School of Medicine Shared Services Status Page

All Systems Operational

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Welcome to the Kerkorian School of Medicine at UNLV and UNLV Health Shared Services Status Page. Subscribe to receive updates when a service or location is experiencing an issue.

If you need assistance, contact the School of Medicine Help Desk:
Submit a Support Request | help@medicine.unlv.edu | 702-895-0451

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Operational
90 days ago
99.92 % uptime
Today
625 Shadow Lane Operational
90 days ago
99.84 % uptime
Today
700 Shadow Lane Operational
90 days ago
99.86 % uptime
Today
820 S. Rancho Operational
90 days ago
100.0 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
1720 S. Maryland Pkwy Operational
90 days ago
99.93 % uptime
Today
2500 N. Hollywood Blvd Operational
2724 N. Tenaya Operational
90 days ago
99.89 % uptime
Today
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
100.0 % uptime
Today
6375 W. Charleston Blvd Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Computer Upgrades - 3010 & 3016 W. Charleston Jul 20, 2025 19:00 - Jul 21, 2025 07:00 PDT

From 7:00 p.m. Sunday, July 20 to 7:00 a.m. Monday, July 21, updates will be applied to Windows 11 computers at 3010 & 3016 W. Charleston. If you experience any issues with your computer, please reboot before calling the SOM Help Desk.
Posted on Jul 18, 2025 - 09:27 PDT

Computer Upgrades - 1701 W. Charleston Jul 21, 2025 19:00 - Jul 22, 2025 07:00 PDT

From 7:00 p.m. Monday, July 21 to 7:00 a.m. Tuesday, July 22, updates will be applied to Windows 11 computers at 1701 W. Charleston. If you experience any issues with your computer, please reboot before calling the SOM Help Desk.
Posted on Jul 18, 2025 - 09:29 PDT
Jul 18, 2025
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 PDT
Scheduled - From 7:00 p.m. Thursday, July 17 to 7:00 a.m. Friday, July 18, updates will be applied to Windows 11 computers in multiple locations. If you experience any issues with your computer, please reboot before calling the SOM Help Desk.

Impacted locations:
3014 W. Charleston
6375 W. Charleston

Jul 17, 16:28 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:30 PDT
Scheduled - Prior to 6:30 a.m. on Friday, July 18, there will be a planned power outage at 2724 N. Tenaya. This outage is estimated to last 30-60 minutes.

Please ensure your work is saved and your computer is powered off at the end of the day today.

SOM IT will be onsite on Friday morning to address any potential issues.

Jul 17, 15:31 PDT
Jul 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 PDT
Scheduled - Between 2:00 a.m. and 8:00 a.m. on Thursday, July 17, network maintenance will take place at 3196 S. Maryland.

If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the SOM Help Desk.

Jul 15, 09:12 PDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Resolved - As of 12:33 p.m. Monday, July 14, the video wall at 625 Shadow Lane (MEB) is working as expected.
Jul 15, 08:43 PDT
Investigating - As of 7:45 a.m. on Wednesday, July 2, the video wall at MEB is not performing as expected. There is one faulty tile display in the wall. SOM AV Services is aware and working with the vendor to schedule service. There is no ETA at this time.
Jul 2, 08:06 PDT
Jul 14, 2025
Resolved - As of 4:17 p.m. the camera and audio services have been restored in 1701 W. Charleston Blvd 190G classroom.
Jul 14, 16:34 PDT
Investigating - As of 3:15 p.m. on Thursday, July 10, the camera in the 190G classroom at 1701 W. Charleston is not working as expected. AV Services is aware of the issue and is investigating.
Jul 10, 16:54 PDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Completed - The scheduled maintenance has been completed.
Jul 11, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 PDT
Scheduled - From 7:00 p.m. Thursday, July 10 to 7:00 a.m. Friday, July 11, network maintenance will take place at multiple locations.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston

Jul 9, 10:21 PDT
Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:00 PDT
Scheduled - From 7:00 p.m. Wednesday, July 9 to 7:00 a.m. Thursday, July 10, network maintenance will take place at 1524 Pinto and 1707 W. Charleston.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 8, 10:30 PDT
Jul 9, 2025
Resolved - All printers at 2724 N. Tenaya are now working as expected.
Jul 9, 12:34 PDT
Investigating - As of 8:30 a.m. on Wednesday, July 9, multiple printers at 2724 N. Tenaya are not working as expected. SOM IT is aware and is investigating.

