvd
Operational
700 Shadow Lane
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Between 6:00 a.m. and 6:15 a.m. on Friday, April 26, all Westbay locations will expierence a network outage due to scheduled maintenance. During the maintenance window SOM IT will be replacing network equipment.
Impacted locations: 3010 W. Charleston Blvd. 3014 W. Charleston Blvd. 3016 W. Charleston Blvd.
If you experience any issues after this maintenance, please reboot your computer prior to contacting the SOM Help Desk. Posted on
Apr 24, 2024 - 07:43 PDT
Between 7:00 a.m. and 8:00 a.m. on Friday, April 26, all credit card machines will be replaced at 1707 W. Charleston - Plastic Surgery. EHR and SOM IT will be on site to complete the work and assist employees. Posted on
Apr 17, 2024 - 14:57 PDT
Between 12:01 a.m. and 3:00 a.m. on Saturday, April 27, SOM IT will conduct network maintenance at all locations. During this time, several services will be unavailable.
Impacted services at all UNLV Health and SOM locations: - No internet access - Epic - File share - Printing - Sage - Viewpoint - VPN access (connecting to services offsite)
If you experience any issues after the maintenance window, please reboot your computer before contacting the SOM Help Desk. Posted on
Apr 25, 2024 - 12:07 PDT
Between 9:00 p.m. Saturday, April 27 and 3:00 a.m. Sunday, April 28, SOM IT will be performing monthly maintenance on our server environment. This maintenance will impact all services, including the following:
File access Printing Sage Viewpoint
Remote connections via VPN may also be intermittent during this maintenance.
If you experience any issues after this maintenance, please reboot your computer prior to contacting the SOM Help Desk. Posted on
Apr 25, 2024 - 09:04 PDT
Between 7:00 a.m. and 8:00 a.m. on Monday, April 29, all credit card machines will be replaced at Otolaryngology & Sports Medicine at 5320 S. Rainbow. EHR and SOM IT will be on site to complete the work and assist employees. Posted on
Apr 25, 2024 - 09:02 PDT
Completed -
The scheduled maintenance has been completed.
Apr 25, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Thursday, April 25, all credit card machines will be replaced at 1707 W. Charleston - General Surgery. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 17, 14:56 PDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Wednesday, April 24, all credit card machines will be replaced at 1524 Pinto Lane - Pediatrics. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 17, 14:54 PDT
Completed -
The scheduled maintenance has been completed.
Apr 23, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Tuesday, April 23, all credit card machines will be replaced at 1524 Pinto Lane - Family Medicine. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 17, 14:53 PDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Monday, April 22, all credit card machines will be replaced at 1707 W. Charleston - Internal Medicine 230. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 17, 14:52 PDT
Completed -
The scheduled maintenance has been completed.
Apr 21, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled -
Between 9:00 p.m. on Saturday, April 20 and 9:00 p.m. on Sunday, April 21, SOM IT will be conducting server maintenance. This should not impact any production services, i.e. network file shares or printing. If you encounter an issue, please reboot your device prior to contacting the SOM Help Desk.
Apr 18, 15:07 PDT
Completed -
The scheduled maintenance has been completed.
Apr 20, 21:15 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT
Scheduled -
All Kirk Kerkorian School of Medicine and UNLV Health locations have a “bring your own device” or “BYOD” wireless network. These networks are available for internet access on your personal devices and are the only networks your personal devices should be connected to.
Any personal devices that are connected to the incorrect network will be disconnected on Saturday, April 20. You are encouraged to update your connections prior to this date to ensure seamless internet access on your personal device.
Individuals with personal devices connected to non-BYOD networks will be contacted directly via email.
Apr 18, 16:38 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Friday, April 19, all credit card machines will be replaced at 1707 W. Charleston Internal Medicine Suite 290. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:58 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Friday, April 19, all credit card machines will be replaced at 1707 W. Charleston Pediatric Surgery. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 11:06 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 19:00 PDT
Scheduled -
Between 7:00 p.m. Thursday, April 18, and 7:00 a.m. Friday, April 19, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
Completed -
The scheduled maintenance has been completed.
