UMC NetScaler Remote Access for Epic

Incident Report for Shared Services Status Page

Resolved

The UMC NetScaler for remote access to Epic is a known issue and remains unavailable. Additional information will be provided if and/or when the service is restored.
Posted Dec 16, 2021 - 10:37 PST

Monitoring

The UMC NetScaler website for remote access into Epic will remain unavailable. UMC team expects to have an update in early September. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations. We will continue to monitor the issue and post an update if there are changes.
Posted Jul 19, 2021 - 08:22 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 29, 2021 - 14:32 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 28, 2021 - 08:21 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 25, 2021 - 08:06 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 24, 2021 - 07:53 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 23, 2021 - 15:20 PDT

Update

The UMC NetScaler website for remote access into Epic remains unavailable. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations.
Posted Jun 22, 2021 - 08:45 PDT

Identified

UMC is still actively working on their NetScaler website for remote access into Epic. Please continue to access Epic through the PRD Hyperspace desktop icon in UNLV locations. We will provide further updates as available from UMC.
Posted Jun 21, 2021 - 09:30 PDT

Update

UMC Teams continue to troubleshoot the issue causing intermittent EPIC access via the PRD Hyperspace continues.

If you encounter an issue accessing EPIC through PRD Hyperspace, please use the UMC NetScaler website: https://umccitrix.umcsn.com/logon/LogonPoint/index.html
Posted May 28, 2021 - 09:36 PDT

Investigating

Access to Epic PRD Hyperspace is experiencing intermittent issues. UMC, EHR, and IT teams are aware of the issue.

If you encounter an issue accessing Epic, please use the UMC NetScaler website instead.

NetScaler: https://umccitrix.umcsn.com/logon/LogonPoint/index.html
Posted May 17, 2021 - 08:53 PDT
This incident affected: UNLV Health IT Services and Applications.