School of Medicine Shared Services Status Page
Service Under Maintenance

About This Site

Welcome to the Kerkorian School of Medicine at UNLV Shared Services Status Page. Please subscribe to receive updates when a service is experiencing an issue. If you need assistance, please contact the School of Medicine Help Desk at https://tinyurl.com/ksomhelp, help@medicine.unlv.edu, or 702-895-0451.

Uptime over the past 90 days. View historical uptime.
UNLV School of Medicine Official Operational
UNLV Health IT Services and Applications Operational
UNLV School of Medicine IT Services and Applications Operational
Locations Under Maintenance
90 days ago
99.18 % uptime
Today
1001 Shadow Lane Operational
1524 Pinto Lane Operational
1701 W. Charleston Blvd Operational
1707 W. Charleston Blvd Operational
2040 W. Charleston Blvd Operational
3010 W. Charleston Blvd Operational
3014 W. Charleston Blvd Operational
3016 W. Charleston Blvd Operational
3196 S. Maryland Pkwy Operational
4000 E. Charleston Blvd Operational
4505 S. Maryland Pkwy Operational
5320 S. Rainbow Blvd Operational
90 days ago
99.18 % uptime
Today
5380 S. Rainbow Blvd Operational
6375 W. Charleston Blvd Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
3196 S. Maryland and 4000 E. Charleston Computer Maintenance Aug 16, 19:00 - Aug 17, 07:00 PDT
Between 7:00 p.m. Tuesday, August 16 and 7:00 a.m. Wednesday, August 17, all computers at 3196 S. Maryland and 4000 E. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Posted on Aug 16, 09:18 PDT
1707 W. Charleston Computer Maintenance Aug 17, 19:00 - Aug 18, 07:00 PDT
Between 7:00 p.m. Wednesday, August 17 and 7:00 a.m. Thursday, August 18, all computers at 1707 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Posted on Aug 15, 15:20 PDT
1701 W. Charleston Computer Maintenance Aug 18, 19:00 - Aug 19, 07:00 PDT
Between 7:00 p.m. Thursday, August 18 and 7:00 a.m. Friday, August 19, all computers at 1701 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Posted on Aug 16, 09:15 PDT
Past Incidents
Aug 16, 2022
3196 S. Maryland and 4000 E. Charleston Computer Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 09:15 PDT
Scheduled - Between 7:00 p.m. Tuesday, August 16 and 7:00 a.m. Wednesday, August 17, all computers at 3196 S. Maryland and 4000 E. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Aug 15, 15:07 PDT
3010 & 3016 W. Charleston Computer Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 09:14 PDT
Scheduled - Between 7:00 p.m. Monday, August 15 and 7:00 a.m. Tuesday, August 16, all computers at 3010 and 3016 W. Charleston will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.
Aug 15, 14:44 PDT
Cox Phone Outage
Resolved - Cox has confirmed that the issue has been fully resolved. If you experience phone service issues, please contact the Help Desk at 702-895-0451, option 2, or at help@medicine.unlv.edu.
Aug 16, 08:06 PDT
Update - Cox has applied a workaround to restore services. There may still be some intermittent disruptions while they continue to investigate for a full resolution.
Aug 15, 12:47 PDT
Investigating - On Monday, August 15, Cox Communications is experiencing a phone service outage. Phone services are intermittent, but the impact is not known at this time.

For updates on this issue, please subscribe to the SOM Status Page.
Aug 15, 10:31 PDT
Aug 15, 2022
1001 Shadow Lane Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 15, 08:23 PDT
Scheduled - Between 6:00 a.m. and 8:00 a.m. on Thursday, August 11, network maintenance will occur at 1001 Shadow Lane Campus. During this time, network services will be intermittent.

If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Aug 1, 11:13 PDT
Computer Maintenance - Multiple locations
Completed - The scheduled maintenance has been completed.
Aug 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 19:00 PDT
Scheduled - Between 7:00 p.m. Sunday, August 14 and 7:00 a.m. Monday, August 15, all computers at multiple locations will have computer updates applied. Please ensure that your computer is online and that all of your work is saved. The computers will automatically reboot when the install is complete.

Impacted locations:
1524 Pinto
5320 S. Rainbow
5380 S. Rainbow
Aug 12, 13:49 PDT
Aug 14, 2022
Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
SOM IT Network maintenance - All locations
Completed - The network maintenance scheduled for 7:00 p.m. August 11, has been canceled. A new notification will be sent out once it is rescheduled.
Aug 11, 12:25 PDT
Scheduled - Between 7:00 p.m. and 10:00 p.m. on Thursday, August 11, network maintenance will occur across the organization. This will result in interruptions involving network and internet services throughout the maintenance window. This will impact all locations including VPN connection.

If you encounter an error after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451.
Aug 11, 12:17 PDT
Computer Maintenance - Test Groups 3010 and 6375 W. Charleston Blvd.
Completed - The scheduled maintenance has been completed.
Aug 11, 12:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 12:00 PDT
Scheduled - Between the hours of 7:00 p.m. Wednesday, August 10, and 7:00 a.m. Thursday, August 11. All computers at 3010 W. Charleston and 6375 W. Charleston had updates applied. If a computer was not online during the maintenance window, it will receive the update when it is online and connected to the UNLV Medicine network. It will prompt that computer will reboot in 4 hours.
Aug 11, 11:08 PDT
Cox Phone and Network Maintenance - Multiple Locations
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 00:00 PDT
Scheduled - Between Monday, August 8 and Friday, August 12, Cox Communications will perform maintenance at multiple locations. This work will take place each night from 12:01 a.m. to 6:00 a.m. phone and network access will be intermittent during this time. If you encounter an issue after the maintenance window, please reboot your computer prior to contacting the Help Desk at 702-895-0451. Impacted Locations:

3016 W. Charleston
3014 W. Charleston
3010 W. Charleston
1524 Pinto Ln
6375 S. Rainbow
Aug 5, 10:24 PDT
Aug 10, 2022
1707 W. Charleston Suite 220 Phone Service Outage
Resolved - Between 9:53 a.m. and 10:00 a.m. on Wednesday, August 8, there was a brief phone service outage at 1707 W. Charleston suite 220.

Phone service has been restored at this time and all phones are functioning normally.
Aug 10, 10:46 PDT
Power issue 1701 W. Charleston
Resolved - Between 9:53 a.m. and 10:00 a.m. on Wednesday, August 10 there was a brief power outage impacting the 1701 W. Charleston building that caused a small network outage. Phones may have been rebooted during this time.
Aug 10, 10:00 PDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Power issue 1701 and 1707 W. Charleston
Resolved - At approximately 10:06 a.m. on Thursday, August 4, a power event impacted the 1701 and 1707 W. Charleston buildings. Building equipment is resetting. IT services including the remote desktops located at 1707 have been restored. If you encounter any issues, please contact the Help Desk at 702-895-0451.
Aug 4, 11:06 PDT
Partial network outage 1701 W. Charleston
Resolved - Between 10:06 a.m. and 10:54 a.m. Thursday, August 4, there was a partial network outage to devices at 1701 W. Charleston, impacting the second floor.
Aug 4, 11:01 PDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

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