Apr 18, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:00 PDT
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Thursday, April 18, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 17, 06:42 PDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Thursday, April 18, all credit card machines will be replaced at 1707 W. Charleston Internal Medicine 100 & 270. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:53 PDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, April 17, and 7:00 a.m. Thursday, April 18, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
Completed -
The scheduled maintenance has been completed.
Apr 17, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:30 PDT
Scheduled -
Between 6:30 a.m. and 8:00 a.m. on Wednesday, April 17, all credit card machines will be replaced at 1707 W. Charleston OBGYN. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:34 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 PDT
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Wednesday, April 17, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 15, 07:07 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 PDT
Scheduled -
Between 7:00 p.m. Tuesday, April 16, and 7:00 a.m. Wednesday, April 17, all computers at the following locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
3196 S. Maryland 5320 S. Rainbow 6375 W. Charleston
Apr 12, 07:23 PDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:30 PDT
Scheduled -
Between 10:30 p.m. on Tuesday, April 16, and 5:30 a.m. on Wednesday, April 17, Cox Communications will perform maintenance at 1701 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Impacted Locations: 1524 Pinto Lane 1701 W. Charleston Blvd. 1707 W. Charleston Blvd. 3010 W. Charleston Blvd. 4000 E. Charleston Blvd. 5320 S. Rainbow Blvd. 6375 W. Charleston Blvd.
Apr 12, 07:20 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Tuesday, April 16, all credit card machines will be replaced at 700 Shadow Lane. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:26 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 PDT
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Tuesday, April 16, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 12, 07:22 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 PDT
Scheduled -
Between 7:00 p.m. Monday, April 15, and 7:00 a.m. Tuesday, April 16, all computers at 625 Shadow & 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
Apr 11, 08:10 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 PDT
Scheduled -
Between 2:00 a.m. and 8:00 a.m. on Monday, April 15, Cox Communications will perform maintenance at 1707 W. Charleston Blvd. Network and phone access will be intermittent during this time.
If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.
Apr 11, 08:03 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Monday, April 15, all credit card machines will be replaced at 3196 S. Maryland Parkway - UNLV Medicine OBGYN. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 12, 10:22 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 PDT
Scheduled -
Between 7:00 p.m. Sunday, April 14, and 7:00 a.m. Monday, April 15, all computers at 3010 & 3016 W. Charleston will have computer updates applied.
Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the updates are complete.
Apr 11, 08:05 PDT
Resolved -
ACE.unlv.edu website is now accessible.
Apr 12, 12:52 PDT
Identified -
As of 10:45 a.m. on Friday, April 12, the ace.unlv.edu website is unavailable. UNLV IT is working on restoring service. ACE services can still be accessed using the direct link: https://nshe-unlv.okta.com/app/UserHome
Apr 12, 11:04 PDT
Resolved -
Since 9:50 a.m. access to the remote desktops at 1707 W. Charleston has been stable and service is restored.
Apr 11, 11:37 PDT
Investigating -
At 9:30 a.m. Thursday, April 11, SOM IT received reports that connections to the remote desktops at 1707 W. Charleston are dropping intermittently. SOM IT is investigating the issue.
Apr 11, 09:41 PDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 PDT
Scheduled -
Between 7:00 a.m. and 8:00 a.m. on Thursday, April 11, all credit card machines will be replaced at 6375 W. Charleston. EHR and SOM IT will be on site to complete the work and assist employees.
Apr 9, 13:52 PDT
Completed -
The scheduled maintenance has been completed.
Apr 11, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 PDT
Scheduled -
Between 7:00 p.m. Wednesday, April 10 and 7:00 a.m. Thursday, April 11, all computers at 3014 W. Charleston and 6375 W. Charleston will have updates applied. If a computer is not online during the maintenance window, it will receive the update when it is online and connected to the UNLV Health network. It will prompt that the computer will reboot in 4 hours.
This update will only apply to computers running Windows 10 22H2. Computers running an older version will not have updates this month. We will be planning to update all computers to this version next month.
If you experience issues after this update, please reboot your computer prior to contacting the SOM Help Desk.
Apr 10, 13:11 PDT