School of Medicine Shared Services Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2024 - 19:01 PDT
Scheduled - Between 7:00 p.m. Wednesday, July 24, and 7:00 a.m. Thursday, July 25, all computers at 700 & 1707 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete. If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks

If you experience any issues after the updates, please reboot your computer prior to contacting the SOM Help Desk.

Jul 24, 2024 19:00 - Jul 25, 2024 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2024 - 19:00 PDT
Scheduled - From 7:00 p.m. on Wednesday, July 24 to 7:00 a.m. Thursday, July 25, General and Plastic Surgery computers at 1707 W. Charleston will be upgraded to Microsoft Office 2021. Please leave your computer powered on at the end of the workday. Computers that are powered off will receive the update the next morning. SOM IT technicians will be onsite on Thursday, July 25 to address any issues that may arise.
Jul 24, 2024 19:00 - Jul 25, 2024 07:00 PDT

About This Site

Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.

UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
90 days ago
99.44 % uptime
Today
625 Shadow Lane Operational
90 days ago
97.72 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Under Maintenance
1720 S. Maryland Pkwy Operational
90 days ago
99.81 % uptime
Today
2500 N. Hollywood Blvd Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.93 % uptime
Today
6375 W. Charleston Blvd Operational
700 Shadow Lane Under Maintenance
90 days ago
100.0 % uptime
Today
1640 East Flamingo Rd Operational
90 days ago
98.17 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Microsoft Office Upgrade - 4000 E. Charleston Jul 25, 2024 19:00 - Jul 26, 2024 07:00 PDT
From 7:00 p.m. on Thursday, July 25 to 7:00 a.m. on Friday, July 26, all computers at 4000 E. Charleston will be upgraded to Microsoft Office 2021.

Please leave your computer onsite and powered on at the end of the workday.

Computers that are offsite or powered off will receive the update when connected to the network. SOM IT technicians will be onsite on Friday, July 26 to address any issues that may arise.

Posted on Jul 23, 2024 - 13:10 PDT
Between 7:00 p.m. Thursday, July 25, and 7:00 a.m. Friday, July 26, all computers at 1524 Pinto & 4000 E. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks

If you experience any issues after the updates, please reboot your computer prior to contacting the SOM Help Desk.

Posted on Jul 23, 2024 - 11:57 PDT
Past Incidents
Jul 24, 2024
Resolved - This incident has been resolved.
Jul 24, 12:48 PDT
Update - The AV equipment in conference room 251 at 5320 Rainbow Blvd. is working as expected.
Jul 24, 12:48 PDT
Investigating - As of 2:50 p.m. on Tuesday, July 23, conference room 251 at 5320 Rainbow is not working as expected. Th AV Services team is aware and working to resolve the issue.
Jul 24, 07:56 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:01 PDT
Scheduled - Between 7:00 p.m. Tuesday, July 23, and 7:00 a.m. Wednesday, July 24, all computers at 3196 S. Maryland & 5320 S. Rainbow will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

If you experience any issues after the updates, please reboot your computer prior to contacting the SOM Help Desk.

Jul 19, 11:53 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 PDT
Scheduled - From 7:00 p.m. on Tuesday, July 23 to 7:00 a.m. on Wednesday, July 24, some computers at 1701 W. Charleston will be upgraded to Microsoft Office 2021. Please leave your computer powered on at the end of the workday. Computers that are powered off will receive the update the next morning. SOM IT technicians will be onsite on Wednesday, July 24 to address any issues that may arise.

Impacted Departments
- OBGYN
- Compliance
- Research

Jul 19, 11:31 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:00 PDT
Scheduled - Between 10:00 p.m. on Tuesday July 23, and 6:00 a.m. Wednesday July 24, maintenance will be performed at the data center on main campus. Campus services will remain available, though you may experience interruptions or delays accessing campus applications.