Impacted printers: prn2057, prn2059, prn2067

Jul 9, 09:03 PDT
Resolved - SOM IT is no longer receiving reports of the WerFault error message pop up.

If you are still experiencing this issue, please apply fix using the instructions linked below, or contact the SOM Help Desk for further assistance.

Fix instructions: https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/2746089489

Jul 9, 09:06 PDT
Monitoring - SOM IT now has a fix for the WerFault Error pop up message.

The install will take a few minutes and will force your computer to reboot.
Please be sure to save any work you may have open prior to completing this installation.

Please follow these simple instructions to apply the fix:

https://unlvsom.atlassian.net/servicedesk/customer/portal/17/article/2746089489

Jul 1, 13:20 PDT
Investigating - On Tuesday, July 1, we received multiple reports of computers showing a "WerFault.exe" error. SOM IT is currently investigating.

You can close the window but it will reappear. An update will be provided once a solution is identified.

Jul 1, 10:28 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 PDT
Scheduled - From 7:00 p.m. Tuesday, July 8 to 7:00 a.m. Wednesday, July 9, network maintenance will take place at multiple locations.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Impacted Locations
625 Shadow Lane
700 Shadow Lane
5320 S. Rainbow
6375 W. Charleston

Jul 7, 16:05 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 05:30 PDT
Scheduled - Prior to 6:00 a.m. on Wednesday, July 9, there will be a brief planned power outage at 2724 N. Tenaya. This outage is estimated to last 20-30 minutes.

Please ensure your work is saved and your computer is powered off at the end of the day today.

SOM IT will be onsite on Wednesday morning to address any potential issues.

Jul 8, 16:20 PDT
Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:00 PDT
Scheduled - From 7:00 p.m. Monday, July 7 to 7:00 a.m. Tuesday, July 8, network maintenance will take place at 1701 W. Charleston.

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 3, 16:18 PDT
Jul 7, 2025
Resolved - As of 1:35 p.m., the microphones are working as expected.
Jul 7, 15:57 PDT
Investigating - As of 9:59 a.m. on Monday, July 7, the classroom microphones at MEB are not working as expected. SOM AV Services is aware and working to resolve the issue.
Jul 7, 10:28 PDT
Resolved - SOM IT has received multiple reports of unexpected print jobs at 3010, 3014, and 3016 W. Charleston.

This issue has been resolved. If you receive an unexpected print job after 10:00 on Monday, July 7, please contact the SOM Help Desk immediately.

Jul 7, 10:30 PDT
Completed - The scheduled maintenance has been completed.
Jul 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled - From 7:00 p.m. Sunday, July 6 to 7:00 a.m. Monday, July 7, network maintenance will take place at 3010, 3014 & 3016 W. Charleston, and 625 Shadow Lane (AV equipment only).

If you experience any issues with a computer following this maintenance window, please reboot before contacting the SOM Help Desk.

Jul 3, 16:05 PDT
Jul 6, 2025
Jul 5, 2025

No incidents reported.

Jul 4, 2025
Completed - The scheduled maintenance has been completed.
Jul 4, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 07:00 PDT
Scheduled - The weekly IT rotations originally scheduled for Friday, July 4 will be completed on Thursday, July 3 due to the holiday. With other locations already scheduled on this day, the technician may not be able to visit the impacted location until later in the day.

Impacted Locations
2724 N. Tenaya
3196 S. Maryland
4000 E. Charleston

Jul 1, 11:57 PDT