Epic Video Visit Issue

Incident Report for Shared Services Status Page

Investigating

Epic has discovered an issue impacting video visits in MyChart. Users may see a "Something went wrong" message when trying to launch the video client. Some users have been able to successfully join video visits after multiple attempts. Epic is working to resolve this issue.

Posted Jun 15, 2026 - 10:56 PDT

This incident affects: UNLV Health IT Services and Applications.