Cox Call Center Reports Not Working as Expected

Incident Report for Shared Services Status Page

Identified

The issue with scheduled phone reporting is ongoing. SOM IT continues to work with Cox for a solution. This does not impact access to the supervisor console or any functionality of the phone service.

Workaround: Manually recreate the reports as needed

Posted Sep 16, 2024 - 12:14 PDT

Investigating

As of 6:00 p.m. on Wednesday, September 4, the Cox Call Center reporting service is not working as expected. SOM IT is working with Cox Communications to resolve the issue.

Posted Sep 05, 2024 - 11:10 PDT

This incident affects: UNLV Health IT Services and Applications.