Potentially impacted services:
Campus wireless network
MyUNLV
Virtual private network (VPN)

Jul 23, 13:10 PDT
Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 PDT
Scheduled - From 7:00 p.m. on Monday, July 22 to 7:00 a.m. on Tuesday, July 23, some computers at 1701 W. Charleston will be upgraded to Microsoft Office 2021. Please leave your computer powered on at the end of the workday. Computers that are powered off will receive the update the next morning. SOM IT technicians will be onsite on Tuesday, July 23 to address any issues that may arise.

Impacted Departments
- Surgery
- Otolaryngology
- Internal Medicine

Jul 19, 11:30 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 PDT
Scheduled - Between 7:00 p.m. Monday, July 22, and 7:00 a.m. Tuesday, July 23, all computers at 625 Shadow Lane & 1701 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete. If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks

If you experience any issues after the updates, please reboot your computer prior to contacting the SOM Help Desk.

Jul 18, 08:08 PDT
Jul 22, 2024
Resolved - The AV equipment in 625 Shadow Lane (MEB) room 134 is working as expected.
Jul 22, 15:28 PDT
Update - We are continuing to investigate this issue.
Jul 16, 14:15 PDT
Investigating - The AV equipment in MEB room 134 is not working as expected. The AV Services team is working to resolve the issue.

Room 134 is still usable and a member of the AV Services team will be present to assist at the start of classes.

Jul 12, 15:03 PDT
Resolved - On Friday, July 26, the SOM IT and Facilities on-call phone number is working as expected.
Jul 22, 15:21 PDT
Investigating - SOM IT and Facilities on-call escalation phone is not working as expected. SOM IT is working to restore service
Jul 19, 12:43 PDT
Resolved - The Clinically Speaking (Dragon Medical) services have been restored.
Jul 22, 15:19 PDT
Investigating - Reported at 6:47 a.m. Friday, July 19, Clinically Speaking (Dragon Medical) is experiencing an outage. The company is aware and working to restore service.
Jul 19, 08:21 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 PDT
Scheduled - From 7:00 p.m. on Sunday, July 21 to 7:00 a.m. on Monday, July 22, all computers at 3016 W. Charleston will be upgraded to Microsoft Office 2021.

Please leave your computer onsite and powered on at the end of the day on Friday, July 19.

Computers that are offsite or powered off will receive the update when connected to the network. SOM IT technicians will be onsite on Monday, July 22 to address any issues that may arise.

Jul 19, 11:22 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, July 21, and 7:00 a.m. Monday, July 22, all computers at 3010 & 3016 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete. If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks

If you experience any issues after the updates, please reboot your computer prior to contacting the SOM Help Desk.

Jul 18, 08:16 PDT
Jul 21, 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 PDT
Scheduled - Between 9:00 p.m. on Saturday, July 20 and 3:00 a.m. on Sunday, July 21, SOM IT will perform server maintenance. This maintenance will impact all services at all locations, including the following.

File shares
Printing
Sage
ViewPoint
Remote connections via VPN may also be intermittent during this time.

If you experience issues after this maintenance, please reboot your computer prior to contacting the SOM Help Desk.

Jul 18, 09:11 PDT
Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 19:00 PDT
Scheduled - From 7:00 p.m. on Friday, July 19, to 7:00 a.m. on Saturday, July 20, all remote desktops at 1707 W. Charleston will be upgraded to Microsoft Office 2021. Please leave your computer powered on at the end of the workday. Computers that are powered off will receive the update the next morning.
Jul 17, 09:30 PDT
Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:00 PDT
Scheduled - From 7:00 p.m. on Thursday, July 18 to 7:00 a.m. on Friday, July 19, all computers at 1524 Pinto Lane will be upgraded to Microsoft Office 2021. Please leave your computer powered on at the end of the workday. Computers that are powered off will receive the update the next morning. SOM IT technicians will be onsite on Friday, July 19 to address any issues that may arise.
Jul 17, 08:47 PDT
Jul 18, 2024
Resolved - All USB-connected credit card machines at UNLV Health Clinic locations and administrative offices (3010 W. Charleston) are now working as expected.
Jul 18, 16:27 PDT
Update - All USB-connected credit card machines at UNLV Health Clinic locations and administrative offices (3010 W. Charleston) remain unavailable. The EHR team and SOM IT are working to restore service. There is no ETA at this time.
Jul 18, 11:57 PDT
Investigating - Since 7:55 a.m. Wednesday, July 17, all USB connected credit card machines at UNLV Health Clinic locations and administrative offices (3010 W. Charleston) are not working as expected. EHR team is aware and working to restore service.
Jul 17, 09:02 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 PDT
Scheduled - Between 7:00 p.m. Wednesday, July 17, and 7:00 a.m. Thursday, July 18, all computers at 3014 W. Charleston and 6375 W. Charleston will have computer updates applied. Ensure that your computer is on and all work is saved. Computers will automatically reboot when the updates are complete.

