Phone Issue – 1707 W. Charleston, Suite 100 and Suite 230

Incident Report for Shared Services Status Page

Investigating

As of Tuesday, May 26, the phones at 1707 W. Charleston Suite 100 and Suite 230 are not working as expected. There is an intermittent one-way audio issue where callers cannot hear staff after a call is resumed from hold. IT is aware of the problem and is actively working with Cox Communications to identify the root cause and implement a resolution.

To assist in identifying the root cause, please report any occurrences to the SOM Help Desk with the date and time, your phone number, the external caller's number, and a brief description of the event.

Posted Jun 08, 2026 - 16:05 PDT

This incident affects: Locations (1707 W. Charleston Blvd).