If a computer is off or not onsite, it will automatically update once connected to UNLV Health or School of Medicine networks.

If you experience any issues after the maintenance window, please reboot your device prior to contacting the SOM Help Desk.

Jul 17, 15:20 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 PDT
Scheduled - Between 10:00 p.m. on Wednesday July 17, and 6:00 a.m. Thursday, July 18, maintenance will be performed at the data center on main campus. Campus services will remain available, though you may experience interruptions or delays accessing campus applications.

Potentially impacted services:
Campus wireless network
MyUNLV
Virtual private network (VPN)

Jul 17, 08:55 PDT
Jul 17, 2024
Jul 16, 2024
Resolved - Network connections through VPN and satellite clinic locations have been restored. If you encounter an issue, please reboot your computer before contacting the Help Desk.
Jul 16, 14:13 PDT
Identified - The impact of the ongoing VPN incident has been identified. Any employees working off-site using Cox Communications are currently unable to connect to the School of Medicine VPN.

Scope:
VPN connections from Cox Communications networks
1640 East Flamingo Rd - Network outage
1720 S. Maryland Pkwy - Network outage
2500 N. Hollywood Blvd - Network outage

Jul 16, 13:08 PDT
Update - This incident is due to a larger outage impacting internet traffic routing between campus and Cox networks. Multiple infrastructure teams are aware and working to identify the root cause. The incident scope has been updated to include:

VPN connections are intermittent
1640 East Flamingo Rd - Network outage
1720 S. Maryland Pkwy - Network outage
2500 N. Hollywood Blvd - Network outage

Jul 16, 10:16 PDT
Investigating - At 7:42 a.m. on Tuesday, July 16, SOM IT received reports of VPN connections not working as expected. SOM IT is investigating.
Jul 16, 08:10 PDT
Jul 15, 2024
Resolved - At 2:15 p.m. on Monday, July 15, the network at all UNLV Health locations experienced a brief outage. Network connectivity was restored at 2:20 p.m.
Jul 15, 14:35 PDT
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 19:00 PDT
Scheduled - From 7:00 p.m. on Sunday, July 14 to 7:00 a.m. on Monday, July 15, all computers at 3014 W. Charleston will be upgraded to Microsoft Office 2021.

Please leave your computer onsite and powered on at the end of the workday on Friday, July 12.

Computers that are offsite or powered off will receive the update when connected to the network. SOM IT technicians will be onsite on Monday, July 15 to address any issues that may arise.

Jul 11, 15:15 PDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - The issue impacting 1707 W. Charleston Suite 100 from placing outbound calls has been resolved.
Jul 12, 13:28 PDT
Investigating - As of 10:30 a.m. on Friday, July 12, the phones in 1707 W. Charleston Suite 100 are not working as expected. There is a current issue with outbound calls. SOM IT is investigating.
Jul 12, 11:23 PDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - The phone outage impacting several phones in 625 Shadow Lane (MEB) first floor has been resolved.
Jul 10, 14:05 PDT
Identified - As of 7:55 a.m. Wednesday, July 10, there is a phone outage impacting several phones in 625 Shadow Lane (MEB) first floor.
Jul 10, 08:30 PDT